Picked this hotel because it’s a reliable brand and it didn’t disappoint. It was clean and we had everything we needed. The lads at reception tried to sneakily add some extra charges when I checked-in which was frustrating as I’d paid up front, so I’m glad I was concentrating!
Clean and very comfortable room. Excellent mattress & pillows. Best hotel for a transit stop. Late night receptionist - prosenjit & capable efficient kishan made the entire process flawless. Jayasree - receptionist in the afternoon was very personable too. Special mention to the kitchen team for arranging a packed breakfast since i was checking out before the restaurant could open for breakfast. I'm coming back to this hotel incase of a similar travel situation for sure! well done, ra vista hotel & staff
Excellent location and service, checkin was a breeze, even though we were early at 12:30 We ordered food in evening room service and same was of good quality and taste 👍 Will come definitely come back again.
I stayed at this hotel with my friends and booked a separate room for myself. The hotel kindly arranged a room for me on the sixth floor with an amazing view of the city of Kolkata.
The front desk staff were extremely helpful and polite, especially the gentleman with glasses at the check-in counter, who always fulfilled my requests and addressed any complaints promptly. They even allowed us a late check-out because our flight was delayed, which I truly appreciated.
My room was spacious, clean, and well-maintained. The amenities provided were of high quality. The housekeeping staff were polite and clearly took pride in their work.
The security staff at the main entrance were also very courteous and always ready to help — whether it was providing small change for delivery drivers or Uber payments. Special thanks to Raghunath, one of the security team, who helped us load over 60 kilograms of luggage into our Uber when we were heading to the airport.
Overall, my experience was exceptional. The kindness, professionalism, and attentiveness of the staff truly stood out. I would highly recommend this hotel to my friends and colleagues visiting Kolkata.
My stay at Hyatt Regency was great. I am a female solo traveler. Room is very spacious and clean. Breakfast is very delicious. Staffs are very helpful.
The facilities in the room are relatively complete and relatively new, and the overall stay experience is not bad.
The breakfast in the hotel is also very delicious.
Everything was perfect; except the dinner buffet. We will come to that later. I quote four memorable experiences.
1. The reception staff was well-trained and professional and any problems such as a billing confusion was resolved effortlessly, and more, the manager suggested me to relax in my room while they sort out the issue; no need to stand at the reception. What a nice gesture!
2. There was some drainage issue in one of the rooms (I had booked several rooms). A call to zero resolved the issue within 10 minutes. The service was ultra-fast for a hotel of this size.
3. They have shown a bold move by placing specially challenged (speech and hearing) individuals at public facing roles such as the butler, the restaurant waiter, etc. They are all well-trained and were able to communicate with my parents, my kid, and us effortlessly. Of course, none of us are trained in sign-language but somehow they managed it extremely well; hence this was a unique and amazing experience.
4. While we were checking in, there was some confusion with some of our guests who hadn't arrived yet. So, we decided to drop the bags and come back later for checkin. When the manager noticed that my elderly parents were in the car outside, they sent a couple of bottles of water to the car. Costs nothing but left a lasting impression! The dinner buffet was fine in general but the management could work on the menu and taste better, given the spotless nature of all of their other amenities and services. The breakfast buffet, however, had amazing taste. Moreover, in any other city, I would not have this complain but in Kolkata, the locals are typically foodies and the cheapest to the most expensive places in the city cannot compromise on taste. I would like to give the hotel a benefit of the doubt- I stayed during a (better: the) major North Indian festival. That might explain the main cooks on leave and backup options turned on, who tried their best but did not quite get it right.
As a touring musician, I have stayed at upscale hotels worldwide, and this might be my favorite ANYWHERE. VERY comfortable, quiet rooms. The facility is beautiful and welcoming inside and out with a sharp, modern design. I particularly enjoyed the rooftop pool/spa/gymnasium area -with the excellent view, this was a great place to start the morning! The restaurant and adjacent bar are very nice. Most importantly, every single person who works here, whether front desk staff, security, or ***agement, is OUTSTANDING. They take pride in their hotel and genuinely want you to enjoy your stay. The hotel is also in a beautiful neighborhood. I sincerely hope to come back!
