AAlison’s Silk Road TravelsI chose to stay at Dunyo Palace as it had positive reviews by Trip members and it had an outdoor swimming pool. It was also great value for money for solo travellers. I arrived early than expected at check in and staff were ready to greet me! Wonderful reception staff! The hotel was bigger than expected and the reception area was very modern and clean with nicely decorated interior. I was shown to my room which was on the second floor. I stayed in a single persons room 205. It was bigger than expected with a big bathroom. There were extras like a bath, comfy chairs to chill. I had a fridge, kettle and a full size mirror. I like a full size mirror. The room also had air conditioning which was very good and very quiet. I had a view of the front of the hotel from my window that was pleasant. My room smelled very pleasant and was a non smoking room. My bed was very comfortable for my back. Breakfast was a buffet with a lot of Uzbekistan food which I had never tried before. It was a very busy breakfast area. There was a big range of different foods including fruits and cheeses. I liked the spinach parcels they were very tasty. A lot of the food was homemade. I thought it was delicious. There are a range of buses that offer great service to solo travellers arriving on the train. I caught a Marshuktra from the train station number 378. The Marshuktra dropped me at the bus stop on the road for No 1 bus that stops right outside the hotel. You can also take bus 7/33 All very easy and cheaper than a taxi. I would definitely stay at this hotel again because it has a very nice swimming pool that I used in the afternoon after a long morning sight seeing. I would highly recommend visiting Sitorai Mohi Hosa which is a short distance from the hotel and you can take bus 7/33 or walk. It’s an amazing visit if you are interested in art, culture and architecture. The hotel is very convenient for solo travellers who are a bit too old for Hostels! And like a cold swim after a long day sightseeing without breaking the piggy bank! The first pictures are of my hotel room and the front on the hotel. The other pictures relate to my visits and walks in the local area. I hope you find this helpful. I wanted to stay longer in the hotel but Trip would not provide additional extensions to my trip.
NNanmingxiongThe hotel is located north of Bukhara's Old City, with most attractions within walking distance. The Saffron Restaurant on the 3rd floor serves excellent food, especially the fried eggplant.
However, the spa service was absolutely unacceptable. The therapist had an awful attitude and poor technique. Anytime we moved or were too tense during the massage, she would reprimand us with incredibly exaggerated, disgusted exclamations, completely ruining our day. On top of that, it didn't even provide the relaxation we sought. What's more, the time spent changing clothes was counted towards the massage duration, which would never happen in China. After writing a two-page complaint letter, the hotel offered a fruit platter as compensation and provided a written response stating that ”other guests in our tour group” were satisfied, implying the problem was ours. Yet, we were independent travelers who checked in alone, so the mention of a tour group was completely fabricated. Naturally, this was unacceptable. After a 30-minute standoff at the front desk, the final solution was a 30% discount, but then the fruit platter was withdrawn.
As an incredibly arrogant hotel, I do not recommend staying here. They didn't even replenish toothpaste during daily cleanings. However, the rooftop restaurant is still recommended, with an average cost of around 200 CNY per person.
BBannit_kaThe hotel could be much better if they improved their service! Overall, it's pleasant with a nice design.
Let's start with the pros:
+ Great location, with a bank nearby for currency exchange, a coffee shop across the street, two decent fast-food places, and a small supermarket next to the hotel selling nuts, dried fruits by weight, and tea (prices are generally like a market). Tourist attractions are only 100 rubles and about 5-7 minutes away by taxi.
+ Good breakfast with a wide selection, almost everything you could want, and tasty.
+ The room was clean. I can't comment on regular cleaning as I requested it at reception for a specific time, and they accommodated me.
+ The indoor/outdoor pool is clean, and there's nobody there in the morning.
Cons:
- After 12 PM, the pool gets crowded. Local guys were smoking right on the sun loungers, and no staff member said anything to them.
- Upon check-in, the administrator gave me a room that didn't match my booking. I booked an upgraded room, but I was given a 'budget economy' room on the first floor with a view of a concrete wall and absolutely no natural light! (Photos attached). The administrator refused to give me another room for free, claiming they had no rooms. However, after I contacted Trip.com support, he miraculously found another room category for me without any extra charge! A woman before me had the same situation, so it seems they try to scam guests by initially giving them a bad room and then charging extra to upgrade to the one they should have had in the first place. It was a bit stressful, but the issue was resolved in the end.
