Posted on Jul 6, 2026
Anonymous UserLet me start with the location.
-a little bit far from the center, had to drive around 5-10 mins to reach nearest 7e. forget about the other attractions, it needs more than 30 mins from the hotel.
Staff.
-i dont know but i feel like not helpful enough. they could’ve done better for the so called “5 stars” hotel wannabe.
Cleanliness.
-well it was clean BUT! right when we entered the room we saw the notice of the charlie ants. we were so scared to touch the floor with bare foot as i lost count on how much we had seen and managed to kill the insects on our own!
Buffet.
-was ok, not the best. many verities to choose from. well at least they tried.
Facilities.
-they won this time. my only complaint was the insects on the floor and walls of the toilet.
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Price per night fromVND 1,731,484
Posted on Jun 20, 2026
ZuileThe hotel staff were incredibly dedicated and responsive to all our requests. The room was clean and tidy. The beach behind the hotel is a bit small, but it's shared with the neighboring hotels, so you can walk along it, and the scenery is still beautiful. However, the hotel's internal landscaping is fantastic. It's definitely worth another visit.
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Price per night fromVND 3,855,956
Posted on Jul 7, 2026
Guest User
The hotel is about 40-50 minutes from the city center and roughly an hour from the airport. If you're not in a rush, public transport is an option. Arriving at Penang Airport at 7:30 AM, it was perfect to grab breakfast before checking into the hotel. We added an extra bed, which was quite low, like a camp bed. We asked if we could get another mattress, and they said they'd check but never got back to us, so we just let it go. For our 5:30 AM return flight, we pre-ordered a takeaway breakfast the day before. The balcony was very spacious with expansive views. The private beach was just okay, a bit rocky underfoot. The entertainment activities were a bit underwhelming; they said 10 minutes but we only got about 3 minutes of actual play. There were staff who spoke Chinese, so communication was no problem. There are no dining options right by the hotel, but there's a restaurant called 'Da Dong Seafood Restaurant' that's pretty good and offers great value for money. You might have to queue during peak hours, and getting a taxi back could incur a surcharge.
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Price per night fromVND 3,575,806
Posted on Jul 14, 2026
Guest UserThis resort offers great value for money. It's about a 5-minute walk to where the fire dance show takes place. The hotel staff were all very friendly and helpful, proactively assisting with luggage during both check-in and check-out. Although the pool isn't very large, it wasn't crowded during my visit, making for a pleasant experience. The hotel also has direct access to the beach.
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Price per night fromVND 3,420,167
Posted on Jun 29, 2026
Guest UserThe hotel isn't in a bustling area, but getting around by car is quite convenient. The cleanliness was just okay; the daily room cleaning needs improvement, as the floor wasn't properly cleaned and hair was left behind. Also, the bathroom sink didn't even have hand soap.
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Price per night fromVND 1,342,386
Posted on Jul 17, 2026
Guest UserUnfortunately, my stay at Shangri-La Rasa Sayang was disappointing, especially considering that I paid around RM3,000 for two nights in the Rasa Wing.
The hotel is clean and the staff are generally friendly, but the entire property feels extremely outdated — from the exterior and lobby to the rooms. The room had a very hard bed, an old non-Smart TV with no YouTube or modern features, and the toilet blind was not working properly, leaving a gap where people outside could still see in. Overall, the room felt like an old hotel room with very little modernisation.
The Rasa Wing benefits were also disappointing. The afternoon tea and evening cocktails were average, with limited variety and quality that did not feel up to a five-star standard. The evening cocktail selection in particular was very limited and boring.
Service was friendly but extremely slow and disorganised. I had requested and reconfirmed a complimentary birthday cake/decorations for my father’s birthday before arrival, but nothing was ready when we entered the room. The cake and decorations only arrived later in the evening while we were already in the room. Even the minibar was empty and only stocked later. The check-in and escort to the room were also confusing and slow.
For comparison, I paid a similar amount for my stay at Mandarin Oriental Kuala Lumpur, which is also an older hotel. However, the experience there was completely different — the hotel is beautifully maintained, comfortable, updated and truly feels like a five-star property. The service, room, food and overall experience were exceptional.
Being an older hotel is not an excuse for feeling outdated. If Shangri-La Rasa Sayang is not planning to renovate and modernise the property, the price should be reduced. At around RM3,000 for two nights, I honestly did not feel that this stay was worth the money.
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Price per night fromVND 5,353,981
Posted on Jul 7, 2026
love holidayWe stayed at this hotel for 3 days. The check-in process was smooth and fast, which gave us a good first impression.
The breakfast staff were friendly, attentive, and provided excellent service throughout our stay. The food was decent, but it did not meet the standard I would expect from a 5-star hotel.
I had requested a simple birthday celebration for my husband before our arrival and even reminded the hotel twice during our stay. Unfortunately, nothing was arranged, which was disappointing and made the special occasion feel overlooked.
The room also needed better housekeeping, as cleanliness was below expectations for a hotel of this category.
Overall, while the staff at breakfast were outstanding and check-in was efficient, the lack of attention to our special request and the room cleanliness left room for improvement.
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Price per night fromVND 2,019,416
Posted on Jun 29, 2026
Anonymous UserPositive -have requested for a connecting room, and hotel arranged the connecting room for us.
The buffer restaurant got a nice view, but not our room,
Negative - we were allocated the room could see the opposite building closely, means other buildings could see us as well. No privacy at all.
Rooms getting a bit dated
The rubbish bin not clean up every day
We haven't been notified there was a short renovation upstairs in the afternoon, we were taking rest at the hotel by that time.
The worse is after we come back from dinner, the light at the corridor and in our room all dark. This is the first time I experienced all night off in my hotel room. The manager told me that because we switched off the main switch, and made both rooms light off. Do you think it is possible for us even turn off the corridor light and another room night? In fact, we never turn off the light.
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Price per night fromVND 3,373,475
Posted on May 4, 2026
Guest UserIt is a beautiful place to stay, we love it, especially the bathtub and the swimming pool, but there are some things that we really regret, the first menu for breakfast is the same menu on saturday and sunday please change it, the second its buggy not provide for our, who parking car far from the lobby hotel, the third its towel you don't provide for extra , l'm with three people in one room 2 adults and 1 children, we had to share towel..please considered it..this is my second time staying here..
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Price per night fromVND 1,482,461
Posted on Jul 7, 2026
TeerfudedukeFor our anniversary trip to Penang, I contacted the hotel in advance via email. They arranged anniversary decorations, gifted us a cake, and upgraded our room, which made us feel very cared for and warm. The hotel's location is excellent, right in the heart of George Town, within walking distance to all the nearby attractions. Breakfast was abundant with a wide variety of choices. Upon check-in, we received two 10 MYR vouchers for use within the hotel, which could be combined. We used them for room service, which was very convenient. Choosing The Wembley was the best decision of our Penang trip. I'll definitely choose to stay here again on future visits to Penang and will recommend it to others too.
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Price per night fromVND 1,622,537