Overall, the stay was decent. The hotel has a convenient location, is clean, and the service response was quite prompt – I noticed a minor issue with the room's facilities upon check-in, but staff came to fix it quickly after I reported it. However, compared to similar hotels in the area, I feel the price is a bit high. It would be more highly recommended if it were a bit more affordable.
Hotels play a crucial role whenever I'm out for a trip. Firangipani Suites is by far one of the best stays that I've been to. Starting from the location to the rooms & services - everything is top notch. The food served to the guests is also super delicious. An extra shoutout to the behaviour and cooperation of the staffs.
Looking forward to my next stay at this property.
We checked -in the hotel on Saturday night .. there are 2 club that’s very noisy inside the Hotel premises … the music was very (extra) loud (no soundproof walls )although our room was on 4th floor still it was not helpful in anyway the music ended at 4.00 am (both on Saturday /Sunday) it was very bad experience staying at the property .
Journey time to hotel from airport about 20 min drive.
Hotel to cricket stadium journey time will be 15 to 20 min drive. It’s easy to get uber and ola service.
Hotel staff are friendly and welcoming.
Thank you
Dear Trip.com Team,
I recently completed my stay at Fairfield by Marriott Kolkata, booked through your platform. While the booking process and stay experience were satisfactory, I would like to highlight a concerning pricing discrepancy.
The rate quoted on Trip.com was approximately 40% higher than the price offered directly by the hotel for the same room category and stay dates. This difference is significant, and frankly unexpected, especially considering that I am a Diamond member with your platform.
As a valued member, I expect Trip.com to provide competitive or preferential rates, not higher than what the property itself offers. I request a review of this pricing inconsistency and an explanation of how such a large variation occurred.
I appreciate your attention to this matter and look forward to your response and a resolution that ensures better transparency and fairness in pricing for loyal customers.
Kind regards,
Ratish Agrawal
A flawless experience. Incredibly luxurious stay at a great price for a business traveler. Excellent English skills by everyone. Room serve was prompt, even though I didn't order until almost midnight. Nawab, the *** helping with cars, was a truly phenomenal help. He called my ride and made sure my trip went smoothly, and got me and the car loaded up and on my way.
The facilities in the room are relatively complete and relatively new, and the overall stay experience is not bad.
The breakfast in the hotel is also very delicious.
Excellent services although felt that some mosquitoes were there. Otherwise it was a good stay. Breakfast was awesome and staff is super friendly and helpful. All together highly recommended to stay.
Kolkata hotels are expensive, comparable to Mumbai prices. The hotel is not very hygienic, no breakfast is set, and the location is 11 kilometers from the airport. It is more formal to pay for Kolkata to the small kiosk in the middle of the road outside.
Amazing
49 reviews
9.6/10
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MMEHFOOZ ALIExcellent services although felt that some mosquitoes were there. Otherwise it was a good stay. Breakfast was awesome and staff is super friendly and helpful. All together highly recommended to stay.
GGuest UserHotel was clean and beautiful. Staff was friendly and helpful. Ms. Kusum was very kind and professional and even changed the room according to our need. Breakfast was with good spread as usual for JW standards. Only setback, too many guests. Crowded during breakfast and lobbies were filled with people due to weddings and events. Otherwise service, amenities and pool areas were all lovely. Satisfied, No regrets
GGuest UserEverything was perfect; except the dinner buffet. We will come to that later. I quote four memorable experiences.
1. The reception staff was well-trained and professional and any problems such as a billing confusion was resolved effortlessly, and more, the manager suggested me to relax in my room while they sort out the issue; no need to stand at the reception. What a nice gesture!
2. There was some drainage issue in one of the rooms (I had booked several rooms). A call to zero resolved the issue within 10 minutes. The service was ultra-fast for a hotel of this size.
3. They have shown a bold move by placing specially challenged (speech and hearing) individuals at public facing roles such as the butler, the restaurant waiter, etc. They are all well-trained and were able to communicate with my parents, my kid, and us effortlessly. Of course, none of us are trained in sign-language but somehow they managed it extremely well; hence this was a unique and amazing experience.