- The shower barely worked; you could only wash under the tap as there was absolutely no water pressure in the showerhead.
- The air conditioning only worked on maximum power; it didn't work at all or would switch off on the lowest setting, which was inconvenient.
Hotel management needs to control staff who are ruining the hotel's reputation by assigning rooms that don't match bookings, thus spoiling the mood of guests who paid to relax! I also recommend partial renovation or replacement of the plumbing. The hotel looks solid from the outside, but there are clear management shortcomings internally. Fix these issues, and it will significantly improve occupancy and the number of positive reviews! It's all in your hands!
I've also included photos of the room I eventually received after the dispute.
JJumadurdy AnnamyradovThe hotel is beautiful and perfectly located, with many of Bukhara’s main attractions within walking distance. Everything is brand new, and I would highly recommend this hotel.
I visit Bukhara at least twice a year, and this is by far the best hotel I have stayed at in the city so far.
The hotel had only been open for about a week during my stay, so I believe some minor issues are simply because the staff are still getting used to the systems and procedures. For example, my reservation showed that the payment had already been made, but at checkout I was told that the payment had not yet appeared in their account. I had to wait for around 5–10 minutes while they checked the situation, but eventually everything was sorted out and I was able to leave without any problem.
Considering how new the hotel is, I completely understand these minor issues. Overall, I had a very positive experience and would definitely stay here again.
AAnonymous UserThe overall experience was good, but the overall facilities are a bit old (perhaps this is the standard in Uzbekistan), and it is a bit difficult to carry luggage without an elevator. The service attitude is polite but not very enthusiastic. It should be noted that you need to pay an additional tourist tax of about 50 RMB to get the small white receipt, and you must pay in cash, which is different from what was written on Ctrip. I am a bit speechless.
GGuest UserStop for two nights. The size of the hotel, room and the presence of the balcony played a significant role in choosing. No big claims for accommodation. There is a decent breakfast. The room is large, the balcony was present. However, the room is somewhat unthinkable and not too comfortable, as if under the hotel had been remade the room originally designed for something else. The furniture is modest. To the main sights you will have to walk on the not most scenic streets - no pleasure, especially at night ) Of course, it is always possible to call an inexpensive taxi. In general, the KMK price of $100 per night for this hotel is heavily overstated, Especially according to the measures of Uzbekistan.
GGuest UserLocation-wise, the hotel is not in the city center, but that’s not a big issue in Bukhara, the city is small and a taxi ride of around 10–15 minutes gets you anywhere.
However, there is a construction site right next to the hotel. Work starts early in the morning, if you’re planning a trip anytime soon, I would not recommend staying here due to the noise . And the breakfast is quite disappointing.
Most importantly, the hygiene standard was concerning. The toilet paper provided in our room appeared to be visibly stained.
AAnonymous UserExcellent stay experience. Jasmine Gevinch, the lovely lady at the front desk, helped me switch to a higher floor. Knowing I was traveling alone, she specially recommended the CHINOR restaurant, which is a local favorite with great value for money. When she learned about my habit of drinking a lot of water due to the hot weather, she had the staff send up 4 extra bottles of mineral water. Thumbs up for the attention to detail!
Although the hotel is within walking distance of the old city, it's dustier because you pass by a construction site, so taking a taxi is more convenient.
When using Yandex taxi, you need to set the pickup location to the hotel lobby level; otherwise, the car will automatically stop in the parking lot below.
Joxongir, the concierge at the entrance, was super nice. He helped me carry my luggage from the front desk to the entrance and waited until my taxi arrived and the luggage was loaded before leaving. Despite the hot weather outside, he stayed to confirm the destination (the train station) with me and the driver before departing.
EElGrVery comfortable family hotel.Comfortable rooms with everything you need (fent, shampoo, soap, toothbrush, slippers). Very good breakfast.
The only thing we recommend is to take into account hotel = curtains= they strongly skip the sun and from the early dawn it doesn't sleep.
In the rest of the hotel is just excellent with very kind service!!
How much is the average rate for hotels with Swimming Pools in Bukhara Region?
For hotels with Swimming Pools in Bukhara Region, the average price on weekdays is MYR 456, and the average price on weekends (Friday–Saturday) is MYR 460.
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