The girls at the front desk are very professional and help with the problems. The hotel's hardware is very good, breakfast is also rich, for the tour, the location of this hotel is unparalleled. great
The hotel is located 40-50 minutes walk from the sights. The rooms are clean, bright, spacious. Cleaning, change of towels, every day! Breakfasts are quite varied, you will definitely find something to suit your taste. There is a fitness area, Finnish sauna, swimming pool, mini children's paddling pool. Minus the pool is poorly cleaned, in the corners at the bottom you can see garbage, a little, but it is there. The hammam works nominally, there is no steam injection, it's just like entering a warm room.
Price-quality ratio.
After watching heads and tails, we decided to stay at this hotel. The price is certainly too high. It is also unclear why it has 5 stars. We arrived in our own car, unloaded ourselves - no one helped. I went and parked myself (as it turned out, in the wrong place). When we asked the reception for help with our suitcases, only then did they come out to pick them up. And then they made a remark to me that I parked in the wrong place, and asked me to repark the car. There is an unpleasant musty smell in the corridor on the floor. There is mold on the ceilings. We go into the room and see blankets on the closet, like a grandmother's in the village. It turns out that the coffee machine in the room is paid!!! At breakfast, the bread was dried out, they did not add juices - we did not have time to make them, margarine instead of butter, they did not have time to clear the tables - everything was covered with plates, as a result, we sat at a dirty table. When cleaning the room, they did not add a tea and coffee set. The beach towels are all washed out, old. At the pool I accidentally stepped on an ashtray full of cigarette butts - most likely from the previous day, because we came in the morning. The toilet is old near the pool, there is a stench, and there is also a queue. I am attaching a photo. This hotel should be given 3 stars. They do not know what service is.
It's good value for money, it's close to the beach, the nearby park is good for walking, and there's a bus stop close to the hotel, so it's great for getting around the city center.
It was a shame that I couldn't use the swimming pool, but I was satisfied with the sauna facilities and the variety of breakfast options.
Hotel Indigo® Batumi Old Town is perfectly situated on Europe Square, at the intersection of Memed Abashidze and Konstantine Gamsakhurdia streets. Nestled in the former National Bank building a designated cultural heritage monument the hotel resides in one of Batumi’s most iconic architectural landmarks. Its historic tower, now part of the hotel, stands as a symbol of the city and a top tourist attraction, famous for its rare and fascinating astrological clock.
The hotel features 57 uniquely designed rooms and suites, each offering a distinct story. No two are alike every space is a carefully curated reflection of Batumi’s rich cultural mosaic, historical layers, and architectural textures. From original heritage details to modern craftsmanship, the design strikes a seamless balance between past and present.
Whether it’s the bespoke furniture, atmospheric lighting, or sweeping views over century-old rooftops, each element is thoughtfully selected to immerse guests in a sense of place. At Hotel Indigo® Batumi Old Town, authenticity is the new luxury every stay is an experience shaped by history, local character, and soulful design.
Das Batumi Steps Hotel eignet sich gut für Familien und Paare, die Wert auf eine schicke Unterkunft und Strandnähe legen. Wer auf fleckenfreie Sauberkeit, perfektes Service und absolute Ruhe Wert legt, sollte die gemischten Gästeerfahrungen berücksichtigen. Für Aufenthalte mit Kindern und zum eigenen Kochen ist das Haus besonders praktisch. Preise liegen etwa zwischen 55€ und 105€ pro Nacht für ein Standardzimmer.
The room is clean and tidy with bright colors.
Parking is free but the parking lot is not big.
The staff is friendly. It is very close to the beach. You can walk to the pedestrian bridge when you go out.
Seamless switching between day and night sea view. It is very close to the music fountain.
Lovely hotel, right on the beach and in walking distance of all the sights of Batumi. Excellent amenities. Very relaxing and couldn’t be more helpful- offered my friend and I each a free upgrade. Would stay again!
Не соответствует 5* звезда, максимум тянет на 3*. Дружелюбный персонал, который делает всё наполовину. Ужасное обслуживание у бассейна, плохое обслуживание в номерах. Не меняли белье и халаты , тапочки в течение 11 дней. Уборщица делает замечание и хамит постояльцам в СПА. Подушки гигантские, спать не аозиожно. Выбора подушек нет. В ресторане отеля получили сильное отравление, скорее всего мясом. По ночам музыка в бассейне не отключается. Орёт, спать не возможно. Во время пребывания возник пожар, персонал отеля очень старался, однако было видно, что он не обучен действовать в чрезвычайных ситуациях, а руководство отеля даже не потрудились принести извинения перед постояльцами. Каждый день этот отель преподносил неприятные сюрпризы. Никому не советую ехать в этот отель.
43 reviews
7.5/10
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8.6/10
Very Good
AAnonymous UserFacilities: OK
Hygiene: Details need to be improved
Environment: Full marks, good surroundings, good location
Service: Sometimes good, sometimes bad, sometimes indifferent, sometimes very proactive, probably depends on their mood. Restaurant service is OK
AABMD US INCExcellent location within walking distance of everything, courteous and very helpful and patient staff. Tremendous service team especially at front desk and in the restaurant at breakfast who are indeed hardworking and made the 14 days spent there not only a great experience but presented a sumptuous breakfast buffet that few can equal from twenty types of bread and pastries to fresh honey still on the hive tray that you carve out yourself. I was impressed.
AAmy-YiYiAimee rarely disappoints, very satisfied, and the location is good. There are many restaurants just outside the door, and the Love Sculpture is a 10-minute walk away.
ККатерина24The hotel is located 40-50 minutes walk from the sights. The rooms are clean, bright, spacious. Cleaning, change of towels, every day! Breakfasts are quite varied, you will definitely find something to suit your taste. There is a fitness area, Finnish sauna, swimming pool, mini children's paddling pool. Minus the pool is poorly cleaned, in the corners at the bottom you can see garbage, a little, but it is there. The hammam works nominally, there is no steam injection, it's just like entering a warm room.
Price-quality ratio.
Ggstar61Das Batumi Steps Hotel eignet sich gut für Familien und Paare, die Wert auf eine schicke Unterkunft und Strandnähe legen. Wer auf fleckenfreie Sauberkeit, perfektes Service und absolute Ruhe Wert legt, sollte die gemischten Gästeerfahrungen berücksichtigen. Für Aufenthalte mit Kindern und zum eigenen Kochen ist das Haus besonders praktisch. Preise liegen etwa zwischen 55€ und 105€ pro Nacht für ein Standardzimmer.
EElenaOld, shabby hotel. For that kind of money, I think everything should be perfect. Baseboards taped to the floor in the hallway, minimal accessories in the bathroom, poor coffee set - they could have put a coffee machine in the rooms, for example, margarine instead of butter at breakfast! (how is that even possible), the outdoor pool is 100 meters from the hotel, and the indoor one was not working. Disappointed
GGuest UserIt's good value for money, it's close to the beach, the nearby park is good for walking, and there's a bus stop close to the hotel, so it's great for getting around the city center.
It was a shame that I couldn't use the swimming pool, but I was satisfied with the sauna facilities and the variety of breakfast options.
Ssophia5477It's close to the core scenic area, and the facilities are good. The room is small, with half of the space given over to the toilet and wardrobe. The double bed is small, almost two 70cm single beds put together. It might be a bit crowded if you bring a child who doesn't sleep alone.
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