4. While we were checking in, there was some confusion with some of our guests who hadn't arrived yet. So, we decided to drop the bags and come back later for checkin. When the manager noticed that my elderly parents were in the car outside, they sent a couple of bottles of water to the car. Costs nothing but left a lasting impression! The dinner buffet was fine in general but the management could work on the menu and taste better, given the spotless nature of all of their other amenities and services. The breakfast buffet, however, had amazing taste. Moreover, in any other city, I would not have this complain but in Kolkata, the locals are typically foodies and the cheapest to the most expensive places in the city cannot compromise on taste. I would like to give the hotel a benefit of the doubt- I stayed during a (better: the) major North Indian festival. That might explain the main cooks on leave and backup options turned on, who tried their best but did not quite get it right.
GGuest UserElegant and luxurious hotel located in a beautifully renovated palace of royal family of Kolkata. Our room was very spacious, beautifully furnished with old, wooden furniture. The huge bathroom and all floors are made of marble. The hotel is located in multiple buildings of the palace complex. Delicious breakfast can be eaten outside in shaded patio or inside in air conditioned restaurant. Every evening there is a live show of folk dance performers. One of the best hotels I have ever stayed at.
RRatish AgrawalDear Trip.com Team,
I recently completed my stay at Fairfield by Marriott Kolkata, booked through your platform. While the booking process and stay experience were satisfactory, I would like to highlight a concerning pricing discrepancy.
The rate quoted on Trip.com was approximately 40% higher than the price offered directly by the hotel for the same room category and stay dates. This difference is significant, and frankly unexpected, especially considering that I am a Diamond member with your platform.
As a valued member, I expect Trip.com to provide competitive or preferential rates, not higher than what the property itself offers. I request a review of this pricing inconsistency and an explanation of how such a large variation occurred.
I appreciate your attention to this matter and look forward to your response and a resolution that ensures better transparency and fairness in pricing for loyal customers.
Kind regards,
Ratish Agrawal
DDulumoniHospitality was excellent. All the staff were very courteous, which is really commendable as now a days hotel staff are usually found to be inefficient.
GGuest UserWe booked a night here at the Holiday Inn Kolkata hotel. I have stayed in Holiday Inn chennai as well. However, the standards of cleanliness and amenities and the room, the bathroom fittings and floor were low and some areas felt unsanitized as well. The floor in the room also lacked cleanliness.
They also had a torn bedsheet on our bed which I asked them to remove and they very quickly and diligently changed it. However, I was disappointed since the finishing checks if the room is in good condition for the next guest needs improvement.
The walls lacked lustre. And we paid approximately 62 EUR. Maybe they need to check the standards of other Holiday Inns like in Chennai.
Food that we ordered was nice. 10/10 on that.
But somehow the brand that Holiday Inn is and that we experienced in Kolkata was a huge mismatch.
I hope they look into all this.
GGuest UserClean and very comfortable room. Excellent mattress & pillows. Best hotel for a transit stop. Late night receptionist - prosenjit & capable efficient kishan made the entire process flawless. Jayasree - receptionist in the afternoon was very personable too. Special mention to the kitchen team for arranging a packed breakfast since i was checking out before the restaurant could open for breakfast. I'm coming back to this hotel incase of a similar travel situation for sure! well done, ra vista hotel & staff
PPANCHALMy stay at DNG The Grand Hotel in Kanpur was nothing short of exceptional. Whether you’re in the city for business or leisure, this hotel offers the perfect blend of comfort, elegance, and top-tier hospitality that truly makes you feel at home — but with luxury.
From the moment I arrived, the check-in process was smooth and welcoming. The staff was incredibly polite, professional, and attentive throughout my stay. They were quick to respond to any request and always greeted with a warm smile, which made the experience even more pleasant.
The room was spacious, spotless, and beautifully designed. The decor was modern yet classy, with thoughtful touches that added a sense of sophistication. The bed was incredibly
YYOGESHJourney time to hotel from airport about 20 min drive.
Hotel to cricket stadium journey time will be 15 to 20 min drive. It’s easy to get uber and ola service.
Hotel staff are friendly and welcoming.
Thank you
How much is the average rate for hotels with Swimming Pools in West Bengal?
For hotels with Swimming Pools in West Bengal, the average price on weekdays is SEK 880, and the average price on weekends (Friday–Saturday) is SEK 913.
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