Pet Friendly Hotels in Hainan, China

The room facilities were decent, I quite liked them. It's very close to the airport and the outlets, which is convenient. However, there's not much to browse at the outlets. The service was terrible!!! I stayed here for the convenience of catching a flight. I was supposed to be able to check-in and check my luggage directly at the hotel. I even specifically asked about this when I checked in, but the staff couldn't give me clear information. They didn't tell me that you have to check in from the hotel three hours in advance!!!!! As a result, I couldn't check in at the hotel and still had to go to the airport. And the staff had absolutely no attitude about it, it was truly frustrating.

Everything from check-in to check-out was seamless. The front desk staff was quick, the room was quiet and clean, and the ambiance was elegant. The toiletries were high quality, and the service was attentive. Our butler, Huanhuan, was incredibly warm and thoughtful, always ready to help with any questions or requests we had, handling everything patiently. You could feel the care they put in right from the moment you walked through the door – the experience was fantastic! The breakfast selection was plentiful and absolutely delicious. I genuinely recommend this place!

Hotel has connecting family rooms available for booking. Hotel does not restrict smoking in non-smoking rooms. The rooms at level 8,9,10 had guests smoking in their rooms that affected ours via the aircon vents. Level 7 where laundry room is located, is also the same level for hotel members’ mahjong room = smoking rooms. 4 washer and 4 dryers + iron + board. Level 6 is the restaurant where breakfast is served. Typical Chinese cuisine breakfast. There is no gym room at this property. Location is alright though eatery is a distance away. Walking distance of 10mins to reach Waika International Hotel area where minimarts, fruits and restaurants can be found.

Facilities: Great, better than I expected, it exceeded my expectations. Just a heads up, a few of the EV charging stations were out of order, they could use a fix. Cleanliness: Also great, thumbs up! Environment: It's right near the Space City, so you can watch rocket launches, and the surrounding beaches are fantastic. Service: Lisa provided excellent, attentive service. We'll definitely be back to stay here again.

My stay was initially quite pleasant. The front-line staff were consistently warm, attentive, and thoughtful throughout. When a small issue arose with our travel photos, the hotel promptly communicated and resolved it, which I appreciated. I thought I was going to have a wonderful experience, but it was completely ruined by one utterly unprofessional staff member, plummeting my satisfaction! While riding the shuttle bus, we politely asked the shuttle driver about the hotel's attractions and photo spots. The driver was halfway through explaining when another person nearby suddenly interjected and answered for him! Her attitude was extremely rude, cold, and dismissive. She was sarcastic the entire time, even accusing us of not speaking clearly. We were just asking basic, straightforward questions about attractions, and I truly don't understand how we could have possibly expressed ourselves more 'clearly'. When we politely asked about photo spots, she flat-out said there weren't any, and was incredibly impatient. Yet, later we saw clear signs for photo spots all over the hotel. We got zero useful information, only a belly full of frustration and anger! Afterward, the hotel told us this person was a 'secondary employee' and wasn't on duty, which is why she wasn't wearing an ID badge. I completely reject this flimsy explanation! Why was she wearing a uniform, riding a guest shuttle, and casually interjecting to address guests if she wasn't on duty? It's one thing to be unfamiliar with hotel operations and lack service awareness, but she didn't even have basic human decency. She seemed to be working with a chip on her shoulder, acting condescendingly, as if we, the guests, were accommodating her bad mood! In stark contrast, all the other shuttle drivers were kind, friendly, patient, and enthusiastic, creating an incredibly jarring difference! The hotel's reputation, carefully built by its front-line staff, was completely destroyed by this 'secondary employee' who showed no rules, no professionalism, and no respect. The hotel merely offered a casual explanation of her identity without any indication of intending to improve. Such tolerance for employee misconduct is truly disheartening. I will never recommend this hotel, nor will I ever stay here again!

While the hotel exterior didn’t quite match the photos on the booking platform, our actual stay was very pleasant. The highlight was the exceptional customer service. We had an issue with cigarette smoke drifting into our room, but the lady duty manager went above and beyond to move us to a room of our choosing. The location is excellent - surrounded by cafes, bakeries, and restaurants - and perfect for anyone wanting an authentic local experience. A heads-up for international travellers: breakfast is strictly Chinese cuisine with no Western options (coffee, tea, or bread). Would be good if hotel can improve smoke control, particularly in the elevators and lobby area. Overall, a recommended stay for service and convenience!

