Posted on May 24, 2026
Guest User
We booked two lovely ”King” rooms - very clean and comfortable, in superb settings. The hotel is very conveniently located to allow a short walk into the town.
We stayed for two nights, and there were busy weddings on both days - but there was minimal noise, and the wedding guests added to the lovely atmosphere.
The hotel appeared to be almost fully booked for both days, so finding that only ONE lift was working was less than helpful (we were told that the other lift had been out of action ”for some time”, due to the hotel ”awaiting spare parts”?)
Annoyingly, the one working lift only went up to the 4th floor, so to reach our room on the 5th floor we had to hump our suitcases up the stairs - minor inconvenience, but unexpected from such a prestigious hotel.
Our biggest gripe was (a.) the lack of available parking spaces (one car park had a huge marquee erected on it for a function) and (b.) being told when checking in that there was a parking charge of £18 per night - even though there was no mention on the website or on the booking details. It felt rather ”cheap and petty” for a hotel to have to stoop to fleecing their guests for parking fees to park at their hotel! We estimated that there were around 150 cars - so guests with cars are subsiding the hotel by over £2500 per night.
All-in-all, a thoroughly enjoyable stay in a lovely hotel set in lovely surroundings - we would definitely stay there again.
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Price per night fromSAR 400
Posted on Jul 12, 2026
Guest UserYes the room was dated, and yes the room was hot. However the room was clean, comfortable and a fan was provided to help circulate the warm air. The windows have restricted openings most likely due to H&S but with the fan it was enough to move the warm air out and allow cooler air in.
Check up was chaotic but the lady apologized and explained they had a member of the staff off sick. She worked her way through everyone as quickly as she could giving everyone the same warm welcome.
Breakfast was enjoyable and the spa area was a delight offering everything you need.
After checking out I realized I left my sunglasses in the room. The cleaning team were so helpful allowing me access to retrieve them and to double check I had everything
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Price per night fromSAR 230
Posted on Jul 20, 2026|Double Room
Guest UserHotel was quite easy to find & access was quite good. Good car parking arrangement with the council for 2 day's. Disappointment the hotel didn't offer an evening meal so we had to go out & find it which wasn't ideal as when booking we noticed a restaurant on site. Only coach parties would be entertainment apparently.
Breakfast covered hot & continental which was good to us.
Our room however was far from satisfactory to us but we tolerated it & didn't complain. The bathroom door handle was troublesome to open so instead of fixing it they put a sign on the door telling us what to do.. The bathroom blind was also broken.
The very small room had a tiny bed which was far from comfortable. We paid a lot for 2 nights which we regret so alas we won't be returning.
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Price per night fromSAR 150
Posted on Mar 31, 2026|Single Room
S.JacekThis hotel in the very center is amazing, I recommend it! As for the rooms, apart from one detail... a leaky window made it cold... the heating wasn't working. But otherwise, for the age of the building, it's in pretty good condition.
To sum up...
I recommend it...
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Price per night fromSAR 168
Posted on Jun 10, 2026|Guest Room
Dede.xiansenThis hotel has great style! From the interior design to the cocktails, everything was excellent. Although breakfast isn't a buffet, there are plenty of options, very local and English. The hotel even has a basement that served as a shelter during WWII and has now been converted into a spa – very cool, definitely worth checking out. The hotel pantry also offers complimentary snacks, fruits, and drinks. It's truly good, and the location is fantastic. The record player and vinyl records in the room are a wonderful touch.
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Price per night fromSAR 801
Posted on Mar 21, 2026
NicolaB
We absolutely loved this hotel. Inside and outside, its beautiful! The rooms were modern and clean and they provided a well stocked coffee bar. Location is also good, walking distance from the city centre. Would definitely recommend.
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Price per night fromSAR 375
Posted on Aug 18, 2026|Executive Twin Room
Guest UserWe liked the welcome by the concierge. Building is incredible. The first check-in was nice. The second check-in we were ignored walked past and Not greeted nicely when we got to our room. I wasn’t very happy with it a lot smaller more than I imagined from the pictures. Big beds though and firm. We had the executive twin. The carpets were fraid the units all worn and broken only two tinny water bottles. There was a fridge in the room but very noisy had to turn that off. wasn’t very clean in the shower. It had a connecting door in the room which I don’t like personally, I did ask the Hotel if there was another room available or if we could be upgraded, This took nearly an hour with long phone breaks to be shown to another room that was dated and had a really bad smell like mold.
I have stayed at other five star hotels and when you’re not happy they go above and beyond and didn’t feel like this Hotel did everything at all, it was overpriced. More like a 4 star in the rooms. It costs you £30 to go into the spa every time and we have to book this wasn’t keen on that either. The Service in the restaurant was great the food was loving the Ride restaurant and the Service in the spa was great with two members of staff. One looked me up and down and a bit off but There was a friendly man offering drinks and was really friendly and helpful. There were nice parts of the stay but felt the effort to change our room was poor. Won’t stay again because room was basic damaged, with the cost of the room, spa should be less.
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Price per night fromSAR 684
Posted on Sep 3, 2026|Cozy Double Room
Guest User
Very pleased with my stay. I travelled for business. Check in was quick and friendly service on the reception. I was provided with a complemtary cookie upon arrival. The hotel was clean and the bed was very comfy, just what i needed from a full days travel. Great location for amenities. There is only limited parking so I would book this in advance next time but I managed to get a space and paid on the day.
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Price per night fromSAR 306
Posted on Sep 7, 2026|Deluxe Double Room, 1 King Bed
Sad-MmMy main concern about this hotel stay was the towels in the room; almost every single one had hair and dirty marks. The faucet had to be turned on manually because the pull rod directly opposite it was completely unusable. Slippers and toothbrushes can be requested from the front desk. It would have been perfect if the cleaning staff had cleared the cobwebs near the window and ensured the towels were clean. Also, the room was on the 5th floor, requiring an elevator ride to the third floor and then climbing two more flights of stairs. The front desk staff were quite patient, though.
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Price per night fromSAR 575
Posted on Mar 2, 2026|Standard Double Room
Guest UserVery central to Harrogate. The decor of the room does require some upgrade (peeling wallpaper, stained carpets). The bedding was very thin, duvet and pillows. Shower was very weak pressure. Overall, an average stay. Not bad but not good either.
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Price per night fromSAR 294