Overall for us excellent, easy to eccess to everywhere. The place we stayed was clean, comfortable. The location was perfect, offering easy access to local attractions while still feeling like peaceful retreat. Can’t say much as we stayed only for one night and didn’t have any time to venture out but the place worth saving, all the utensils are complete, can cook there, expensive view, affordable house, beautiful, simple and also great. Additionally, the hosts were incredibly responsive and welcoming, ensuring our stay was smooth from start to finish. Whether you’re planning a family vacation or gateway with friends, this is the perfect place to stay. I would definitely recommend it to anyone looking for a spacious, comfortable and enjoyable experience. Love it…
This my second time booking via this host. But this our first time choose this room types.
Kalini kami dpt bilik di level 38. nice sbb 1 level ja nak pergi pool. Pool mossaz dia ada bahagian kids, tp kalau book dkt paxtonz situ takda pool yg kanak2.
Tapi bilik yg ni ada banyak sgt lipas kecik2 dan cadar ada stain. di toilet dan tgh2 bilik mmg ada banyak lipas merayap.👎🪳🪳🪳🪳🪳 Last sekali saya siram air utk yg di toilet dan penyet guna tisu utk di bilik tidur. ada dlm 6-7 ekor lipas yg saya hapuskan 😬
Request dkt customer service kalau boleh spray kan lipas2 tu dgn ridsect etc. tp tak boleh. sebab diorg takda pun alat2 tu. tapi mereka tolong tukarkan cadar dgn cadar yg baru.
kalau nak request extra pillow ada extra charge. sblm ni book dgn host lain dpt extra pillow without any charge. jadi mcm terkejut sikit. btw 2nd day i request to change towel, floor mat and trash bag, i get it. 👍
Location wise it’s quite far from tourist spots but still okay as grab rates not that affects, just dont get out around 4pm onwards as all roads near to hotel is crowded. Very affordable and clean yet i think the front office staffs must wear some proper uniforms to recognize. I expected also a couple of coffee as amentiies as our flight by 8am morning and we prepared around 4am unfortunately convenience store down stares are closed so luckily i got some coffee from vietnam. Facilities are very amazing for its price but again the staffs needs to be presentable as most of them are indians/south asians (not for shaming but they will be more good if they act so good with that facilities)
1st time stay area Petaling Jaya. Great experience for me. Thank you Mossaz team, provide every details information and make me feel easier stay here and feel like home. Just have to enjoy the lift moment, overall i am satisfied and want to come back again.
Yes in toilet, other review told that no hanging wall.. But for me, i put towel behind the mirror there have space to put things there. Hair dryer, iron and board is provided.
I am impress because kitchen station have dishwash and and other tools. If you guys want stay here for long days, there have Bila-bila Mart below near reception. There so much plenty of things sell there and i am enjoying look every row at the mart 😂
Clean, tidy, spacious room. For parking, it is just RM6 per day and very affordable. For grab food or car, pick up at level B3. Last but not least, the beautiful flower wall is at level 39. Near gym and swimming pool.
The hotel is an apartment studio. Just nice for a family of 4. Just the corridor is dark, i make a few requests to light up but they ignore about the lights. Regarding the room settings, the bed should not block the wardrobe. Difficult to use the wardrobe. Other than that the food in the hotel is nice and delicious. Dimsum restaurant is recommended too
It was a great experience staying here. At first, my room had a small issue with the air conditioning. The issue has been solved promptly. The view was spectacular. Surely, will come back again
Only one area for improvement, breakfast served too decent and limited.
An excellent 5-star stay at DoubleTree by Hilton Shah Alam i-City! From the warm welcome and signature cookies at check-in to the attentive service throughout our stay, everything was top-notch.
The location is unbeatable — just a short walk to i-City Theme Park and a nearby mall, making it easy to enjoy the area’s attractions. The hotel itself is beautifully designed, clean, and very comfortable. The staff were professional, friendly, and went the extra mile to make us feel at home.
Highly recommended for families, couples, or anyone looking for a memorable and relaxing stay in Shah Alam.
Good to see an older hotel with refreshed and renovated rooms and a modernised lobby. The stay was comfortable overall.
The food needs improvement. Breakfast was mediocre with limited variety. No fresh fruit juices served. I ordered the club sandwich and their so-called famous char koay teow for a 10pm dinner. Both were very bad.
I also attended an event on Friday, 14 November at the main ballroom. The food served there was horrendous.
The hotel has strong potential with its upgraded rooms. You need to improve the quality and consistency of the food across all outlets and events.
Stayed 2 nights here for a competition held at KSL Mall. The check-in process was very helpful and fast. Room is cosy and comfortable with room WiFi.
The hotel is attached to the mall... So it is very convenient and with ample parking. House keeping was quite efficient too. Returned to my room in late noon with a tidy bed and cleaned up room.
Breakfast wise, choices were quite good. Fusion buffet breakfast.
