Hotels With spa in Alberta, Canada

An unforgettable trip! Lake Louise is incredibly famous, and the shuttle to Moraine Lake (thank you, Trip.com, for helping with the booking) was great. Of course, this expensive hotel is made by its stunning environment. The tall, handsome, curly-haired young man at the front desk who checked us in was very polite and incredibly nice (apologies for not getting his name). The staff in the lobby were very friendly, proactively asking if we needed help, and we were able to check in early without a hitch. The lake-view room on the second floor (actually the third) was perfect. Although the room was a bit small, you could tell the hotel put thought into its layout and design, as we were able to fit two suitcases (24-inch and 20-inch). All of this made for a pleasant stay. Even though conversations in the hallway could be heard clearly, it was still quiet at night with no excessive noise. There are many hiking trails around, and a 2-day, 1-night stay allows you to fully explore Lake Louise. The breakfast service on the second day was excellent, and there were even Chinese-speaking staff who warmly welcomed us. If I had to mention any shortcomings, due to space constraints, the shower glass partition didn't have a door (I'm not sure if other rooms have partitions), and the hot water pressure was low, so you could only take a quick rinse.

I don’t know for what reason temperature in the room was 17 that was super cold and took long time to adjust. It’s below standard btw. All other is good , staff is nice

No free breakfast, but they do have a hot tub and a sauna which is nice. For peak season, the value for money isn't great, but the location is pretty good, about a five-minute walk to the Banff info center. There's free parking, but no EV charging stations. They have a laundry room, but the machines are older, not free, and cost three dollars per wash. Plus, the dryer needs two cycles to get clothes dry, so it's not really worth spending the money to do laundry.

Not our first time staying here -but we left with a sense of frustration today! It began when the front desk couldn’t find our reservation - twice ! (despite a phone call 2 hours prior to check in). Had to take my driver’s licence and go “somewhere to talk to someone in the back” - then he came back (after 2 or so  minutes) and “magically” the reservation had been found. Unnerving for my identification to disappear from my sight. No explanation offered. Frustrated again at check out when the desk clerk tried to charge us for something from the snack bar in our room - we had literally left our room 2 minutes before. Couldn’t tell us what item we had “consumed” (we hadn’t consumed anything - especially at those prices!) and then when asked how they could possibly know within 2 minutes (of us leaving our room) that an item had been consumed - they became very defensive and couldn’t actually answer the question of “how do you know what to charge us for” and the response was “it’s for the report at the end of the day - no one is saying you actually took anything”. Except that’s exactly what the desk clerk said the charge was going to be for - “an item from the snack bar for a total of $4.20”. After challenging the charge we were told that no charge would be put through on the credit card. Made to feel like we had “stolen” something when we asked for further clarification on the charge. “No apologies or thank you for staying with us”. Disappointing. Side note - Service in the ****** was great - including the restaurant.

I recently stayed at Chateau Jasper in a small town in Alberta, Canada, booked through Trip.com, and my overall experience was excellent. The hotel room was spacious and comfortable, and having a microwave and refrigerator was incredibly convenient for long-term travelers, making it easy to heat up food in the evenings. My favorite part was being able to open the window and see the snow-capped mountains and forest, which really captured the resort vibe of a Canadian national park. The location was also very convenient; it was a short drive to restaurants and supermarkets in Jasper town. The surroundings were quiet, ensuring a great night's sleep. This stay in a town surrounded by snow-capped mountains during my Canadian Rockies trip truly left me with wonderful memories.

We arrived at the hotel via the shuttle bus around 6:00 PM on May 29th. The front desk receptionist (a lady) provided excellent service, and she truly deserves high praise! Since our English isn't very strong, she spoke slowly to ensure we understood everything and answered all of our questions with great patience. It was such a heartwarming experience.

I booked this hotel for my trip to Banff! It took a little under 2.5 hours to drive to Lake Louise, leaving at 5 AM. Since I rented a car, I was very satisfied with the accommodation. However, I don't think it would feel close to the airport without a rental car. It was great that I could walk to McDonald's and Tim Hortons, and there was also a swimming pool!

The room was much larger than expected, with wooden floors, and was clean and tidy. It also had a microwave and a fridge. The waterslide was very popular, and it was convenient to walk to the big supermarket or drive there. Driving to Banff town was also very close.

I had a wonderful stay. The receptionist was incredibly friendly and welcoming, which made check‑in feel effortless. I was pleasantly surprised to receive a room upgrade, and the space was clean, comfortable, and exceeded my expectations. Small gestures like this truly make a difference. I’d happily stay again.

I choose this hotel because the price was really good compared to other hotels. But the room was big and there were refrigerators and microwave. It was very comfortable room! Also, their staff were very nice.