Hotels With Spa in Penang, Malaysia

Stayed here during the Chinese New Year period and it was very crowded. The room's carpet, linens, and appliances show a bit of age, but thankfully, the overall visible areas were clean. The location is very convenient, directly opposite Jen Hotel and very close to Komtar. There's a stunning high-rise infinity pool perfect for photos, and water dispensers are available on every floor. The breakfast was quite substantial, especially the freshly made roti canai and toast. The service attitude was also proper and courteous.

Great hospitality and service throughout my stay in Penang Amari Spice Hotel. Upon arrival, the reception team kindly upgraded me to a Premier King room without any request, which was a wonderful surprise. The room was spacious, clean, well-maintained, and had a pleasant scent—everything was excellent. I would like to express my utmost appreciation to the midnight team on 21/03/2026. During our stay, my friend suddenly fell seriously ill during midnight . We attempted to call emergency services (999), but unfortunately were unable to get through to the nearby general hospital immediately. The situation was critical, and waiting another 10–20 minutes could have put my friend’s life at risk. Thankfully, the Penang Amari hotel team acted swiftly and professionally. They followed up with us, and the female manager along with the guy management team arrived promptly to assess the situation. They provided immediate support and helped arrange transportation to the nearest hospital, ensuring we arrived within 10 minutes. Thanks to their quick response and care, my friend’s life was saved. And even after check out they still texting us to concern on the guest safety. We are deeply grateful for their kindness, efficiency, and dedication during such a critical moment. Wishing the entire team continued success and all the very best. Thank you once again for going above and beyond. Peharps this able to fully credit to the team.

The hotel's location is excellent. There's a mall right downstairs, making shopping and dining super convenient. It's also close to other tourist attractions, and getting a taxi is quick and easy! We even ran into Chinese celebrity Huang Xiaoming and others promoting a movie at Gurney Plaza during our stay.

The facilities are good, including a jacuzzi and a shower with three spray angles. The entire room is well-laid out and spacious, and the balcony is a nice spot to sit. It's quite enjoyable to peek outside on a rainy day, though there's also an air conditioner outdoor unit. The stained glass is beautiful and the interior decor is interesting. Overall, the service was friendly and polite, but there were some issues: Regarding room tidying, when we were resting in the afternoon, the cleaning staff left a room key and came in to retrieve it. We didn't see who it was due to an obstruction, but it did startle me. Important note: You *must* swipe your room card when leaving for the door to lock. This was not clearly communicated by the front desk. In the breakfast area, we felt rushed even before closing time, and the food was just average. The Muslim prayer call bell malfunctioned and rang for a while around 1 AM, which was disruptive. It's very close to Do Chian Tea Room and Jay Chou's Founders on foot.

The room and bed were generally comfortable, and overall cleanliness was acceptable. However, the shower design allowed water to flow out easily and flood the bathroom floor. The balcony was also unpleasant to use due to frequent crows and pigeons. Privacy was a concern, as the neighboring balcony was directly beside ours, making it possible for others to look into the room. One issue that concerned me was seeing a housekeeping staff member squeezing a dirty wiping cloth on the balcony and letting the water drain outside. I did not take photos or videos because I did not want to cause trouble for the staff, but I believe hotel management should maintain stricter supervision and hygiene standards. The walkway to the beach through the Miami Cafe was dirty and had many mosquitoes, and the beach itself was quiet with very few visitors. In my opinion, it is not an attractive beach destination. On the positive side, breakfast was very good with a wide variety of options, consistent with the standard expected from Hilton hotels. Free parking was also provided, which was convenient.

Overall, it was satisfying. The staff were polite and friendly. The room was clean and comfortable. If possible, I'd suggest upgrading the TV channels; there were too few options. For guests like us who stay a bit longer, it gets a bit boring because there aren't any good TV programs.

This hotel service is really makes me want to come back again. The way the staff greets while smiles during day and night and offers to help with the luggage up/downstairs without being asked is what I appreciate about staying on this hotel for 3D2N. Even the food is freshly made especially tosai and roti canai. My wife is a bit particular about the roti canai and getting her approval shows that the serving here is worth revisiting in future. Recommended for staying during your visit to Seberang Perai.

Seriously can't recommend this place enough! The location is fantastic; it's only about a 300-meter walk from where the ferry drops you off. The staff are incredibly welcoming. While we were checking in, they immediately offered each of us a bottle of water, which was a lifesaver because the Penang sun is no joke. Our room was very clean and tidy, and the mini-fridge was stocked with five different drinks. There was also a capsule coffee machine and a jar of candy on the coffee table. Housekeeping came daily to clean and restock everything. My only minor wish is that the breakfast selection could be a bit more varied.

We had a wonderful stay at this hotel. The room was spacious with a beautiful view, and the private beach made the experience even more special. The hotel facilities were great, and the service was excellent throughout our stay. Breakfast was also very varied and enjoyable. When one of our rooms had an issue, the hotel responded quickly and handled it very well. They provided us with a new room, upgraded it, and even gave us a complimentary gesture. Thank you, Angsana 🙏

10/10 for my stay at ParkRoyal Penang Resort. This stay was a birthday gift for my 73-year-old husband. Thanks to ParkRoyal for the complimentary birthday cake which pleasantly surprised and delighted him. Overall service here was first class. It was from the warm and cheerful bell-hop Yusani to the helpful and thoughtful Asvathy at Check-in Reception, Transportation and Sight-seeing thoughtful and caring Angeline, Diligent Housekeeping Ali to thev cheerful Chanond who sent the birthday cake to our room…and also staff at Cinnamon and Javana Lounge. They all are pleasant and polite. They served with a smile and made us feel welcome all the time. Truly appreciated the warmth and hospitality of this hotel. The breakfast at Cinnamon was impressive, sumptuous and came with a wide variety of choices. We enjoyed our 2 breakfast thoroughly.So, we were happy and glad to have booked our room with breakfast.. There is also a Welcome drink with cookies at Javana Lounge. It was, indeed. a great start to our stay. It should be offered to all guests checking-in. For guests who would like sipping cocktaile by the beach or at Javana Lounge, there is a 20% discount for room-booking with Trip.com. We, indeed, had a pleasant, memorable and enjoyable stay at ParkRoyal. Would be back someday for more birthday stay here in future.