Hotel near Downtown Calgary,Calgary100% of visitors choose this area
GGuest User2024.04.01
This time I came to Calgary with my friends. The hotel is a little old and there are many shortcomings in the details. It really needs daily renovation. The advantage is that the bed is very comfortable to sleep on.
Hotel staff are friendly, the hotel and room was clean.
The complimentary breakfast was good with bottomless coffee.
My room was clean but the shower sucked, and the plate glass shower doors were jammed and very difficult to move, also lacked an air vent.
The room didn’t have any air conditioning and the thermostat on the wall didn’t control anything!??
Hotel was pretty good. My only complaint would be the weight room. Everything is quite rusty from humidity and the treadmill didn’t work. (Not a huge problem as I was still able to workout) Room was clean, breakfast was good and other amenities were good. Would stay again!
Great central location with friendly staff. Room upgraded for free due to Marriott membership.
Beds are very comfortable. TV has chromecast (took some time setting up).
Shower water pressure a tad on the low side w/ water saving shower head.
Parked at surface parking right beside the building ($35/night, underground parking available as well).
Hotel near Downtown Calgary,Calgary100% of visitors choose this area
AAnna—2025.09.01
I don’t know for what reason temperature in the room was 17 that was super cold and took long time to adjust. It’s below standard btw.
All other is good , staff is nice
Hotel near Downtown Calgary,Calgary100% of visitors choose this area
GGuest User2025.01.26
A great hotel with wonderful service. I spent the full day working from the room and then enjoyed the amenities after. Incredible staff at the front desk and were able to check me in early.
The environment is clean and bright, next to Staybridge Suites, the same group. The hotel staff is very friendly and actively helps solve the problem. There is a water slide in the hotel pool, but unfortunately there is no swimsuit this time. If you go to Red Deer again, you will definitely stay again.
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108 reviews
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AAnonymous UserLake Louise wasn't fully thawed in May, so my friend and I decided to treat ourselves to a stay at the Fairmont Chateau Lake Louise for the last day of our Banff trip. And then the hilarious thing happened! The handsome blonde guy at the front desk was chatting happily with me during check-in, handed me my room card, and wrote down room number 178. My friend and I excitedly went to the room, only to find the card wouldn't open the door. Just then, we ran into a housekeeper in the hallway. Seeing us trying to swipe into 178, she said, 'This room is occupied; they checked in yesterday.' I replied, 'Look, he gave me this room.' The housekeeper said, 'Let me open it for you to see.' So she just opened room 178?? We saw luggage inside (out of politeness, we didn't look too closely since it was someone else's room). Later, I went to the front desk to discuss it, and they told me, 'Oh, this isn't too serious an error, we just wrote down the wrong room number for you. Your room was ready.' My reaction: ??? Is this the quality of service you provide? Also, the hotel breakfast was pretty mediocre. My overall feeling is: it's okay to stay here, but not really necessary. Staying in Banff town is much more convenient for joining trips, eating, and shopping.
GGuest UserNot our first time staying here -but we left with a sense of frustration today!
It began when the front desk couldn’t find our reservation - twice ! (despite a phone call 2 hours prior to check in). Had to take my driver’s licence and go “somewhere to talk to someone in the back” - then he came back (after 2 or so
minutes) and “magically” the reservation had been found. Unnerving for my identification to disappear from my sight. No explanation offered.
Frustrated again at check out when the desk clerk tried to charge us for something from the snack bar in our room - we had literally left our room 2 minutes before. Couldn’t tell us what item we had “consumed” (we hadn’t consumed anything - especially at those prices!) and then when asked how they could possibly know within 2 minutes (of us leaving our room) that an item had been consumed - they became very defensive and couldn’t actually answer the question of “how do you know what to charge us for” and the response was “it’s for the report at the end of the day - no one is saying you actually took anything”. Except that’s exactly what the desk clerk said the charge was going to be for - “an item from the snack bar for a total of $4.20”.
After challenging the charge we were told that no charge would be put through on the credit card.
