Posted on May 24, 2026
Guest User
We booked two lovely ”King” rooms - very clean and comfortable, in superb settings. The hotel is very conveniently located to allow a short walk into the town.
We stayed for two nights, and there were busy weddings on both days - but there was minimal noise, and the wedding guests added to the lovely atmosphere.
The hotel appeared to be almost fully booked for both days, so finding that only ONE lift was working was less than helpful (we were told that the other lift had been out of action ”for some time”, due to the hotel ”awaiting spare parts”?)
Annoyingly, the one working lift only went up to the 4th floor, so to reach our room on the 5th floor we had to hump our suitcases up the stairs - minor inconvenience, but unexpected from such a prestigious hotel.
Our biggest gripe was (a.) the lack of available parking spaces (one car park had a huge marquee erected on it for a function) and (b.) being told when checking in that there was a parking charge of £18 per night - even though there was no mention on the website or on the booking details. It felt rather ”cheap and petty” for a hotel to have to stoop to fleecing their guests for parking fees to park at their hotel! We estimated that there were around 150 cars - so guests with cars are subsiding the hotel by over £2500 per night.
All-in-all, a thoroughly enjoyable stay in a lovely hotel set in lovely surroundings - we would definitely stay there again.
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Price per night fromJPY 16,574
Posted on Jul 12, 2026
Guest UserYes the room was dated, and yes the room was hot. However the room was clean, comfortable and a fan was provided to help circulate the warm air. The windows have restricted openings most likely due to H&S but with the fan it was enough to move the warm air out and allow cooler air in.
Check up was chaotic but the lady apologized and explained they had a member of the staff off sick. She worked her way through everyone as quickly as she could giving everyone the same warm welcome.
Breakfast was enjoyable and the spa area was a delight offering everything you need.
After checking out I realized I left my sunglasses in the room. The cleaning team were so helpful allowing me access to retrieve them and to double check I had everything
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Price per night fromJPY 8,965
Posted on Jul 24, 2026|Double Room
Guest UserPleasantly surprised after reading reviews but was so much better than I thought, as soon as I got there guy on reception friendly very helpful, sorted car parking for us straight away £6.00 for 3 days reserved so can come and go as pleased excellent value for money , other staff friendly approachable nothing is too much trouble , we were located on second floor room was clean bright bonus of having a bath, only thing I would say bed bases need upgrading as wood had collapsed on one side of ours, tea tray wasn’t topped up but asked guy at reception and the gave us a bag full so not an issue, breakfast was fresh and hot and great views to eat breakfast to, waitress was lovely and friendly, the bar area was clean and bright beer was nice and fresh and reasonably priced.
Overall a pleasant stay and would return again mainly for the breakfast view, the staff and the location
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Price per night fromJPY 6,325
Posted on Jun 23, 2026|Standard Double Room
ArtistaThe grand exterior of the hotel is impressive, but the rooms are very dated. There is no air conditioning, so booking a room with a window is a must for summer. I booked a window room, though the window required some effort to open. Some rooms do provide fans.
On the plus side, the price is budget-friendly, and the location is incredibly convenient, right next to the beach and the cliff tram, with shops within easy walking distance.
Note that check-out is early at 10AM, and late check-out requires an extra fee. Also, the hotel does not offer free parking, you will need to find paid street parking nearby. It isn’t expensive, but it takes time to find a space during holidays.
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Price per night fromJPY 6,135
Posted on Aug 22, 2026|Guest Room
Guest UserOverall, this hotel is more suited for those who prioritize design aesthetics and photo opportunities. The actual stay experience, however, is quite average.
1. **Unique Hotel Style**
This is what I consider a major plus. The overall design has a distinct style, and both the public areas and many details are very aesthetically pleasing, making it great for photos. If you appreciate design-led hotels, you'd probably like it.
2. **Small Room Size**
The actual room space is quite limited, making it feel a bit cramped. This would be even more noticeable if you have a lot of luggage.
3. **Average Cleanliness**
The overall cleanliness isn't terrible, but it also doesn't feel particularly spotless or refined.