What a pleasant surprise! I come to Sanya every year, sometimes even twice a year. I've watched Tianli Bay open, and this time, on a whim, I decided to switch to this hotel, and it felt like I'd discovered a new vacation paradise. Both the lobby and the rooms are very airy and bright; the lobby, in particular, looks stunning in the evening. The pool area is fantastic and caters to various needs, with sections suitable for both young children and older kids. Our butler, Qiu, was very responsive, and the front desk check-in was quick and seamless. 😇 I really have to praise the breakfast restaurant this time. The layout, lighting, and food quality at Tianli Bay's breakfast restaurant are on par with executive lounges at other hotels. The simple soup noodles, with their flavorful broth, crispy lettuce, and beef stewed with radish – you can taste the sweet crunch of the lettuce, the tender sweetness of the radish, and the soft chicken. It was incredibly delicious. All the fruit and vegetable juices are freshly squeezed and truly refreshing. They even offer oat bowls with such an innovative concept – it was so outstanding that I kept praising it while eating. I'd come back just for the breakfast alone! I noticed the hotel even raises its own Wenchang chickens and grows some lemongrass and cilantro, which really shows how much they prioritize the dining experience. The breakfast focuses on quality over quantity, which I appreciate. However, the housekeeping department absolutely needs to address waterproofing and mold prevention. Otherwise, it would be such a shame for a hotel in such a prime location. While the beach isn't exactly 'glassy' clear, it's more than sufficient for swimming, digging in the sand, collecting shells, and relaxing on the hotel's beach chairs, with staff keeping an eye on things. After all, many hotels don't even provide beach chairs…

I was thoroughly impressed by the service at this hotel! From helping with luggage to check-in, everyone greeted us with a smile. I was traveling with my child, and the front desk immediately provided a toiletries kit, which my child loved. Our butler, Nita, was incredibly helpful, answering all our questions and even assisting with booking a travel photoshoot. In the evening, she prepared a bedtime dessert for my child – the papaya and white fungus soup was delicious! Before we checked out, Nita also arranged a late check-out for us, telling us not to rush, which was incredibly thoughtful. I definitely have to commend the hotel's service! 👍🏻

✨ **Unbeatable Oceanfront Views – Wake Up to the Sea!** The ocean-view balcony in our room was absolutely stunning! The moment you opened the door, you were greeted by the entire expanse of the azure Dadonghai. The distant mountains, the nearby beach, and the swimming pool were all visible. We spent the day watching the sparkling sea and the evenings chasing orange sunsets. Every photo we took felt like a postcard! The room's decor was also incredibly thoughtful – the hotel folded towels into adorable little elephants and sprinkled rose petals, adding a delightful touch. The bedding was soft and comfortable, and falling asleep to the sound of the waves was incredibly therapeutic! **Super Family-Friendly – Effortless Fun for Kids, Relaxing for Parents!** The family facilities were fantastic. The dedicated children's art studio was a wonderful surprise – the walls were covered with kids' creative artworks, and there were all sorts of craft materials and plaster painting available. Our child was instantly captivated and happily created for an entire afternoon, finally giving this mom a much-needed break! The hotel's IP mascots also came out to interact and take photos with the kids, who were thrilled throughout! The lawn in the complex was also superb, with sculptures of giraffes and flamingos, as well as lounge chairs and sunshades. Taking the kids out on the lawn to enjoy the breeze and sunshine was so relaxing and comfortable. 🏋️ **Comprehensive Amenities – Adults Can Enjoy a Relaxing Getaway Too!** No need to worry about getting bored at the hotel! The gym had a full range of equipment and was clean and bright, so you could keep up with your fitness routine even on vacation. The view from the buffet restaurant's scenic terrace was incredible – we enjoyed the sea breeze while overlooking the city and the ocean. In the evening, it was perfect for a stroll and a drink, romantic and pleasant. 👩💼 **Impeccable Service – A Truly Elevated Experience!** From check-in to check-out, we received thoughtful care every step of the way. The front desk staff were efficient and welcoming during check-in, and housekeeping was prompt and thorough daily. They even decorated the room differently for holidays, showcasing their attention to detail. The hotel's dining options were also diverse, with everything from seafood buffets to specialty restaurants, catering to different tastes. You don't even have to leave the hotel to enjoy authentic local cuisine. This hotel is perfect for both couples and families with children. You can relax by the sea and keep the kids entertained effortlessly. The amenities, service, and views are all top-notch. It's definitely on my must-stay list for Sanya! I sincerely recommend it to anyone visiting Sanya – you'll fall in love after one stay.