11366177****I've stayed at quite a few Holiday Inns, both domestically and internationally, and this one was by far the most mediocre.
They advertised airport pickup, so I emailed in advance to book it. Their reply was clear and prompt, and they even asked for my local phone number. After exiting the terminal, I quickly found the row of designated pick-up spots for various hotels. It was scorching hot, so I waited in a shady spot nearby.
Other hotel shuttle buses came and went, but no Holiday Inn one appeared. According to the pick-up schedule, only a plain black sedan stopped and then drove off – with no hotel logo whatsoever.
After waiting for nearly an hour, I had to call the hotel, only to be told that black car *was* the shuttle bus! They had to send it back to pick us up.
Upon arriving at the hotel, I saw a mini-bus with the hotel logo parked right at the entrance. Oh, I guess they just didn't want to use it to save costs. Travelers are already unfamiliar with the area; if your car doesn't even have a logo, aren't you just creating problems for your guests? Is this a ”shuttle bus” or a ”shuttle car”??
Furthermore, the hotel breakfast was also subpar. It was the exact same every single day, without the slightest variation. For five days, I ate grilled tomatoes, fried potato slices, and sausages. The hotel restaurant certainly kept things easy for themselves.
When I booked the hotel, my main consideration was convenient transportation, but in reality, I was quite disappointed. There is indeed a subway station near the hotel, but you have to walk through a small, sparsely populated alley. That station is also a small one, and the ticket machines for tapping in and out were broken. Most importantly, if you come back late, sometimes the trains don't even stop at that station – one time, past 9 PM, I had to take a taxi back from the city center. For a hot city like Rome, if you sometimes want to rest in the afternoon before heading out again, staying here makes that impossible.
Overall, a rather disappointing stay.
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