Three single beds in a room, with a small seating area in front of the tv, and a desk with drawers.
The room was clean, nicely lit, well thought of space lay out. It didn’t feel cramped.
There were electrical outlets on the bed headboard, and can also switch lights from the headboard, and headboard also lit up. Independent switches for each bed. I liked that so you don’t need to light up the entire room if it’s just you who needs to be still awake while others are sleeping…
The breakfast was one of the best I’ve had in Japan. So many choices of food and the quality of the food was superb. Served many local Hokkaido specialties, and locally grown produce. A good spread of western, Asian, Japanese food, with dessert, salads, sushi, egg station and pastries, bread. We always looked forward to the breakfast. Served the Hokkaido specialties like curry, ramen, white omelette (special egg where the egg yolk is not very yellow)…, scallops, seafood, fruits…. It was such a delight to have breakfast!
The staff are quite helpful too.
Staying at Dai‑ichi Takimotokan was an unforgettable highlight of my trip. From the moment I arrived, the atmosphere felt welcoming and serene, perfectly blending traditional Japanese hospitality with modern comfort. The onsen facilities were truly exceptional—spacious, beautifully maintained, and offering a variety of baths with different temperatures and mineral compositions. Soaking while gazing out at the natural surroundings created a sense of deep relaxation that stayed with me long after.
The staff were attentive and warm, always ready to assist with a smile, yet never intrusive. Their thoughtful service made the experience feel personal and genuine. My room was comfortable and well‑appointed, with a calming view that added to the overall sense of retreat. Meals were another highlight: beautifully presented dishes showcasing fresh local ingredients, each course balancing flavor and artistry.
What impressed me most was how the entire property seemed designed to encourage rest and renewal. Whether enjoying the baths, savoring dinner, or simply unwinding in the lounge, I felt completely at ease. Dai‑ichi Takimotokan is more than just a place to stay—it’s a destination that embodies the spirit of relaxation and hospitality. I would gladly return and recommend it wholeheartedly to anyone visiting Noboribetsu.
[Biei Shirogane Onsen Park Hills Hotel]
Recommendation Rating: ★★★★☆ (4/5)
1. Location and Scenery
The hotel is just across a small path from Shirahige Falls, and the sound of water can be heard right from the window. A 5-minute drive brings you to the Blue Pond, and a 10-minute climb to Tokachi-tei in the morning offers panoramic views of the Daisetsuzan Sea of Clouds. Every photo is a postcard-worthy moment.
2. Service
The warm welcome and English communication were effortless. We booked an extra room, and the front desk offered to use it towards dinner, which instantly cemented our friendship.
3. Food
The dinner buffet was a dazzling array of options: freshly grilled steak, paper hot pot, seasonal vegetables from Shirogane Town, Biei Wagyu curry... and the dessert section was a standout. Although breakfast was a buffet, it was served hot, hearty, and hearty.
4. Hot Springs & Facilities
The spring water is smooth and the open-air pool faces a forest waterfall, offering a superb night view. However, the pool is small and can be a bit crowded during peak hours. The free laundry and drying room on the first floor (please bring your own laundry detergent) is a great option for long-distance travelers.
5. Guest Rooms
The ”standard room,” a blend of Japanese and Western styles, is spacious enough and the bedding is spotless. However, the decor is a bit dated, and there are minor water stains on the bathroom ceiling, which detracts from the cleanliness.
Summary
The scenery, food, and service are all excellent, yet the room rate is about half that of similar-level hot spring hotels. If you can accept the retro aesthetic of the rooms, this is the best value in the Biei/Shirogane area and worth a second visit.
The hotel provides a shuttle bus pick-up from Sapporo Station (Bus Terminal), but reservations can only be made by phone call. Email requests are not accepted. We arrived on a Sunday, and the bus was already fully packed when leaving Sapporo Station, so it is best to book early.
The hotel itself is a little old, though the public area toilets appear to have been recently renovated. The public onsen pools are large and relaxing, but the stone tile flooring can be slippery from long use, so be careful when walking in the bath area.
The buffet has a good spread of dishes. I especially enjoyed the dinner scallop miso soup, handmade sushi, and desserts. The restaurant was lively and fully packed with both local Japanese families and overseas tourists. One minor downside was the seasonal fruit such as lychee. It would be better if the hotel ensured the fruits were properly washed before serving.
Wi-Fi connection in the hotel is strong and stable unlike the big spa hotel in lake Toya which I just stayed a few days ago.
The resort is huge with lots of facilities including multiple spas, a gym, and an amusement park just around the corner. A good choice for families with young kids. The four-bed room we stayed in is quite spacious. However, the hotel is a bit old in general. Everything feels like 80s. Nevertheless, it's a practical choice for families and groups.
