Pet Friendly Hotels in Hainan, China

The room was surprisingly good, and thoughtfully decorated with a 'Happy May Day' wool painting. I was touched by the playful spirit as soon as I entered the room. The soft furnishings were excellent and the space was large. The bed was soft, and I had a great sleeping experience. Highly recommended!

Glad I did my research, because Marriott is truly perfect for solo travelers or couples. I checked out the beaches and public areas of the neighboring hotels, and they were either too noisy or poorly maintained. Marriott's beach, however, is spotless, with plenty of sun loungers right next to the bar, so you can easily order drinks. I was also very satisfied with the room size! Here are two things I genuinely recommend: 1. So many free wellness classes! The quality was surprisingly high, and the instructors were serious about their teaching. Plus, they were all very gentle and sweet, making communication very comfortable. 2. The butler service is excellent. A special shout-out to Butler Bailu. The day before I arrived, she clearly explained all the dining, entertainment, and activities. She actively helped me book classes and guided me with directions. She was proactive but also had a great sense of boundaries, which was very friendly for an introvert like me! The ladies at the front desk were also lovely, and the cleaning staff would proactively greet me. I felt very comfortable throughout my stay.

Hotel has connecting family rooms available for booking. Hotel does not restrict smoking in non-smoking rooms. The rooms at level 8,9,10 had guests smoking in their rooms that affected ours via the aircon vents. Level 7 where laundry room is located, is also the same level for hotel members’ mahjong room = smoking rooms. 4 washer and 4 dryers + iron + board. Level 6 is the restaurant where breakfast is served. Typical Chinese cuisine breakfast. There is no gym room at this property. Location is alright though eatery is a distance away. Walking distance of 10mins to reach Waika International Hotel area where minimarts, fruits and restaurants can be found.

After our trip to Shimei Bay, we arrived at the hotel with my entire family, including young children and elderly parents, along with several large suitcases. We were understandably quite tired from the journey. Upon arrival, it was clear that the hotel had a significant shortage of staff both inside and outside the lobby – a stark contrast to Shimei Bay, where service personnel were readily available everywhere. Although there weren't many guests checking in at the time, and the scene wasn't particularly busy, given our large group and numerous bags, I had to proactively request a luggage cart to make things easier. For a resort hotel that prides itself on the guest experience, the initial service response would be much better if it were more proactive and if staffing levels were more adequate. Regarding the room, the promotional pictures I saw when booking showed a sea-facing view with a visible beach. However, the actual view from our room was quite different from what we expected. While we could see the sea in the distance, our primary view was of the hotel's pool area, and the beach wasn't visible at all. The visual impression didn't match the promotional images. During the Chinese New Year period, the hotel organized various activities, some free and some with a charge, which is understandable. However, it was quite surprising to find that even digging for sand crabs on the public beach area required an additional fee. Compared to the hotel we stayed at previously in Shimei Bay, the activity planning here was indeed a bit lackluster. On the bright side, the breakfast was excellent. There was a rich variety of options, especially the Pandan Tofu Pudding, Pandan Pancakes, and various Hainan noodles. These were not only distinctive but also delicious, adding a wonderful culinary delight to our mornings. What truly impressed us was the mature food scene around the hotel. From Coconut Chicken, Wenchang Chicken, Ding'an Jumping Beef (which can be hotpot or BBQ), Baoluo Noodles, Hainan Noodles, to all sorts of desserts and snacks – the choices were incredibly diverse. This added a lot of local flavor and memorable gastronomic experiences to our trip. The hotel's beach area itself was quite good. The sea breeze, sand quality, and the overall experience were very relaxing and comfortable.

My stay was initially quite pleasant. The front-line staff were consistently warm, attentive, and thoughtful throughout. When a small issue arose with our travel photos, the hotel promptly communicated and resolved it, which I appreciated. I thought I was going to have a wonderful experience, but it was completely ruined by one utterly unprofessional staff member, plummeting my satisfaction! While riding the shuttle bus, we politely asked the shuttle driver about the hotel's attractions and photo spots. The driver was halfway through explaining when another person nearby suddenly interjected and answered for him! Her attitude was extremely rude, cold, and dismissive. She was sarcastic the entire time, even accusing us of not speaking clearly. We were just asking basic, straightforward questions about attractions, and I truly don't understand how we could have possibly expressed ourselves more 'clearly'. When we politely asked about photo spots, she flat-out said there weren't any, and was incredibly impatient. Yet, later we saw clear signs for photo spots all over the hotel. We got zero useful information, only a belly full of frustration and anger! Afterward, the hotel told us this person was a 'secondary employee' and wasn't on duty, which is why she wasn't wearing an ID badge. I completely reject this flimsy explanation! Why was she wearing a uniform, riding a guest shuttle, and casually interjecting to address guests if she wasn't on duty? It's one thing to be unfamiliar with hotel operations and lack service awareness, but she didn't even have basic human decency. She seemed to be working with a chip on her shoulder, acting condescendingly, as if we, the guests, were accommodating her bad mood! In stark contrast, all the other shuttle drivers were kind, friendly, patient, and enthusiastic, creating an incredibly jarring difference! The hotel's reputation, carefully built by its front-line staff, was completely destroyed by this 'secondary employee' who showed no rules, no professionalism, and no respect. The hotel merely offered a casual explanation of her identity without any indication of intending to improve. Such tolerance for employee misconduct is truly disheartening. I will never recommend this hotel, nor will I ever stay here again!

