Posted on Jun 3, 2026
Guest UserThe whole hotel system seems to be created with foreigners in mind. I stayed for 2 nights, while my family stayed for 3 nights. I originally booked the 2 nights through Trip.com. When I wanted to add an extra day, I was informed it was better to book it again online. At that time, I was in Nepal for 3 days and my phone was being repaired in Hong Kong, so I didn’t have access to my usual email or digital wallet. I had Nepali cash, but the payment system wouldn’t allow it, and I was denied the option to add more nights directly at the front desk. I tried booking again using my temporary phone, but the credit/card wouldn’t allow it—possibly because the phone and location were new and my digital wallet couldn’t be used. The only solution was asking a friend to book the additional night for me. This experience made me feel that the system is not friendly to Nepali guests and that they may strongly prefer online foreign-currency-style payment methods rather than Nepali rupees. I also tried to get the Nepali rate. It was around NPR 12,000–15,000, while the online rate was significantly cheaper. Based on the current currency conversion, the price difference felt like it could be about 3,000–5,000 rupees less online. This also made me feel they may not truly support Nepali pricing equally. The front desk staff were sometimes helpful, but they often didn’t seem genuine. Some staff seemed reluctant and not truly welcoming or happy to assist. In contrast, the only people who felt consistently happy to see me amd my family were the housekeeping staff and the guards. About the room it’s a bit small. I took a long warm shower, and after a while the water started leaking toward the bedroom corridor. However, there were also positives—despite being in Kathmandu, the tap had good water flow and the water color looked clear, not yellowish (and not as low-flow). Overall, the stay didn’t feel welcoming to me or my family. I’m not sure if this is because the system is designed not to cater well to Nepali guests, or simply because the staff attitude was “blah.” Would I stay again? It feels like 50–50. My honest advice is: if you’re not Nepali, you will love it. But if you are Nepali and want to feel genuinely welcomed, you should think carefully—because you could spend the same amount or much more less at a family-owned business and likely feel much more respected and welcomed.
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Price per night fromAED 195
Posted on Jun 7, 2026
Noric SatoGreat location and modern facilities. It's clean, but the staff truly stand out as exceptional. Every staff member, from the front desk to the breakfast area, is warm and genuinely caring. The breakfast menu changes daily to suit guests' preferences, and they even create off-menu dishes themselves. I'm definitely coming back!
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Price per night fromAED 178
Posted on Mar 30, 2025|Deluxe Room
Marty O’BrienHotel Lo Mustang is located in Thamel
And its unique selling point has to be its location as it is very close to all of the shops bars and restaurants. The rooms are spacious and the WiFi is very strong
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Price per night fromAED 284
Posted on Dec 16, 2025
Guest User
The room made a decent first impression and did the bare minimum. But, it quickly became clear that it’s best suited for a very short stay. The bed was comfortable enough. Overall, the room is fine if you’re just passing through, but anything longer starts to feel like stretching it.
Staff presence around the hotel was limited. They clearly run on a lean operation, which can go either way. The guard in front of the elevator stood out in the best possible way and added a genuinely warm, human touch, which helped balance things out.
At check-in, I was given two complimentary cocktail coupons for the upstairs bar, which immediately lifted my spirits. This was a place I had enjoyed many times before and often recommended to friends and family. I had good memories of the atmosphere, the food, and the general vibe, so I went in with high hopes. In the past I had written raving 5-star reviews of their restaurant food and amazing service!
Unfortunately, the experience that followed didn’t live up to those expectations. What should have been a simple, enjoyable night out unraveled into confusion and unwelcoming interactions. Small moments piled up, the mood shifted, and it became clear that the experience had gone off the rails. Rather than force it, my group and I decided to take our time and money elsewhere. Sometimes you read the room and move on.
I returned to the hotel later that night and stayed over. Took a hot shower in the morning, loved the smell of their body wash, btw!
Another brief interaction during checkout reinforced the same theme: rigid, abrupt, and lacking the kind of hospitality that makes guests feel welcome.
All in all, it’s disappointing to see a place I once enjoyed and freely recommended lose its consistency and warmth. I’m no longer comfortable recommending it, and I’m not sure I would choose to return.
As for the unused cocktail coupon, I still have it. Any takers?
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Price per night fromAED 99
Posted on May 29, 2026
Anastasiya 4Good hotel. They offer airport transfers, but you need to exit the building first and then call the greeter. There was a strange incident during breakfast when a hotel employee entered my room without permission. I hope this doesn't happen again.
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Price per night fromAED 241
Posted on Jun 19, 2026
Pun Excellent modern hotel but lacks of amenities since the price is really high . Perfext for family with kids . Staffs are friendly.
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Price per night fromAED 341
Posted on Nov 15, 2025
Anonymous User
The service at this hotel is truly impressive, with excellence evident in both hardware and software. Upon arrival, the concierge proactively helped with the luggage. The front desk staff greeted us with warm smiles, efficiently handled the check-in process, and thoughtfully informed us about breakfast hours and the Wi-Fi password. The P2 staff were very enthusiastic, personally guiding us to the room and introducing the amenities. The room was tidy, comfortable, and well-equipped, with particularly satisfying bedding. The housekeeping department responded promptly and with a friendly attitude. To our delight, the hotel also prepared fresh fruits, showcasing their attention to detail. The overall stay was exceptionally pleasant, making us feel genuinely at home. I highly recommend it to everyone and will definitely choose to stay here again next time!
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Price per night fromAED 193
Posted on Apr 30, 2026|Club Room, M Club Lounge Access, Guest Room, 1 King
wxkyoThis is definitely the first choice for business travelers in Kathmandu. Overall, it's very good.
The only issue was that the desk in the room wasn't very functional for working. Another downside was that my flight turned back, so I missed a night, but couldn't get a refund.
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Price per night fromAED 569
Posted on Jan 30, 2025|Traditional Room
Guest UserWe knew the service would be good as soon as we booked, and within hours we received a welcome email, listing the ways we could contact them if we needed to.
On the pick up at the airport, they were speedy and efficient and the taxi ride only took us 20 minutes with traffic.
As we walked through the door we were blown away by the interior decoration, only then to find that hotel had been a former palace!
Historic artifacts and pictures were strewn through the hallways and the outside only matched the royal feel with perfection.
We stayed in the royal suite, with a big bed and balcony. The staff were great, the breakfast was standard for off peak times and although the location isn't in the depth of Thamel, the area most will go out for eating and drinking, it was within 30 minutes drive of most landmarks and as it was the ambassedy/ office worker area, there was a nice vibe.
There were some things that can't be controlled. The hotel did a good job of providing heat as the weather in February is still chilly.
The pollution was real. Especially as you walk nearer the streets, something to think about if you are sensitive to this. Apart from that, It was all really wonderful. Niraj Yadav the receptionist and the team, we thank you dearly.
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Price per night fromAED 395
Posted on Dec 30, 2025
Guest User
Absolutely loved my stay here! The staff were super friendly and helpful. The room was clean, cozy, and exactly what I needed after a long day of exploring. The location is unbeatable too, just a short walk from the main attractions. Would definitely book again and recommend it to anyone visiting the city!
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Price per night fromAED 270