W Rome

Hello, I had to wait almost 40 minutes for check-in because the staff informed me that there was an issue with the credit card system. I had already explained that I could leave my credit card as a guarantee and proceed with the check-in first, as I had traveled a long distance and was very tired. I usually stay at W Hotels around the world and have never experienced such a long check-in delay before. If the system is slow or experiencing issues, the hotel should have better arrangements in place. I also noticed that other guests arriving after me were experiencing the same problem. This message is meant as constructive feedback to help improve the service, not as a complaint, as I believe your team is likely already aware of what happened on site.

Clean rooms, comfy bed, and excellent amenities. Modern luxury meets Roman charm. Really enjoyed my stay.

A very good hotel in the historical city centre! Very clean, very friendly staff. Good breakfast, nice bar.

Excellent hotel. Felt welcoming at the point I stepped into the hotel. The reception staff was professional and we even had a small talk regarding my travel plans. The room itself was awesome, and needless to say, the amenities were perfect. Just a very minor issue, the lift wasn’t working at one point when I tried to tap the card, and another guest inside the lift experienced the same issue as well but we managed to sought help from the staff. The same problem happened again later on when I was checking out but managed to asked for help from the room service staff. It was a small problem, and everything else was great.

I was very happy with my stay at W. The staff were all service- minded! They really ensure my mum and I had a lovely stay. This would be my number one choice next time!

It's close to all the tourist attractions, and has a very good, tidy room and good cleaning service. I recommend the breakfast option here.