The environment is really good. The forest house is two-story and about 100 square meters. Compared with the rooms I stayed in before in Sapporo, Noboribetsu and Rusutsu, it is much bigger. And the house is fully equipped with two bedrooms and two bathrooms. It is very quiet and you can go out to play in the snow at any time. The only drawback is that if you don't drive here, you have to eat dinner at the hotel. The dinner at the hotel is very expensive. I ordered room service, which was quite a lot and delicious. In addition, the hotel does not have a vending machine, so you can only patronize the hotel's drinks and cakes in the lobby. Breakfast is included, which is very ceremonial. All the staff greeted us at the door of the restaurant. We were in a hurry, so we ate quickly and went to the airport. In addition to the snow, there is a golf course next to it. There is not much entertainment, but it is still a good stop for rest.
Love the lobby with its direct view of the lake — very scenic. However, the room feels old and aged, definitely needs renovation. Not enough power sockets to charge devices, and the hotel Wi-Fi is terrible — couldn’t connect at all.
The hotel is huge, so expect many tour groups arriving in the evening. During dinner time, it gets crowded with long queues. The food spread and quality are just average — cooked dishes that should be warm were cold, including rice straight from the cooker.
The onsen is the highlight — great view overlooking the lake, especially from the open-air bath. The night fireworks are a nice touch, though don’t expect a big show.
The hotel provides a shuttle bus pick-up opposite the TV Tower (Odori Park) police station — remember to make a reservation for the pick-up in advance.
The staff were all friendly and it was a very comfortable stay. I was surprised to see some gnats outside, but the front desk lent me some insect repellent spray. The room also came with a ReFa hair dryer, straightener, and shower head, which was nice. There was also a ReFa hair dryer in the large public bath.
The Windsor Hotel at Toya may boast its status as a premier 5-star luxury destination and its historic role as host of the 2008 G8 Hokkaido Toyako Summit, but our recent stay fell far short of expectations.
Despite the grandeur of the location and its breathtaking views, the service quality was surprisingly poor for a hotel of this caliber. English communication was inconsistent and below the standard expected at an international luxury property. Housekeeping was careless—leaving a used cleaning towel on the bed after daily room service, which is simply unacceptable.
When I drove to the main entrance to pick up my family, I was abruptly asked to leave immediately, even though only a few cars were present. This lack of hospitality was jarring. Additionally, being charged for extra bottled water—something even 3-star hotels offer complimentary—felt petty and out of touch with luxury norms.
The most troubling experience came during checkout. Two of our international credit cards failed to process, and although we successfully paid with a third, the staff’s attitude was unprofessional. We were met with a sour expression and the word “FINALLY” once the transaction went through—an unacceptable remark that left a lasting negative impression.
While the hotel’s setting is undeniably beautiful, the overall service and treatment we received did not reflect the standards of a true 5-star experience. I hope the management takes these concerns seriously and works to improve both staff training and guest relations.
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9.2/10
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SSze Wing JannyThe Windsor Hotel at Toya may boast its status as a premier 5-star luxury destination and its historic role as host of the 2008 G8 Hokkaido Toyako Summit, but our recent stay fell far short of expectations.
Despite the grandeur of the location and its breathtaking views, the service quality was surprisingly poor for a hotel of this caliber. English communication was inconsistent and below the standard expected at an international luxury property. Housekeeping was careless—leaving a used cleaning towel on the bed after daily room service, which is simply unacceptable.
When I drove to the main entrance to pick up my family, I was abruptly asked to leave immediately, even though only a few cars were present. This lack of hospitality was jarring. Additionally, being charged for extra bottled water—something even 3-star hotels offer complimentary—felt petty and out of touch with luxury norms.
The most troubling experience came during checkout. Two of our international credit cards failed to process, and although we successfully paid with a third, the staff’s attitude was unprofessional. We were met with a sour expression and the word “FINALLY” once the transaction went through—an unacceptable remark that left a lasting negative impression.
While the hotel’s setting is undeniably beautiful, the overall service and treatment we received did not reflect the standards of a true 5-star experience. I hope the management takes these concerns seriously and works to improve both staff training and guest relations.
EElisia LohThe hotel provides a shuttle bus pick-up from Sapporo Station (Bus Terminal), but reservations can only be made by phone call. Email requests are not accepted. We arrived on a Sunday, and the bus was already fully packed when leaving Sapporo Station, so it is best to book early.
The hotel itself is a little old, though the public area toilets appear to have been recently renovated. The public onsen pools are large and relaxing, but the stone tile flooring can be slippery from long use, so be careful when walking in the bath area.
The buffet has a good spread of dishes. I especially enjoyed the dinner scallop miso soup, handmade sushi, and desserts. The restaurant was lively and fully packed with both local Japanese families and overseas tourists. One minor downside was the seasonal fruit such as lychee. It would be better if the hotel ensured the fruits were properly washed before serving.