4. **Ordinary Service**
The service generally lacks any significant highlights, and the proactivity is quite average. For instance, upon arrival, if you don't explicitly ask, no doorman will proactively come to help with your luggage. This fell short of my expectations for this hotel.
In summary, the hotel's biggest strengths are its unique style and photogenic appeal. However, if you prioritize room size, cleanliness, and service experience, you might find the value for money to be just average.
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Price per night fromJPY 20,236
Posted on May 28, 2026|Small Double Room
Guest User
Beautiful hotel only 10 minutes walk from the city centre
Our room was clean and cosy
In the room was hairdryer, iron and ironing board as well as tea/coffee facilities and an electric fan which was definitely needed with temps reaching 29 degrees 🥵
The outdoor area was stunning with lots of seating and little pods to dine in of an evening very pretty all lit up at night
All the staff were friendly and helpful
We will definitely return in the near future.
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Price per night fromJPY 13,840
Posted on Aug 17, 2026|Standard Twin Room
HHHorizonA beautiful, charming, and lovely English countryside hotel!
Although it's not in the city center, there's a bus stop right outside that takes you directly there in ten minutes. It's very quiet at night, the surroundings are superb, and the hotel itself is even an award-winning wedding venue. The room was beautiful, you could tell it was thoughtfully decorated, with plenty of tissues and even a shower cap. The bed was very comfortable, and the duvet was just the right thickness!
Lush greenery outside the window, and the staff were very nice. I had a great night's sleep and loved it.
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Price per night fromJPY 11,628
Posted on Aug 18, 2026|Executive Twin Room
Guest UserWe liked the welcome by the concierge. Building is incredible. The first check-in was nice. The second check-in we were ignored walked past and Not greeted nicely when we got to our room. I wasn’t very happy with it a lot smaller more than I imagined from the pictures. Big beds though and firm. We had the executive twin. The carpets were fraid the units all worn and broken only two tinny water bottles. There was a fridge in the room but very noisy had to turn that off. wasn’t very clean in the shower. It had a connecting door in the room which I don’t like personally, I did ask the Hotel if there was another room available or if we could be upgraded, This took nearly an hour with long phone breaks to be shown to another room that was dated and had a really bad smell like mold.
I have stayed at other five star hotels and when you’re not happy they go above and beyond and didn’t feel like this Hotel did everything at all, it was overpriced. More like a 4 star in the rooms. It costs you £30 to go into the spa every time and we have to book this wasn’t keen on that either. The Service in the restaurant was great the food was loving the Ride restaurant and the Service in the spa was great with two members of staff. One looked me up and down and a bit off but There was a friendly man offering drinks and was really friendly and helpful. There were nice parts of the stay but felt the effort to change our room was poor. Won’t stay again because room was basic damaged, with the cost of the room, spa should be less.
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Price per night fromJPY 34,457
Posted on Jul 30, 2026|Two Room Family Room
Guest UserOverall, I wouldn't really recommend it. The location is okay, just outside the city walls. However, all the rooms are in the attic, requiring two flights of very narrow stairs, making it impossible to bring up even a slightly larger suitcase. The floors are uneven, and in some areas, it feels like they could easily collapse; even with a carpet, they still creak when you walk on them.
What's even more frustrating is that the attic is already stuffy, and a constant instant noodle smell drifts up from the downstairs restaurant. On the night we checked in, we found one of the air conditioners wasn't working, but the front desk said the maintenance staff had already left for the day and could only provide us with a small electric fan.
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Price per night fromJPY 10,677
Posted on Sep 21, 2026|Garden View Double Room
Guest User
This hotel truly exceeded my expectations! Not only is its location superb, with a back door directly leading to the train station, which is incredibly convenient. But more importantly, the hotel itself is really unique. The rooms are spacious, and the facilities are complete, even providing an ironing board – it's absolutely fantastic! This is, by far, the best value for money hotel I've booked in the UK so far!
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Price per night fromJPY 17,169