Posted on Apr 11, 2026
Guest User
Stepping inside, we were greeted by the iconic stove, and a thoughtful warm drink, which was a lovely touch. The service was very welcoming. The room, for Japan, was quite spacious and even had a balcony, though it was bare in winter. Both breakfast and dinner were extensive. Dinner, which we pre-booked, was a standout with its distinctive and delicious Western cuisine.
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Price per night fromNZD 550
Posted on Apr 5, 2026
Anonymous User
We had a wonderful stay at the Mampei Hotel. The hotel is beautifully designed inside and out, the staff are fantastic, and the meals we had for breakfast, afternoon tea, and dinner were all delicious, as were drinks at the iconic hotel bar. Highly recommended and we will definitely stay again.
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Price per night fromNZD 487
Posted on Jan 23, 2026
Giftintouch
Absolutely impressed! It truly lives up to its reputation as a resort town – peaceful, beautiful, and with amazing views. The rooms were incredibly clean, the service was excellent, and the onsen was a perfect 100. The classic-style rooms were clean and cozy, with high-quality furniture. I would definitely return if I have the chance. Parking is free for those with cars, and the hotel also offers a shuttle service for train travelers. The food is high-quality, and the restaurant, rooms, onsen, and views are simply stunning.
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Price per night fromNZD 501
Posted on Jun 27, 2025
Weiting Christine
The staff were wonderful, and the shuttle driver kindly took us to and from our dining spot. The hotel was very clean, though the facilities felt a bit dated. I was surprised to find that our room didn’t have a private bathroom—we had to use the public onsen's shower area instead. We also had to lay out our own futons, which was unexpected. That said, the breakfast was lovely and we really enjoyed it. However, we were confused when the staff told us it cost 1,800 yen per person, even though it was listed as 1,500 yen on Trip.com. The location was a bit out of the way, and with the rainy weather, we relied on the free shuttle, which runs on a set schedule.
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Price per night fromNZD 187
Posted on Apr 10, 2026
SSLinethegreat
Had a really pleasant stay overall. The place was very clean and well-maintained, and the location was convenient for getting around. Service was excellent 👍 staff were friendly and helpful throughout our stay. Amenities were also complete and comfortable. Would definitely recommend for couples looking for a smooth and enjoyable stay.
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Price per night fromNZD 114
Posted on Apr 7, 2026
Guest User
Excellent! The environment is beautiful! The room is clean! The service is great! The food is decent! The hotel facilities are very comprehensive! It feels wonderful to look out at the snow-capped mountains! Very comfortable! It's very close to the ski resort!
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Price per night fromNZD 248
Posted on Jan 1, 2024
Guest UserHotel Marroad is just a few minutes by the shuttle bus from the station , and it can also be reached on foot. We booked a room for 4 people and the room size is good at a very reasonable price (include breakfast). The fixtures are a bit old. However, the room and the amenities are very clean. We come to skiing and the hotel has a rental service (much cheaper than you rent at the ski field) which is very convenient. Also, they send us to ski field every day.
Staff can speak little English, but they are all very friendly and helpful. Breakfast is delicious, and it is a must try.
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Price per night fromNZD 278
Posted on Jan 3, 2026
Guest User
We had an absolutely wonderful stay at this resort. From the moment I arrived, the staff greeted me with genuine warmth and professionalism, making me feel instantly at home. The property itself is beautifully maintained, with stunning views and thoughtful touches that create a relaxing atmosphere. Every detail—from the comfortable rooms to the delicious dining options—was carefully curated to ensure a memorable experience. I was especially impressed by how impeccably clean everything was, including the public bathrooms and hot spring area. The staff cleaned up immediately after use, which made the whole environment feel fresh and cared for. I truly appreciate the team’s dedication to hospitality and excellence, and I would highly recommend this resort to anyone looking for a perfect getaway.
We are deeply grateful for the extraordinary care shown by the hotel assistant Akemi during our stay. When we were unexpectedly stuck in the snow in a remote area, she walked alone to find us and kindly offered assistance to call for tow truck support. She then guided us safely back to the hotel, even though we had already checked out, and welcomed us with tea and biscuits to keep us warm while we waited. Her thoughtfulness and dedication went far beyond duty, and her kindness turned a stressful situation into a touching memory. Thank you sincerely for such genuine hospitality—it is something we will never forget.
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Price per night fromNZD 223
Posted on Jul 1, 2026
Grace_youngThis hotel is super convenient! A skybridge on the second floor connects directly to JR Nagano Station, so you don't have to worry about rain or sun – getting around is a breeze. Bus stops for Zenko-ji Temple and Togakushi Shrine are just a stone's throw away. The rooms are spacious and clean, clearly well-maintained and regularly renovated. If you get a high-floor room, you can even enjoy views of the mountains. The bathroom amenities are complete, and everything is spotless. The buffet breakfast is excellent, featuring local Shinshu ingredients with both Japanese and Western options that taste great. Overall, it has a classic, reliable city hotel vibe, with its standout feature being the incredible transportation links. It's an excellent base for sightseeing in Nagano or for those just passing through. Being right next to JR Station and the MIDORI shopping mall, plus having stores like Don Quijote across the street, makes it incredibly handy!
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Price per night fromNZD 137
Posted on May 3, 2026|Standard Twin Room, Multiple Beds, Non Smoking
oncadadIn the second day of hotel, we planned out trip to the castle, shopping street, and the Japanese alps area. So we had breakfast early and went to the station to meet our guide. After coming back from the trip, we took taxi again to the hotel. When we booked our trip to the station from the hotel, we realized that the hotel provided frequent trips to and from the station. As we were tired, we went to onsen, which was provided by the hotel. It was a free service or included in the stay, I think. The onsen is located in another big hotel and the bus ride took 30 minutes. There were many people from many hotels going together to the onsen hotel. The onsen was pretty big, two indoor pools and two outdoor pools. We enjoyed the warm water and relaxed. The bus brought us back to the hotel at 9 pm. The hotel gave new towels and other supplies in the door of our room as we didn’t have a cleaning service in the morning. Anyway, the hotel restaurant is good and the free shuttle bus service is exceptional as no reservation was necessary. I will visit this hotel again when we travel to Matsumoto next time.
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Price per night fromNZD 113