This is the 2nd time I am staying in this hotel. The location is no hard to find if you have been there, though I got lost for a while. The hotel does not provide breakfast but there is a food court nearby and the food are really good and price reasonable. Walk up and cross the bridge, you could see the bigger shopping centers. It was a good stay in this hotel.
The hotel's design is quite industrial. The front desk staff can mostly communicate in English.
The room is a bit small and feels like it's cobbled together from different sections. However, it's fairly well-equipped.
Breakfast: Limited selection. They have vegetarian sandwiches, noodles, coffee, and eggs.
There's the Blue Mansion nearby, which you can visit for a fee. In the evening, there's a food court next door with a variety of food and drinks, definitely worth checking out.
The room is cozy and clean, with suitable room sized for two. We have a comfortable 1 night staying in this hotel. For those we driving car here, can park by the road infront of the hotel without any changes. Overall recommended for short stay!
I really enjoyed my stay at this hotel!
The location is perfect — very central and convenient. For travelers like me who don’t drive, this place is incredibly ideal. You can easily walk to many spots, and getting around is completely hassle-free.
The room was clean and comfortable, and the whole experience was wonderful. I would definitely come back again!
Check in lobby was hard to locate as it was at the side of the hotel block. Upon check in, I was given third floor. When I asked if I could have higher floor as indicated in my booking request, staff said I need to top up. This was clearly upselling. I was not willing as the price for each room was not cheap in the first place. Staff knew that i was aware it was the bottom tier room & mentioned the freebis in the room was npt charged. I was not impressed as I do not come all the way to Penang for some freebies. Hptel staff obviously did not know what hospitality is all about.Entering the room, it was not too bad. When I opened the window, I almost flipped out. It was rubbish (attached a pic). I then confirmed I was given the bottom tier room. Opening the wardrobe, there was a musty oily smell which obviously was not aired for a while. Stay at room was not comfortable. Badly lit and no way to open window to rubbish view. I guess the only good thing was the shuttle to the various shopping/ eating spots. Upon check out, i was asked if stay was good. I indicated to the staff my stay at the hotel was disappointing due to the above reasons. Staff said i could email the hotel in advance in my next visit indicating the reason above. But I will like to tell the management this -- no way am i coming back to this hotel that only know to upsell & missing out on what true hospitality means. There are hotels out there that offer much better services without breaking the bank. Thanks but no thanks.
It is a beach front hotel. The reception staff is friendly and nice. There is a shop opposite the reception . You can buy shop batik clothes, souvenirs, swimsuits and jewellery there. There is a lounge too with open sea view. You can feel relaxed with music and enjoy drinks there. The room is clean and spacious. There is a swimming pool for kids . It is a nice beach for children to play and swim too . Guests can park car in the car park. The is a gym with swimming pool views. But it is small and not lots of equipment. There are some restaurant in walking distance.
I did not book room with breakfast but decided to hv it the next morning. Upon paying I ask for receipt but was told no receipt will be issued. Wonders why? Restaurant staff hv language barriers. Either they dont speak or understand which is seriously annoying when you ask for something and they think you are talking in a foreign language when it’s just simple English.
Checking in out is way too long, only one staff manning the reception.
Pros:
Great location – very convenient, with plenty of restaurants and a supermarket within walking distance. The hotel has a stylish design and the rooms are spacious.
Cons:
Unfortunately, the room did not appear very clean.
The bedding and towels are very old and outdated – they should have been replaced a long time ago.
No lockers at swimming pool.
Overall / Personal opinion:
The location and design are strong points, but the poor cleanliness and outdated linens really let really let the experience down.
Trip.com should have highlighted that on the day we checked in there was a fire drill!
We could jot sleep or rest after our long drive to the hotel. Rooms very old and outdated. Bathroom was small, the bidet was on the wrong side of the toilet.
Air-conditioning was not working! Maintenance had to chg the filter but still it was bad.
Room slippers was the worst, rooms carpet was coming off the metal ***** almost cut my feet.
Breakfast and the staff was a plus, but overall very noisy the room, thet need to call the pest control, I think rats running in the vents!! Great free parking but you have to take a long drive back to the lobby, a huge turn around from the parking... bad experience overall.
We love our stay here! Free yummy cookies when we checked in. haha! Room is awesome and the seaview is awesome too! Location is great, staff is friendly & we highly recommend this hotel when in Penang!
Very Good
1475 reviews
8.7/10
Price from
MYR 264
per night
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