The guest house located at old town, 20 mins to train station. The guest does not provide kettle, cup & tea in the room but they do have self service kitchen. The owner is easy to communicate. He has provide us a map. Most of attractions are walkable. Registan Square is abt 1km away. Art Cafe & Cafe Bobur are worth to visit.
The location is just okay. It's about 2-3km by taxi to the main attractions, but the main road outside the hotel is very congested, making it time-consuming to get a ride. The hotel facilities are good, and the decor is very new. In the morning, you can see the distant snow-capped mountains from your room. I really love the bed here; it's soft, cozy, and the largest among the three hotels I stayed at during this trip. The front desk service varies quite a bit. When I checked in, there were two male staff members who were rather indifferent. At the time, there was a Chinese tour group in the lobby, and it seemed someone was injured and needed assistance from the front desk, but they were quite unhelpful. However, the young lady I encountered when checking out was fantastic – very friendly and professional. Her name is Sevinch, and I hope everyone staying here gets to meet this kind front desk staff member.
I’m sorry I really wanted to give you guys a good rating. The hosts are very friendly and nice, location is good BUT.
1. You advertise yourself as Free WiFi zone in your signage but your WiFi doesn’t work. You said you will fix it but you didn’t.
2. Because of this I used up all my data and at 4am in the morning I had to go to the lobby to get an emergency eSIM.
3. The shower is ridiculously tiny and the angle is so high only a person who is 1.8m or higher can shower properly. The hot water is so sensitive it is either cold or scalding hot.
4. In the morning there was a dripping sound on top of my room that woke me up. It sounded like someone knocking from 4am for 3 hours straight.
5. My room did not have toilet tissues and I had to request for it.
It’s a great location and the lobby looks nice. But it’s the whole experience people need for a good stay. It will take a lot of work and investment but this hotel can be a great hotel if the owners are willing to properly fix it up. Not just cosmetically. Good luck
The Wellness Park Hotel Bactria provides a truly elegant and modern retreat in Samarkand. It is highly praised for its immaculately clean, spacious rooms and the exceptional, professional service delivered by the staff. Featuring excellent wellness facilities and a serene location near the new Eternal City, it is the top choice for travelers seeking sophistication, comfort, and tranquility.
We are so happy and satisfied with this hotel until the day we checked out. We were accused of taking the laundry bag which is worth 300k Uzbek SUM. I went up with 2 staff and it turned out it was in the drawer all the time (the funny thing is I never even touched it.) I don’t blame these 2 staff as I know it is their responsibility to make sure nothing was missing/stolen (though next time it would be appreciated if they can check it more thoroughly.)
What truly pissed me off is the attitude from another female staff at the reception named Zarifa. From the moment we checked out, she just looked grumpy and when my friend said “we never used it”, she reacted with “I am sure you did” in a very rude way! Even later on, it turned out to be in the drawer in the room, she was not even apologetic (the other 2 staff at least said “sorry for the mistake.”
This is one of the 2 five star hotels in Samarkand and I just hope what we paid at this hotel is equivalent to the amount of respect you show to your customers. The hotel really NEEDS to put more training in your staff’s service.
By the way, we had a really nice chat with another staff named “Firdav” at the first floor bar (if I remember his name correctly, he is tall and bit skinny). He had worked in Hilton for 2 years and the professionalism and politeness he demonstrated is just another level. PLEASE LEARN FROM HIM THAT HOW A STAFF AT 5 STAR HOTEL SHOULD BEHAVE AND TREAT THEIR GUESTS!!
I really loved this hotel! Firstly, all the main attractions are nearby. Secondly, the rooms are clean and have everything you need. Thirdly, the breakfast is delicious and varied. And last but certainly not least, the hotel owner and all the staff are incredibly friendly and attentive. Yet, their service is very discreet and never intrusive. All in all, we were very satisfied and left in a great mood! Thank you!!! If we ever go to Samarkand again, we'll definitely stay at this hotel!
I was traveling alone. I arrived from Bukhara by overnight train using Yndex Go. The building was at the end of a dark street. Even though it was late at night, around 7:30 pm, I was touched by the welcoming atmosphere.
They asked what time I wanted breakfast, so I requested 8 am.