While the hotel exterior didn’t quite match the photos on the booking platform, our actual stay was very pleasant. The highlight was the exceptional customer service. We had an issue with cigarette smoke drifting into our room, but the lady duty manager went above and beyond to move us to a room of our choosing. The location is excellent - surrounded by cafes, bakeries, and restaurants - and perfect for anyone wanting an authentic local experience. A heads-up for international travellers: breakfast is strictly Chinese cuisine with no Western options (coffee, tea, or bread). Would be good if hotel can improve smoke control, particularly in the elevators and lobby area. Overall, a recommended stay for service and convenience!

I just can't help but rave about the Grand Hyatt Sanya Haitang Bay! First off, the ambiance – you feel the grandeur the moment you step in. Both the lounge and the gardens exude a high-end feel; every shot you take looks like it belongs in a magazine. The design is incredibly thoughtful, for instance, the bedside switches are conveniently placed, and the lighting is smartly sectioned so you're not blinded if you get up at night. My absolute favorite part was the large balcony. Lying on the long sofa out there, enjoying the sea breeze with some tea and fruit – it was just bliss! The suite itself was spacious and beautiful, with clearly defined living and sleeping areas, making it feel incredibly open and bright. The bathtub and hot water were perfect; a hot bath and a show at night just melted away all the day's fatigue. The bedding was super comfortable – soft yet supportive – I just hit the pillow and slept soundly until morning. The AC temperature was just right, making for a very pleasant stay. An unexpected bonus was having a kitchen, which made it easy to whip up a simple seafood meal. And I have to praise the pool – the water was so clear you could see the tiles at the bottom. Staff were constantly maintaining it every day, so swimming felt completely safe. The breakfast was abundant and incredibly delicious, especially the noodles, which were thin and crispy – so good. Oh, and for parents with furry friends, listen up! The hotel has a dedicated, large, and clean grassy area for pets to play. It’s incredibly thoughtful! All in all, this experience was absolutely worth it. I'll definitely be staying here again next time I'm in Sanya!

剛從萬寧日月灣這家寶藏民宿回來，每一幕都像在度假大片裏！推窗就是層疊稻田與遠山，房間的大浴缸正對着椰林，泡湯時的視野直接拉滿。下午茶在稻田邊的露台享用，微風伴着稻香，連飲品都自帶氛圍感。泳池直面山野，喝着冰美式看雲捲雲舒，愜意到不想走。侘寂風的房間細節超用心，茅草屋頂和木質軟裝質感在線。服務貼心不打擾，體驗感直接封神，是來海南必刷的治癒系野奢民宿！我願稱為稻田椰林裏的避世天堂！！！

I was thoroughly impressed by the service at this hotel! From helping with luggage to check-in, everyone greeted us with a smile. I was traveling with my child, and the front desk immediately provided a toiletries kit, which my child loved. Our butler, Nita, was incredibly helpful, answering all our questions and even assisting with booking a travel photoshoot. In the evening, she prepared a bedtime dessert for my child – the papaya and white fungus soup was delicious! Before we checked out, Nita also arranged a late check-out for us, telling us not to rush, which was incredibly thoughtful. I definitely have to commend the hotel's service! 👍🏻

Apologies for the late review, but we visited during the ***** New Year. The location is absolutely fantastic, right by Dadonghai beach. The butler service was great too; they upgraded our room to an unbeatable sea view, definitely a 100/100! Our 8-year-old had so much to do, and the water temperature was pleasant. Breakfast was decent, and the best part was that it ran until around 1 PM, perfect for late risers! Dinner was also good, and the New Year's atmosphere was very strong. We'll definitely be back! I've uploaded many photos for families traveling with children as a reference.