Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Very Good
67 reviews
8.7/10
1 night
From US$158
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8,1/10
Very Good
GGuest UserGood location at the beginning of Waikiki- close enough to everything without being in the midst of touristy chaos. Amenities decent- nothing too fancy but all the basic amenities covered. (Pool✅, gym✅, sauna✅- steam room was out of order) missing a jacuzzi & would have liked extended pool hours- but really enjoyed our time there- free excellent first come, first served- cabana options ,and complimentary ice cakes. Staff was friendly & helpful- despite an initial awkward check in experience. Breakfast buffet-(Cafe 410) good choices, attentive staff. Recommend going early to beat the loud & large crowds.
Elevators were like a roller coaster ride and zipped us up to our room and down to lobby in a flash. The water bottle check in gift was a nice and appreciated touch. (Just wished that ice machines were on every floor)
Signature Steak House- pricey but worth every dollar!! Very elegant/classy atmosphere - though kind of looser on the dress code than expected. Steak melts in your mouth- light, flavorful- perfect! Best.Damned.Steak.Ever!! Really set the bar and forever ruined all other steaks in comparison!!!
Overall , very nice Kamaaina couple staycation.
Only complaint would be the horrible mattresses!! (So uncomfortable that we had a hard time sleeping and woke daily with sore backs- and that there wasn’t free Kamaaina parking.
LLeyla Cuellar ChavezEl Royal Lahaina es un hotel ubicado en un entorno ideal para parejas. Dispone de muchas actividades como clases de hula que vale la pena aprovechar o conciertos en un entorno relajado y romántico a la luz de la luna. En las noches es ideal tumbarse delante de la playa a observar las estrellas. Nos ha gustado mucho hospedarnos aquí. Mahalo!
MManaSuisseExcept for the location near the airport I wouldn't recommend this hôtel. It's dirty and noisy. And when the breakfast is included in the price of room, you get coupon for the restaurant. The choice of food for breakfast is very small. And it's either coffee (a very very bad one) or water (a very very small bottle). And then you are allowed to eat in the restaurant and you have to take away and eat in your room as there is no other places to eat. This breakfast is a joke :(
SSevost13We stayed at this hotel from October 29 to November 4. Overall, the staff was polite and the room was cleaned daily with fresh towels provided — which we appreciated. However, several issues significantly affected our experience.
First, the accessible bathroom we specifically booked did not match the photos. There was no handheld shower head, which was important for us. Second, the mirror in the hallway was noticeably dirty upon arrival, with visible streaks from a wet cloth — quite unpleasant for a hotel of this level.
I also reported that the faucet in the sink splashed water everywhere, soaking the countertop and the floor. I was told the issue would be checked, but nothing was fixed throughout our stay. The two-faucet system used to regulate water in the bathroom was also very inconvenient, and we consistently had problems with unstable hot water pressure.
A separate major issue was the parking. I prepaid and reserved parking for 5 days, but on the second evening all the spots were already taken, and I was simply instructed to park in a different building nearby. This was extremely inconvenient — having to carry things from the 3rd floor of another parking structure and waste additional time. It turned out that even if you pay in advance, your parking spot is not guaranteed — anyone from outside can take it. So you pay, but end up without the service you were promised.
Overall, the staff tried to provide good service, but the organizational issues, maintenance problems, and poorly managed parking system seriously reduced our comfort. Unfortunately, after this experience, I cannot recommend this hotel.
GGuest UserThis is the largest Hilton resort in the world, with many pools but no swimmable beach. The hotel has dolphins and turtles. I recommend staying in MAKAI for a better environment and more convenient access. However, the hotel is quite suburban, so you'll need to rent a car to get to the city center. There's a $5 one-way shuttle bus available within the hotel.
GGuest UserIt was good had a great time but if booking through a 3rd party site be prepared to pay way more fees that were never shown to you. They did rectify the situation but nonetheless it is still the principle of the matter and I would probably refrain from booking here again.
MMf_808We travel 3-5 times a year from Maui, and love staying at the Best Western Plaza Hotel. The staff is great, my daughter loves the pool, and we love waking up and going down to get breakfast every morning.
GGuest UserThe hotel itself is better than expected; You can tell that they went through a massive renovation in order to give a chill vibes based stay (on the outside). Inside of the room, it’s definitely an old hotel… I liked the furniture, but the windows were too open for my liking (you get the feeling that anyone can look into your room); Not as much of an issue since we used the curtains! The bath towels were covered in hair (ranging from long strands to tiny ***** pieces) which I found to be disgusting. The staff were more than willing to switch out the towels (there was still hair on them but a little dusting off mainly did the job). There was tiny ***** hair pieces in the bathtub as well, but I washed them down the drain so no biggie. The main issue that I had with this stay was that you could hear everything that was going on in rooms next door or outside. We heard loud screaming and fighting into the early ams, and it took a while for them to stop. This is not the hotel’s fault, but if you do stay here, keep in mind that the rooms aren’t very spacious, you can hear everything, and there might be hair in your towels. Overall, I really loved staying here and found it to be quite charming. The view in front of the hotel is INSANE. Though I listed negative traits about this hotel, I feel that it’s important to give some transparency to readers of this review. Mostly everyone goes into a hotel thinking that it’s 1000% clean and perfect. However, for me, the negative reviews are what I look for so that I know what to expect. You will definitely love the vibes and views this hotel has to offer, as well as the friendliness of the staff who worlds here.
GGuest UserIt was a room with a view of the diamond head and the sea.
I was a little worried about the height because I wanted a clear view of the sea, but I was satisfied with the Lanai overlooking the two without any problems.
It is old as a whole, the bathtub is old, and it takes time to get hot water.
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