It took courage to go out at that time, but I walked to Registan Square.
I could see the blue mosque building against the sky and headed towards it.
The breathtaking full view of the illuminated mosque was beautiful.
The walk back to the hotel was a bit dark, but not a problem.
It's a good location for visiting several mausoleums on foot early every morning.
When I ate in the courtyard, small children came out, which was adorable.
The mother and grandfather couldn't speak the language, but they were very kind.
A clean, beautiful hotel. The location is fine, quiet despite being next to a small mosque. I had a room on the -1st floor, facing the courtyard. The WiFi worked well, the TV had Russian channels, and the room had bottled water, a kettle, and green tea. There's also air conditioning.
The Registan, Bibi-Khanum Mosque, and Siab Bazaar are a leisurely 10-minute walk away.
The staff was friendly and helped me order a taxi.
Breakfast was served on the upstairs terrace. The view must have been beautiful, but I had an early morning train and asked for a lunchbox. They packed a fairly filling breakfast with a sandwich, yogurt, fruit, and water.
First, room cleanliness: Generally okay, but the details were lacking. There was dust (visible dust flew up when opening and closing the cabinet doors), four or five short hairs on the bed, and two hairs and dust on the nightstand 😥 I considered changing rooms but was too tired to bother. Facilities: Both shower heads were difficult to use, and the drainage was also an issue. After I reported it to the front desk on the first morning, they said they would fix it, but it was still the same when I showered on the second night 😓 Breakfast: Mediocre. The selection was so limited that I thought some areas hadn't even opened yet 😢
We stayed at this hotel for a few days as a couple and had a pleasant experience. The hotel is new, modern, and comfortable. Although it’s located a bit outside the city center (around 15 minutes by taxi, costing about 30,000 UZS), the area around it is quite charming – a newly developed park zone with music fountains, restaurants, photo spots, a water park, and canals. The staff were always friendly and helpful, and the breakfast was varied and enjoyable. Overall, a nice and comfortable place to stay.
Great
185 reviews
9.1/10
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9.2/10
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GGuest UserWe are so happy and satisfied with this hotel until the day we checked out. We were accused of taking the laundry bag which is worth 300k Uzbek SUM. I went up with 2 staff and it turned out it was in the drawer all the time (the funny thing is I never even touched it.) I don’t blame these 2 staff as I know it is their responsibility to make sure nothing was missing/stolen (though next time it would be appreciated if they can check it more thoroughly.)
What truly pissed me off is the attitude from another female staff at the reception named Zarifa. From the moment we checked out, she just looked grumpy and when my friend said “we never used it”, she reacted with “I am sure you did” in a very rude way! Even later on, it turned out to be in the drawer in the room, she was not even apologetic (the other 2 staff at least said “sorry for the mistake.”
This is one of the 2 five star hotels in Samarkand and I just hope what we paid at this hotel is equivalent to the amount of respect you show to your customers. The hotel really NEEDS to put more training in your staff’s service.
By the way, we had a really nice chat with another staff named “Firdav” at the first floor bar (if I remember his name correctly, he is tall and bit skinny). He had worked in Hilton for 2 years and the professionalism and politeness he demonstrated is just another level. PLEASE LEARN FROM HIM THAT HOW A STAFF AT 5 STAR HOTEL SHOULD BEHAVE AND TREAT THEIR GUESTS!!
SSarah H.We had to extend our stay and decided to stay at the same hotel for practical reasons. The room is clean and convenient, they provide water bottles and Ahmed tea which is the best.
The only thing missing is a bidet in the bathroom. Breakfast was ok. The location is central, a few minute walk from everything you need to see in Samarkand. And a 15-minute drive from the train station. The man working at the reception on the last night was not as pleasant as the first two as he stopped us on our way to the room for the taxes we had to pay because we extended our stay. He could’ve done it differently and asked us while we checked out or simply told us to come pay when we have a chance to do so, which is usually what is done in other hotels. But instead I had to go back and forth several times to try and pay him by cardbecause he could not figure out how to make the card terminal work. I was so tired and just wanted to use the bathroom and go to sleep and he would ask me to wait an hour for his manager to come, and then lecture me about how things are done in hotels worldwide, as if I did not know, having stayed in hundreds of hotels myself… anyway, I figured he was just new and a bit awkward but there was no need for the condescending tone or to imply that we were going to leave without paying the taxes…
NNorehanThe hotel is in a very strategic location, close to Registan Square, historical sites, and Siyob Bazaar, all within walking distance. We stayed for 4 nights. The first night, we had a spacious room with good amenities, but the air conditioner was old and hot. We requested to move to a room downstairs; the room was smaller and lacked amenities like a kettle, and drinking water was not provided, but the air conditioner worked well. Breakfast had limited options and was minimal. The staff, made up of family members, were very helpful. This hotel can be considered as one of the options. It is recommended that the management upgrade the breakfast and provide some essential facilities for tourists.
