Hyatt Regency Kolkata

Hotel was clean, staff were friendly and polite, had dinner buffet and breakfast buffet, both delicious.

Front office staff had some issue with trip.com and they made me wait inspite of me s

This was one of our best stays in Kolkata. Hyatt Regency Kolkata is an excellent all purpose hotel with high end restaurants and five start guest services, fast Internet, clean rooms and bathrooms, fresh towels, clean water supply always and more. I highly recommend this five start hotel which has kept up to it's reputation for decades. It has a wide variety of food choices and sumptuous breakfast.

Travel with friends but they booked via another agent (***********) to pay at the property. They faced the problem at checking in as their bookings were cancelled and the hotel staff informed they tested the payment of credit card but declined so the hotel cancelled their rooms.  The hotel then offered a higher cost room telling this is the best they could do.  We argued this was not guest’s mistake (no evidence of card being declined) and they must handle the case more properly.  Finally my friends could get the rooms at the booked rates though we were quite disappointed with their first approach.   The room and the other service were good but I found the fly in my room.

Journey time to hotel from airport about 20 min drive. Hotel to cricket stadium journey time will be 15 to 20 min drive. It’s easy to get uber and ola service. Hotel staff are friendly and welcoming. Thank you

Have stayed here before Service is on point Special mention to Vivek who was wonderful

Clean room and facility really nice. Room service is so fast . Waterside cafe really nice

Very friendly staff and excellent food. Pleasantly surprised that there was a complimentary airport transfer.

Worst Experience From Stuffs