Hotels With spa in East Java, Indonesia

This was our second time staying at this hotel, and once again it exceeded our expectations in the best possible way. We arrived shortly after 12pm, fully prepared to leave our bags and wander around until the standard 3pm check-in time. To our pleasant surprise, the team offered us an early check-in without hesitation — a gesture that felt like an unexpected upgrade to our entire day. It’s the little things that truly make a big difference. We stayed in a Standard Deluxe room, and it was more than spacious enough for the both of us. Comfortable, clean, and well-maintained, it provided exactly the kind of restful environment we needed. It’s always a good sign when you enter the room and immediately feel like you can take a nap without questioning your life choices. Breakfast was another highlight of our stay. The spread was impressive, offering a good mix of local dishes, international options, and even Japanese selections. From savoury bites to sweet treats, there was something for every mood and every appetite. If breakfast is the “make or break” of a hotel stay, then this hotel definitely understood the assignment. I would also like to give a special mention to Rusli at the reception. His warm hospitality and professionalism helped set the tone for our stay right from the moment we stepped in. Another heartfelt shout-out goes to Igrima from the restaurant. Although she is still a trainee, her dedication, attentiveness, and genuine passion for service shone through clearly. She handled her duties with the confidence of someone who has worked in the industry for years — a true rising star in the team. Overall, our stay was memorable, comfortable, and pleasantly seamless. With consistent service and thoughtful touches like these, I’m confident that our third stay is not just likely — it’s inevitable. We’ll definitely be back again!

Great hotel for value and location and definitely 10/10 for all areas of the breakfast buffet and staff services in all areas of hospitality. Sadly our room had crawling COCKROACHES. Highly recommend but please fix this area.

The location was perfect for us, as we really enjoy exploring a new city on foot. There are many eateries within walking distance of the hotel, including the famous Tunjungan No. 39 restaurant, as well as major shopping malls like Tunjungan Plaza. The service provided by the staff was also excellent, from the front desk to the cleaning crew and even the security guard. We will definitely come back again.

Room was comfy, clean, and smelled nice when I walked in. Big smart TV, Amenities were all there, nothing missing. There’s a bathtub which you can use to relax while watching tv, and the view from the room was spectacular. Bed was big and comfortable. Staff were friendly and helpful, everything went smoothly. Would definitely stay here again.

Lovely hotel, great location, Tunjungan Shopping Mall is just right opposite. Room is clean and cozy. All the staffs are super friendly to help. Their breakfast is amazing! Lot of choices ! I love it, Will come back again!

Our stay at Ciputra was wonderful. Fantastic location adjoining the Ciputra mall with many great restaurants nearby. Thank you to all of the fine professional staff that accompanied the very well appointed room and hotel facilities. The room was beautifully furnished, lovely comfortable bed, large bathroom along with a bathtub with great view. Room was quiet with pleasant views over Surabaya. Executive lounge/bar on 8th floor is a quite area with well appointed bar. The cool pool and jacuzzi on 22nd floor was special with a 270 degree vista over Surabaya city, extra gorgeous during sunset. Restaurant for breakfast had a delicious array of both western and Indonesian dishes in a colorful and fresh ambience. Special thanks to Alicia at reception whom communicated well and passed on the delicious gift for sevice recovery of our lift mishap. Just a slight improvement would be to improve the lighting in the car parking area as very dim and dreary at night.

Hotel staff not so warm and friendly. Some do not understand basic english. I was left standing for no reason. Only when i asked what am i waiting for, someone “jumped” in and served me. Room was ok. Comfy bed. I slept well. But towels are were old with frayed ends. Gross. Location is less than 10 mins to Tunjungan Plaza, a popular mall. Traffic is mad so crossing the road is challenging. No bottled water but rooms have pitchers to fill up water from Dispensers outside rooms. Good initiative.

Location is second to none, near to Tunjungan Plaza. Service is amazing, I loved the short hair lady with glasses at the recep. She is so warm and friendly. Indigo's staff is also lovely and attentive. Room is really nice. Big bathroom, hot showers. Good quality toilet paper (always a sign if the management cares). You can relax and trust everything works. Pool is big and the water is warm. But the immediate sides of the pool is a bit dirty. The chef here is superb. Their soto soups are out of this world. And almost everything on the breakfast buffet is so good. Except the coffee. That's pretty weak and not showing off true Indonesian coffee. The cocktails here are so good too, great taste and strong as well. Although I didn't like the one with creme de menthe. Heritage tour at 2pm and 4pm. Try to go. It's cool. .

Staff were incredibly friendly. The gardens were a beautiful oasis. Breakfast was good with plenty of options even for vegetarian food. Room was a little shabby but clean and comfortable.

Rooms were spacious. Amenities and services were commendable. A wide variety of foods offered as breakfast. Various types of foods were available nearby and we did manage to find our favourite kek lapis store nearby.