Last but not least, there is a 24 hours 7 Eleven convenience store near the hotel lobby
The room isn't huge, but the building is quite new. It has a gym and a pool, and there's a big shopping mall less than 1 km away with plenty of Chinese restaurants. Plus, there's a park nearby, which is great for exercise. So, the value for money is absolutely excellent! However, since it's an apartment hotel, there aren't many services; everything is handled via WeChat. It's best if you can understand a bit of English, otherwise, it might be a bit challenging.
Very Good
218 reviews
8.4/10
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JPY 4,602
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8.9/10
Very Good
GGuest UserWe are attending company Training and dinner at the Hotel. The foods is nice with cleaness room with comfortable bed.
WWooiKenGood to see an older hotel with refreshed and renovated rooms and a modernised lobby. The stay was comfortable overall.
The food needs improvement. Breakfast was mediocre with limited variety. No fresh fruit juices served. I ordered the club sandwich and their so-called famous char koay teow for a 10pm dinner. Both were very bad.
I also attended an event on Friday, 14 November at the main ballroom. The food served there was horrendous.
The hotel has strong potential with its upgraded rooms. You need to improve the quality and consistency of the food across all outlets and events.
AAnonymous UserAn excellent 5-star stay at DoubleTree by Hilton Shah Alam i-City! From the warm welcome and signature cookies at check-in to the attentive service throughout our stay, everything was top-notch.
The location is unbeatable — just a short walk to i-City Theme Park and a nearby mall, making it easy to enjoy the area’s attractions. The hotel itself is beautifully designed, clean, and very comfortable. The staff were professional, friendly, and went the extra mile to make us feel at home.
Highly recommended for families, couples, or anyone looking for a memorable and relaxing stay in Shah Alam.
PPn Bunga Jelita1st time stay area Petaling Jaya. Great experience for me. Thank you Mossaz team, provide every details information and make me feel easier stay here and feel like home. Just have to enjoy the lift moment, overall i am satisfied and want to come back again.
Yes in toilet, other review told that no hanging wall.. But for me, i put towel behind the mirror there have space to put things there. Hair dryer, iron and board is provided.
I am impress because kitchen station have dishwash and and other tools. If you guys want stay here for long days, there have Bila-bila Mart below near reception. There so much plenty of things sell there and i am enjoying look every row at the mart 😂
Clean, tidy, spacious room. For parking, it is just RM6 per day and very affordable. For grab food or car, pick up at level B3. Last but not least, the beautiful flower wall is at level 39. Near gym and swimming pool.
CChrisLSLI booked 3 room x 2 nights for my brother’s birthday celebration and we had really enjoyed our stay at the hotel. Service is top notch! Moses have helped us with the luggage when we were arrived. Thiban at the receptionist desk who served us was friendly and tried his best to accommodate our request. The check in process was smooth and quick. We also received a delicious birthday cake which brightened up our stay. Kids were excited to play at the kids club and swimming pool. For adults, there’s gym and sauna facilities. Hotel is connected to shopping mall which is great for shopping and eateries. The room is spacious comes with big TV with screen sharing and a magnetic wireless charger, a big plus for those who want to watch the show on their own choice and people like me who forgot to bring phone charger. Breakfast has abundant food and variety of choices. Nasi lemak is the best. Just the hotel didn’t provide free parking, you need to pay MYR15 per day. Other than that we were satisfied with our stay. We would definitely come back again for staycation.
TTinyDreamer92I booked this hotel because I had to attend a conference at One World Hotel and it costs a lot more to stay there for 2 nights. This hotel has designated parking for customers, and is only few min from the other hotel I had to go. It is located near the curve, Ikea and IPC which makes it very convenient for us. Location and parking availability wise, it’s perfect. Ambience of the hotel is good too. Looks fancy and nice. The room was a bit old but really spacious and I love the deco too.
The only two unfortunate events was that we had to wait thirty min ish to check in even though we arrived at 6pm. We were only given our access card around 6:35pm but we were not reimbursed with a late checkout. The other time was a lift breakdown around 10pm when hub wanted to pick me up but no signage were put at our floor. Hub waited and ended up walking down ten floors worth of stairs 😂 only to find out that the lift broke down. Anyway, it was resolved by the time we reached back at the hotel.
Breakfast was basic but good enough to fill our stomach. Overall I would give a 4.5/5 for this stay.
PPravinahWe had so much fun as a family with kids. The room was big and bright, with space for everyone. Awesome lake view. The beds were soft and cozy. My kids loved the pool—it was cold since its been rain for few days still we enjoyed when it was sunny for a while. We ate yummy buffet breakfast at the hotel restaurant. Everything felt easy and relaxed.
The staff was very kind and helped us with everything. We felt safe and happy.It was a perfect family trip and we made great memories!
GGuest UserThe host was very resourceful. Everything was clearly explained which made the whole experience from arrival to departure smooth and completely hassle-free.
EElliot VPCOverall is satisfactorily, generally Ok. Very happy to be back to a hotel with strong resort and tropical feel and we love to walk around and spend time in hotel without having to travel out. The garden landscaping is great and keep it up! Note that the club lounge food choice is very limited as compared to other hotel lounge. Feels pricey when club lounge attraction is little, other than adult-only access and free in-room dining.
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