The hotel is amazing , clean , staff is friendly, always there to help, thank you
Very Good
50 reviews
8.6/10
Price from
PLN 187
per night
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9.7/10
Amazing
Hotel was clean and beautiful. Staff was friendly and helpful. Ms. Kusum was very kind and professional and even changed the room according to our need. Breakfast was with good spread as usual for JW standards. Only setback, too many guests. Crowded during breakfast and lobbies were filled with people due to weddings and events. Otherwise service, amenities and pool areas were all lovely. Satisfied, No regrets
Everything was perfect; except the dinner buffet. We will come to that later. I quote four memorable experiences. 1. The reception staff was well-trained and professional and any problems such as a billing confusion was resolved effortlessly, and more, the manager suggested me to relax in my room while they sort out the issue; no need to stand at the reception. What a nice gesture! 2. There was some drainage issue in one of the rooms (I had booked several rooms). A call to zero resolved the issue within 10 minutes. The service was ultra-fast for a hotel of this size. 3. They have shown a bold move by placing specially challenged (speech and hearing) individuals at public facing roles such as the butler, the restaurant waiter, etc. They are all well-trained and were able to communicate with my parents, my kid, and us effortlessly. Of course, none of us are trained in sign-language but somehow they managed it extremely well; hence this was a unique and amazing experience. 4. While we were checking in, there was some confusion with some of our guests who hadn't arrived yet. So, we decided to drop the bags and come back later for checkin. When the manager noticed that my elderly parents were in the car outside, they sent a couple of bottles of water to the car. Costs nothing but left a lasting impression! The dinner buffet was fine in general but the management could work on the menu and taste better, given the spotless nature of all of their other amenities and services. The breakfast buffet, however, had amazing taste. Moreover, in any other city, I would not have this complain but in Kolkata, the locals are typically foodies and the cheapest to the most expensive places in the city cannot compromise on taste. I would like to give the hotel a benefit of the doubt- I stayed during a (better: the) major North Indian festival. That might explain the main cooks on leave and backup options turned on, who tried their best but did not quite get it right.
Elegant and luxurious hotel located in a beautifully renovated palace of royal family of Kolkata. Our room was very spacious, beautifully furnished with old, wooden furniture. The huge bathroom and all floors are made of marble. The hotel is located in multiple buildings of the palace complex. Delicious breakfast can be eaten outside in shaded patio or inside in air conditioned restaurant. Every evening there is a live show of folk dance performers. One of the best hotels I have ever stayed at.
I stayed at this hotel with my friends and booked a separate room for myself. The hotel kindly arranged a room for me on the sixth floor with an amazing view of the city of Kolkata. The front desk staff were extremely helpful and polite, especially the gentleman with glasses at the check-in counter, who always fulfilled my requests and addressed any complaints promptly. They even allowed us a late check-out because our flight was delayed, which I truly appreciated. My room was spacious, clean, and well-maintained. The amenities provided were of high quality. The housekeeping staff were polite and clearly took pride in their work. The security staff at the main entrance were also very courteous and always ready to help — whether it was providing small change for delivery drivers or Uber payments. Special thanks to Raghunath, one of the security team, who helped us load over 60 kilograms of luggage into our Uber when we were heading to the airport. Overall, my experience was exceptional. The kindness, professionalism, and attentiveness of the staff truly stood out. I would highly recommend this hotel to my friends and colleagues visiting Kolkata.
The hotel was very good, The room was also very good, i was a flight 5 hours later after check out, for this 5 hours I kept my bags and Staff at hotel storage and after movies and shopping i took it back from hotel.
This was one of our best stays in Kolkata. Hyatt Regency Kolkata is an excellent all purpose hotel with high end restaurants and five start guest services, fast Internet, clean rooms and bathrooms, fresh towels, clean water supply always and more. I highly recommend this five start hotel which has kept up to it's reputation for decades. It has a wide variety of food choices and sumptuous breakfast.
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