Wi-Fi connection in the hotel is strong and stable unlike the big spa hotel in lake Toya which I just stayed a few days ago.
GGuest UserThree single beds in a room, with a small seating area in front of the tv, and a desk with drawers.
The room was clean, nicely lit, well thought of space lay out. It didn’t feel cramped.
There were electrical outlets on the bed headboard, and can also switch lights from the headboard, and headboard also lit up. Independent switches for each bed. I liked that so you don’t need to light up the entire room if it’s just you who needs to be still awake while others are sleeping…
The breakfast was one of the best I’ve had in Japan. So many choices of food and the quality of the food was superb. Served many local Hokkaido specialties, and locally grown produce. A good spread of western, Asian, Japanese food, with dessert, salads, sushi, egg station and pastries, bread. We always looked forward to the breakfast. Served the Hokkaido specialties like curry, ramen, white omelette (special egg where the egg yolk is not very yellow)…, scallops, seafood, fruits…. It was such a delight to have breakfast!
The staff are quite helpful too.
JJoyce_boyfriendStaying at Dai‑ichi Takimotokan was an unforgettable highlight of my trip. From the moment I arrived, the atmosphere felt welcoming and serene, perfectly blending traditional Japanese hospitality with modern comfort. The onsen facilities were truly exceptional—spacious, beautifully maintained, and offering a variety of baths with different temperatures and mineral compositions. Soaking while gazing out at the natural surroundings created a sense of deep relaxation that stayed with me long after.
The staff were attentive and warm, always ready to assist with a smile, yet never intrusive. Their thoughtful service made the experience feel personal and genuine. My room was comfortable and well‑appointed, with a calming view that added to the overall sense of retreat. Meals were another highlight: beautifully presented dishes showcasing fresh local ingredients, each course balancing flavor and artistry.
What impressed me most was how the entire property seemed designed to encourage rest and renewal. Whether enjoying the baths, savoring dinner, or simply unwinding in the lounge, I felt completely at ease. Dai‑ichi Takimotokan is more than just a place to stay—it’s a destination that embodies the spirit of relaxation and hospitality. I would gladly return and recommend it wholeheartedly to anyone visiting Noboribetsu.
GGuest UserI saw a hotel operated by Chateraise on YouTube, so maybe my expectations were high. The hotel was sparkling clean. Unfortunately, it didn't support USB and there were no outlets by the pillow. The bath itself was good, but it's hard to deny that the facilities are old. The food was delicious, of course, but not as good as I expected... I don't think I'll ever use the shuttle bus to go far away again. I think it's great for families with small children.
GGuest UserThe resort is huge with lots of facilities including multiple spas, a gym, and an amusement park just around the corner. A good choice for families with young kids. The four-bed room we stayed in is quite spacious. However, the hotel is a bit old in general. Everything feels like 80s. Nevertheless, it's a practical choice for families and groups.
KkibinOne night with two meals, priced around 2300.
1. The room was very spacious and spotless, and they even provided complimentary snacks. There was also a good selection of tea bags and coffee.
2. The view from the room was absolutely stunning.
3. The hot spring baths were large, and not crowded at all, neither in the morning nor at night.
4. Both breakfast and dinner were fantastic. I can't understand why some people say breakfast isn't good, haha, maybe I just haven't seen much of the world! Since I can't eat raw food, I can only say I thoroughly enjoyed all the cooked dishes.
5. The weather in early August was perfect – not too hot, not too cold, just incredibly comfortable. I'm already looking forward to my next visit!
6. The hotel's front desk had a signboard with lots of useful information.
7. The hotel shop offered tax-free shopping. I bought a super cute bear bell, and the prices inside were similar to those outside.
BbobbiipinHotel was very clean and nice. Staff was attentive. Onsen has both inside and outside section and not only they provided standard amenities, they also had shampoo and soap bar on top which was very special. Breakfast had lots of variety and delicious but not many sashimi choice. Overall pleasant stay
GGuest User·The atmosphere of the old hotel is very luxurious. I like these two paintings very much. Then everyone in the hotel can wear the robes they prepared.
·Eat on the underground first floor; you can soak your feet, have coffee, and shop on the first floor; the second floor is the party hall; the third floor has a large bath (it is not surprising or disappointing if you play normally, there are sweat steaming and outdoor baths); the rest are guest rooms;
·It is fun to experience the buffet, but don't expect it to be high-end cuisine.
·You can play around the hotel for about an hour (parks, shrines, etc.)
·Book a night for less than 1,000 yuan, and you can really feel what a hot spring hotel is.
MMark PatonGreat location for beginner skiers. Staff friendly and helpful, clean rooms. Can rent good ski gear and buy lift passes in the hotel. Excellent place!
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