Made to feel like we had “stolen” something when we asked for further clarification on the charge.
“No apologies or thank you for staying with us”.
Disappointing.
Side note - Service in the ****** was great - including the restaurant.
GGTANKSMy fellow Rotarian and I came for the 2025 Rotary International Conference in Calgary. The stay was pleasant. Service was excellent. Room was cleaned daily which was nice returning to a tidy clean room. Coffee and tea were replenished daily which was great. I will highly recommend to friends and family. The hotel was so close to the airport. Shuttle service was provided to the airport which was convenient. I liked the lobby display ready for the 2015 Calgary Stampede from July 1st 2025 for ten days.
SSyed MWe had a great 3 night stay here. We got the room with the balcony where you can see the mountains too. I really appreciate their room service. When we use to return to our rooms after a long day, the room and bathroom would be tidied up and provided fresh towels. The room was a decent size, it had an iron and microwave. The beds were comfy. The breakfast was awesome. It opened at 7am. We would leave the hotel for a long day with our bellies full. The staff was constantly refilling and cleaning the tables. The varieties were great and tasty. I loves their eggs, hash browns and seasoned potato wedges. They also had orange, apple and pomegranate juice. They have a nice conveyor toaster which I thought was convenient for everyone. We never had trouble with parking. The waterslide and pool is great fun. They also have a hot tub and sauna. I really appreciate the shower/restroom they have by the pool so you can shower and change before heading back to your room. There’s plenty of pool towels too. The location is near to several restaurants and gas stations. I would recommend staying here.
GGuest UserI had a wonderful two-night stay in Banff. The room was spotless, comfortable, and well organized. After long days enjoying the beautiful mountain scenery, it was the perfect place to relax.
A special thank you to Marilyn, who provided exceptional service. She was friendly, attentive, and genuinely caring. Her professionalism and kindness made the entire experience even more enjoyable.
The location is excellent, close to downtown Banff and surrounded by stunning natural scenery. I would definitely stay here again when visiting Banff.
JJanice223I had a wonderful stay. The receptionist was incredibly friendly and welcoming, which made check‑in feel effortless. I was pleasantly surprised to receive a room upgrade, and the space was clean, comfortable, and exceeded my expectations. Small gestures like this truly make a difference. I’d happily stay again.
TTravel KweenWe had a large family room in the basement that was conveniently located next to the spa. Our check in was super friendly and the room was large and very spacious. The kitchen was lovely with lots of special touches.
We had a few issues with the room, we booked a family room bath tub and there was no tub. Unfortunately the drain in the shower was disgusting, and the tiles were broken, we asked for another room but they had none available. We were told we could shower in the spa room. The spa wasn’t working and when we got in the shower they’d run out of shower gel.
The sofa bed isn’t suitable for anyone as it’s very uncomfortable. Our very small teenager tried to sleep on it and she felt every spring.
Despite our issues I would recommend this hotel as the location was good, staff were lovely and the breakfast was decent.
GGuest UserI stayed here for two nights and had a very pleasant experience overall. The room was clean, comfortable, and well maintained. The bed was especially comfortable, allowing me to rest well after a long day.
I would like to especially thank Marilyn, who was very kind and helpful throughout my stay. She made the check-in process smooth and was professional and welcoming. Her warm attitude really made a difference.
The location is convenient, close to Lougheed Town Centre with easy access to transit, restaurants, and shops. Overall, it was good value for the price, and I would gladly stay here again.
EEternal Sunshine of the Spotless MindGreat central location with friendly staff. Room upgraded for free due to Marriott membership.
Beds are very comfortable. TV has chromecast (took some time setting up).
Shower water pressure a tad on the low side w/ water saving shower head.
Parked at surface parking right beside the building ($35/night, underground parking available as well).
北北京大表姐儿Several of our friends have traveled from the United States to the United States. First of all, the location of this hotel is not bad. Then it is convenient to stop at the hotel. The location is good. We found it very quickly. Thanks to Ctrip for assistance.
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