GGuest UserVery satisfied, the service was very attentive. The location is within walking distance of the square, about 1.6 kilometers. There's a very good barbecue restaurant nearby. The staff speaks English, and the prices are very reasonable. The hotel entrance is very small, and I circled the building using the navigation system but couldn't find the entrance. Hahahaha, actually, the entrance is right on the road.
HHidayatsan97815 minutes walk to Registan Square. The guest house is in the middle of residential housing/residential complex, just a few tens of meters to the highway. The place is quiet and comfortable like grandma's house
EedyzI’m sorry I really wanted to give you guys a good rating. The hosts are very friendly and nice, location is good BUT.
1. You advertise yourself as Free WiFi zone in your signage but your WiFi doesn’t work. You said you will fix it but you didn’t.
2. Because of this I used up all my data and at 4am in the morning I had to go to the lobby to get an emergency eSIM.
3. The shower is ridiculously tiny and the angle is so high only a person who is 1.8m or higher can shower properly. The hot water is so sensitive it is either cold or scalding hot.
4. In the morning there was a dripping sound on top of my room that woke me up. It sounded like someone knocking from 4am for 3 hours straight.
5. My room did not have toilet tissues and I had to request for it.
It’s a great location and the lobby looks nice. But it’s the whole experience people need for a good stay. It will take a lot of work and investment but this hotel can be a great hotel if the owners are willing to properly fix it up. Not just cosmetically. Good luck
GGuest UserIt's a nice hotel, new, and everything is as it should be. It smells great, and the service is excellent. There's a shop nearby. It's located in an industrial area near the Moscow Ring Road, so before booking because of the airport, check to see if it's the right airport.
Overall, it's a decent hotel.
CCatchthefartThe location is just okay. It's about 2-3km by taxi to the main attractions, but the main road outside the hotel is very congested, making it time-consuming to get a ride. The hotel facilities are good, and the decor is very new. In the morning, you can see the distant snow-capped mountains from your room. I really love the bed here; it's soft, cozy, and the largest among the three hotels I stayed at during this trip. The front desk service varies quite a bit. When I checked in, there were two male staff members who were rather indifferent. At the time, there was a Chinese tour group in the lobby, and it seemed someone was injured and needed assistance from the front desk, but they were quite unhelpful. However, the young lady I encountered when checking out was fantastic – very friendly and professional. Her name is Sevinch, and I hope everyone staying here gets to meet this kind front desk staff member.
MMladenowskiWe were very satisfied with our stay at this hotel. Although it’s rated 4 stars, it offers amenities and service comparable to some 5-star hotels. Our room was spacious, featuring a balcony, a spotless bathroom, and four complimentary bottles of water although we are a couple. The reception staff were friendly and helpful, arranging our private visit to the SPA and swimming pool, which we thoroughly enjoyed. Breakfast was delicious, with a wider and better selection than some nearby 5-star hotels.
The only downsides were the location of the rooms, which are separate from the main building, the absence of an elevator, and open-air corridors connecting the rooms to the dining and SPA areas. This can be uncomfortable during colder months like February, so dressing warmly is advisable.
This hotel is definitely THE BEST DEAL you can find in the area and it's just 10 minutes walk from the main attraction in Samarkand.
LLuoleibinA good choice, but the hotel didn't remind me to check in 2 hours early and I had to pay $40! **** didn't say a word, ”Wait a minute, now it's double the price.” Just take the money and stop talking. Speechless 😓, the breakfast is really great, I have to say more about the good stuff.
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