Hotels With Spa in East Java, Indonesia

Our second stay at Platinum Hotel Tunjungan was once again a pleasant experience. We were warmly welcomed by Ms. Puteri at reception, who remembered us from our previous visit—this personal touch made us feel truly valued. We were happy to receive a room upgrade, and overall, the room was comfortable. Breakfast was enjoyable with a good variety of options. The bellboy was also very helpful and attentive throughout our stay. There are a few areas that could be improved. The internet connection was quite slow, the room is not fully soundproof, and the bath towels could be upgraded. However, we really loved the pillows—they were extremely comfortable and made our sleep very restful. Overall, we had a great stay and would consider returning again.

Overall, I am very satisfied with Swiss-Belinn Tunjungan Surabaya. All the staff members at the hotel were approachable, professional, and accommodating. I would have been more satisfied if the floor in the shower booth was more clean, but I say this only to nitpick at what little problem they might have there. On the flip side, from airport pick up service to room cleaning, laundry service, or receptionist’s customer engagement were very professional. I would not only recommend the place to those who want to visit Surabaya, bur I myself would use this place again.

The hotel was recommended to me by a friend to understand Indonesia's colonial history better and it's a beautiful building, the staff are wonderful and the manager even stopped to chat to me. Even in the rain the gardens are beautiful and the room was incredibly comfortable. I loved my stay here.

This was our second time staying at this hotel, and once again it exceeded our expectations in the best possible way. We arrived shortly after 12pm, fully prepared to leave our bags and wander around until the standard 3pm check-in time. To our pleasant surprise, the team offered us an early check-in without hesitation — a gesture that felt like an unexpected upgrade to our entire day. It’s the little things that truly make a big difference. We stayed in a Standard Deluxe room, and it was more than spacious enough for the both of us. Comfortable, clean, and well-maintained, it provided exactly the kind of restful environment we needed. It’s always a good sign when you enter the room and immediately feel like you can take a nap without questioning your life choices. Breakfast was another highlight of our stay. The spread was impressive, offering a good mix of local dishes, international options, and even Japanese selections. From savoury bites to sweet treats, there was something for every mood and every appetite. If breakfast is the “make or break” of a hotel stay, then this hotel definitely understood the assignment. I would also like to give a special mention to Rusli at the reception. His warm hospitality and professionalism helped set the tone for our stay right from the moment we stepped in. Another heartfelt shout-out goes to Igrima from the restaurant. Although she is still a trainee, her dedication, attentiveness, and genuine passion for service shone through clearly. She handled her duties with the confidence of someone who has worked in the industry for years — a true rising star in the team. Overall, our stay was memorable, comfortable, and pleasantly seamless. With consistent service and thoughtful touches like these, I’m confident that our third stay is not just likely — it’s inevitable. We’ll definitely be back again!

This is my second stay here, and I absolutely loved all the friendly staff. I'll definitely be back, but next time I'll request a room on the 17th floor. This room is perfectly fine if you're just looking for a place to rest.

The room is quite spacious and offers a great city view. The Smart TV is available, but it only supports YouTube and Netflix, with no other streaming options. The interior appears to need some refreshing, as there are visible signs of wear and tear on the wallpaper. The bathroom also requires more thorough cleaning; the bathtub water was yellowish, which was unpleasant. Breakfast offers a wide variety of options, but the overall taste was average.

Indonesia offers relatively affordable prices, which allows us to enjoy such a nice hotel without spending too much. With a shopping mall right downstairs for convenience, we really wish we could stay longer if time permits.

Booked the hotel for one night as a stop over place when arriving in Indonesia. I arrived by taxi, and the next day caught the train. I chose this hotel due to the location near the train station. It was easy for me to walk to the train station, though the traffic is very busy and not always stable footpaths - it was ok for me as I had a backpack though would not be very walkable for someone with bigger luggage. I stayed again for one night when returning by train, then flying out of the country. Hotel was nice, staff friendly. On my first night I arrived late in the evening and was able to get vegetarian food from room service. On my 2nd night I ate out in the shopping mall that is located next to the hotel. The room is clean and comfortable. I appreciated the fact that there was a bath tub. Also, I liked that there were no plastic bottles of water; each room has a jug and you get water from the dispenser in the corridor. I did not have time to try out the swimming pool. The restaurant has a morning breakfast buffet with a selection of Asian and Western style food options, including having some items made to order...you can fill up for the day.

I had a wonderful stay at Bumi Surabaya Resort Hotel. The place is absolutely beautiful, with a true resort vibe right in the heart of the city. The view is stunning, the Wi-Fi is super fast, and the food is genuinely delicious with a wide variety to choose from. What stood out the most was the exceptional hospitality – every staff member was warm, professional, and incredibly helpful. Highly recommended for anyone visiting Surabaya, whether for business or leisure! I found nice squirrel to live in the tree nearby

Nice and modern room with a very comfortable bed and pillows (the highlight of the stay). I especially liked the long daybed by the window. Breakfast was decent, and the pool has a nice atmosphere at night. Some minor maintenance to the pool flooring could be improved, but overall it was a very good stay.