Pet Friendly Hotels in Hainan, China

The room facilities were decent, I quite liked them. It's very close to the airport and the outlets, which is convenient. However, there's not much to browse at the outlets. The service was terrible!!! I stayed here for the convenience of catching a flight. I was supposed to be able to check-in and check my luggage directly at the hotel. I even specifically asked about this when I checked in, but the staff couldn't give me clear information. They didn't tell me that you have to check in from the hotel three hours in advance!!!!! As a result, I couldn't check in at the hotel and still had to go to the airport. And the staff had absolutely no attitude about it, it was truly frustrating.

Excellent value for money, and the service was great! The pick-up service was top-notch! Plus, there's an oyster bar right downstairs!

Facilities: Great, better than I expected, it exceeded my expectations. Just a heads up, a few of the EV charging stations were out of order, they could use a fix. Cleanliness: Also great, thumbs up! Environment: It's right near the Space City, so you can watch rocket launches, and the surrounding beaches are fantastic. Service: Lisa provided excellent, attentive service. We'll definitely be back to stay here again.

My stay was initially quite pleasant. The front-line staff were consistently warm, attentive, and thoughtful throughout. When a small issue arose with our travel photos, the hotel promptly communicated and resolved it, which I appreciated. I thought I was going to have a wonderful experience, but it was completely ruined by one utterly unprofessional staff member, plummeting my satisfaction! While riding the shuttle bus, we politely asked the shuttle driver about the hotel's attractions and photo spots. The driver was halfway through explaining when another person nearby suddenly interjected and answered for him! Her attitude was extremely rude, cold, and dismissive. She was sarcastic the entire time, even accusing us of not speaking clearly. We were just asking basic, straightforward questions about attractions, and I truly don't understand how we could have possibly expressed ourselves more 'clearly'. When we politely asked about photo spots, she flat-out said there weren't any, and was incredibly impatient. Yet, later we saw clear signs for photo spots all over the hotel. We got zero useful information, only a belly full of frustration and anger! Afterward, the hotel told us this person was a 'secondary employee' and wasn't on duty, which is why she wasn't wearing an ID badge. I completely reject this flimsy explanation! Why was she wearing a uniform, riding a guest shuttle, and casually interjecting to address guests if she wasn't on duty? It's one thing to be unfamiliar with hotel operations and lack service awareness, but she didn't even have basic human decency. She seemed to be working with a chip on her shoulder, acting condescendingly, as if we, the guests, were accommodating her bad mood! In stark contrast, all the other shuttle drivers were kind, friendly, patient, and enthusiastic, creating an incredibly jarring difference! The hotel's reputation, carefully built by its front-line staff, was completely destroyed by this 'secondary employee' who showed no rules, no professionalism, and no respect. The hotel merely offered a casual explanation of her identity without any indication of intending to improve. Such tolerance for employee misconduct is truly disheartening. I will never recommend this hotel, nor will I ever stay here again!

Stayed two nights at the Hilton Hainan Ocean Flower Island. While the island itself felt a bit quiet, the hotel staff were incredibly welcoming and helpful. A special shout-out to Elaine, who, right from check-in, enthusiastically gave us an overview of the island and even gifted us complimentary breakfast for our child. She was also very proactive in leading us to the water park. Although we didn't have much time to play due to afternoon plans, our little one was absolutely thrilled! P.S. The sunset at Ocean Flower Island is beautiful.

Very satisfied! We landed at 9 PM and the hotel's shuttle bus got us there in 10 minutes. There were 3 adults and 1 child, and the two 135cm beds pushed together were perfectly fine. The lady at the front desk provided excellent service. For breakfast, we had local specialty noodles across the street. At 8:30 AM, the shuttle bus took us to Meilan High-Speed Rail Station for Lingshui. The best part? The price was fantastic!

What a pleasant surprise! I come to Sanya every year, sometimes even twice a year. I've watched Tianli Bay open, and this time, on a whim, I decided to switch to this hotel, and it felt like I'd discovered a new vacation paradise. Both the lobby and the rooms are very airy and bright; the lobby, in particular, looks stunning in the evening. The pool area is fantastic and caters to various needs, with sections suitable for both young children and older kids. Our butler, Qiu, was very responsive, and the front desk check-in was quick and seamless. 😇 I really have to praise the breakfast restaurant this time. The layout, lighting, and food quality at Tianli Bay's breakfast restaurant are on par with executive lounges at other hotels. The simple soup noodles, with their flavorful broth, crispy lettuce, and beef stewed with radish – you can taste the sweet crunch of the lettuce, the tender sweetness of the radish, and the soft chicken. It was incredibly delicious. All the fruit and vegetable juices are freshly squeezed and truly refreshing. They even offer oat bowls with such an innovative concept – it was so outstanding that I kept praising it while eating. I'd come back just for the breakfast alone! I noticed the hotel even raises its own Wenchang chickens and grows some lemongrass and cilantro, which really shows how much they prioritize the dining experience. The breakfast focuses on quality over quantity, which I appreciate. However, the housekeeping department absolutely needs to address waterproofing and mold prevention. Otherwise, it would be such a shame for a hotel in such a prime location. While the beach isn't exactly 'glassy' clear, it's more than sufficient for swimming, digging in the sand, collecting shells, and relaxing on the hotel's beach chairs, with staff keeping an eye on things. After all, many hotels don't even provide beach chairs…

The hotel's environment and service are excellent. The sea-view room offered a stunning sunrise! They even provided a complimentary 'goodnight soup' every evening, with a different one each night, which was a thoughtful touch. On the first day, we received a complimentary fruit platter! The hotel pool was large and clean, and the lifeguard was incredibly helpful – seeing I was struggling with my breathing technique, he proactively offered to teach me! I'll definitely choose to stay here again on my next visit!

While the hotel exterior didn’t quite match the photos on the booking platform, our actual stay was very pleasant. The highlight was the exceptional customer service. We had an issue with cigarette smoke drifting into our room, but the lady duty manager went above and beyond to move us to a room of our choosing. The location is excellent - surrounded by cafes, bakeries, and restaurants - and perfect for anyone wanting an authentic local experience. A heads-up for international travellers: breakfast is strictly Chinese cuisine with no Western options (coffee, tea, or bread). Would be good if hotel can improve smoke control, particularly in the elevators and lobby area. Overall, a recommended stay for service and convenience!

The environment is really nice, nestled in the mountains with incredibly fresh air. The villa was comfortable and spacious – perfect for two adults and one child. We opted for a twin room and just added a bed rail (the beds can't be combined, though!). The room had everything we needed and was quite comfortable overall. Breakfast was standard, nothing spectacular, and the front desk service was also just okay. For a small town, it's impressive to have a hotel of this caliber. It would be even better if the service staff were more enthusiastic and welcoming. Oh, and a heads-up about the room with the ping-pong and billiards tables: as soon as I opened the door, I was almost knocked out by a terrible musty smell! They'd be better off not even offering that facility. We were chased out as soon as we entered; it was impossible to stay, let alone play. The small animal area in the back also wasn't very well-maintained. I hope they improve their management and take things up a notch!