Posted on Jul 6, 2026
F415HSNI recently stayed at this hotel in the Penthouse and, overall, had a pleasant stay. However, there were several areas where the guest experience could be improved.
Pros:
* The location is convenient, with Waikiki Beach approximately a 15-minute walk away.
* There are plenty of restaurants within walking distance, although I would recommend making reservations in advance as many are very popular.
* There are numerous ABC Stores nearby, making it easy to pick up snacks, drinks, souvenirs, and other essentials.
* A special mention goes to Ralph, who was outstanding throughout our stay. He was friendly, approachable, and always happy to help with any questions or recommendations. He quickly became our go-to person whenever we needed assistance and is a real credit to the hotel.
Cons:
* Upon arrival, we were not offered the welcome drink that other guests appeared to receive. We checked in shortly after 3:00 pm, yet we saw guests arriving at around 9:30 pm the previous evening being offered welcome drinks. It was disappointing that this was not provided consistently.
* We were never informed that the hotel offers complimentary beach umbrellas and chairs on a first come, first served basis. We ended up purchasing our own before accidentally overhearing another member of staff explain this benefit during another guest’s check-in.
* Similarly, we only discovered that the hotel offers a complimentary walking tour after overhearing a different staff member mention it to another guest. It would have been helpful if all guests were informed about the activities and amenities available during check-in.
* We booked the Penthouse expecting to fully enjoy the advertised 90-degree views. While the views themselves were excellent, the balcony was much smaller than expected and not really large enough to comfortably sit and enjoy them.
* The bathroom, particularly the bathtub, felt dated and would benefit from refurbishment.
* The room itself is showing its age and could do with a modern refresh.
* The breakfast room is exceptionally small considering the number of guests staying at the hotel. During busy periods it becomes crowded and difficult to find seating.
* One morning, a guest was allowed to bring a dog into the enclosed, air-conditioned breakfast room. To my understanding, this is not permitted under Hawaii law unless the animal is a legitimate service animal, and it made the dining experience uncomfortable.
* The Skyline floor cannot be accessed using the elevator on the far left, which was inconvenient and not clearly explained.
* At check-in, a $200 deposit was authorised along with an additional hold on my credit card. This extra charge was never explained by staff, and I only became aware of it after reviewing my credit card statement. Greater transparency regarding incidental holds would have been appreciated.
Overall, the hotel is in a good location with helpful staff, especially Ralph, and provides a comfortable base for exploring Waikiki. However, there were several inconsistencies in communication and a number of facilities that would benefit from updating. Better communication during check-in about available amenities, clearer explanations of credit card holds, and refurbishment of the rooms would significantly improve the overall guest experience.
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Price per night fromMYR 404
Posted on Jul 5, 2026
Anonymous UserI stayed three nights in a partial ocean view room and four nights in an ocean view room. If the price difference isn't significant, definitely opt for the ocean view room – the experience is so much better (the partial ocean view room barely has any ocean view to speak of).
The room itself was decent, and the cleanliness was okay, but the towels had a strange smell.
The hotel's location is super convenient. The second floor connects directly to the Ala Moana shopping center, and there's a Don Quijote next door, making it very easy to shop and eat. It's about a 10-minute taxi ride to Waikiki, or a 30-minute walk. Personally, I prefer the nearby Ala Moana Beach, it's very chill.
Car rental parking is also convenient. Parking is charged from 1 PM, costing $41 for 24 hours.
[Pictures 1 & 2 show the view from Ocean View Room 1915; Picture 3 shows the view from Partial Ocean View Room 1104]
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Price per night fromMYR 673
Posted on Aug 15, 2025
Leyla Cuellar Chavez
El Royal Lahaina es un hotel ubicado en un entorno ideal para parejas. Dispone de muchas actividades como clases de hula que vale la pena aprovechar o conciertos en un entorno relajado y romántico a la luz de la luna. En las noches es ideal tumbarse delante de la playa a observar las estrellas. Nos ha gustado mucho hospedarnos aquí. Mahalo!
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Price per night fromMYR 846
Posted on Feb 13, 2026
ReneSt
Took 40 mins for the shuttle to arrive, was given breakfast voucher but left too early the next morning.
WIFI was very unstable, which was incredibly frustrating.
The staff members were very nice, the room was old but very clean.
Ok for a sleep before you go to te airport next day.
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Price per night fromMYR 508
Posted on Mar 12, 2026
Guest UserI stayed here with three friends. It's a 10-minute walk to Ala Moana Center and close to Magic Island and Kahanamoku Beach. They offer free daily activities like lei making and yoga, which made our stay very enjoyable. The room was spacious, clean, and comfortable. I highly recommend this hotel.
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Price per night fromMYR 550
Posted on Feb 9, 2026
Guest User
This is the largest Hilton resort in the world, with many pools but no swimmable beach. The hotel has dolphins and turtles. I recommend staying in MAKAI for a better environment and more convenient access. However, the hotel is quite suburban, so you'll need to rent a car to get to the city center. There's a $5 one-way shuttle bus available within the hotel.
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Price per night fromMYR 890
Posted on Feb 15, 2026
Guest User
A well-regulated resort hotel with first-class facilities and service. It doesn't feel too good, because it is all self-service~ There are many swimming pools, and there are beach pools. The waves are big. You can't go to the sea. The room is large and the laundry room is fully equipped~ The experience is good. But in February, it is not recommended that everyone come, affecting the experience, the weather is not good, the wind is strong, there is rain~
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Price per night fromMYR 3,545
Posted on Feb 28, 2026
Guest User
We stayed in an ocean view room. It was very close to the sea, and the view from the lanai was absolutely stunning. I think it was one of the ocean view rooms with the best views, being so close to the ocean. I'm very grateful that we were allocated this particular room. The housekeeping staff were also very friendly and pleasant, which made our stay enjoyable. The location was also excellent, close to the Duke Kahanamoku statue in the heart of Waikiki. The only downsides were that there was no explanation about the resort points we were supposed to receive as part of our stay. Also, we booked three rooms for six people, but due to their system, we could only process payment for one room at a time. This meant I couldn't use the same credit card for the second room and had to scramble. I'd recommend bringing enough credit cards for each room you book. These two minor issues were a bit disappointing, so I deducted one star from the service rating.
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Price per night fromMYR 1,001
Posted on Jan 30, 2026|Luxury Two-Bedroom Suite With 1 King Bed And 2 Double Beds And Resort View
JiangdongjushiThe room was spacious and well-equipped with kitchenware, including a kettle for hot water. The view was fantastic, overlooking a golf course. The hotel grounds are expansive with beautiful gardens, and there are seats by the sea where you can enjoy both sunrise and sunset. Overall, it was excellent.
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Price per night fromMYR 719
Posted on Apr 5, 2025|2 Double Beds,Non-Smoking,Tower Room,Microwave and Refrigerator
Guest UserI would not recommend this hotel to anyone unless they’re a very deep sleeper. The road noise is impossible to sleep with. I’ll be complaining soon and seeking a part refund. Even with earplugs I couldn’t sleep enough. (There was also no bottled water. Even in countries with drinking tap water, hotel rooms get theirs from tanks so it’s not recommended.)
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Price per night fromMYR 682