It’s hard to know where is a good place to stay in Riyadh. But thanks to their excellent metro system and cheap taxis you can actually stay in most areas and be connected as it is a HUGE city well spread out. This hotel was great. Very modern and a stupendous breakfast full of Saudi and world cuisines. Staff frindly and check in 24 hours which is handy when your flight arrives at 3am! Thanks for the lovely stay.
Unfortunately, the overall experience did not meet acceptable standards. The cleanliness of the hotel, particularly the room, was below expectations. There was an unpleasant odor in the room, which made the stay uncomfortable. In addition, the housekeeping standards did not reflect the level of quality expected from a hotel of your reputation.
Moreover, the service was extremely slow. Requests were not handled in a timely manner, and there was a noticeable lack of responsiveness from the staff, which further affected the overall experience.
I believe that cleanliness and service quality are fundamental aspects of any hotel stay, and regrettably, both were lacking during my visit. I hope this feedback is taken seriously and used to improve the level of service for future guests.
Overall it was wonderful meeting people like Moataz Mersal - he was always very quick in welcoming my wife n I to the Nakheel restaurant. Great food great service - thumbs up! Then there was Raghad (guest services) who gave timely and sound advice to my wife regarding safety n metro directions to National Museum etc. Need to mention Montaser n Ahmed as well! Such attentive staff at the bar & gym! 👍
On the other hand, the housekeeping team needs re-training. Everyday (for four days three nights) they forgot to replenish items in the room! We had to keep calling them! 👎
Facilities: Well-equipped, and the breakfast was plentiful and delicious!
Cleanliness: Generally clean, but it seems that bedding is only changed every three days unless specifically requested.
Environment: The location is superb!
Service: Satisfied!
1. The price is affordable.
2. The breakfast dish here is incredibly delicious, the best I've had at any hotel! It's tasty and filling!
3. It's very close to Kings Cross, just a short walk away!
Although the hotel is located near the airport and relatively far from the city center, its community-style design gives guests a warm and cozy feeling. The interior furnishings are new, and the breakfast buffet offers a wide variety of options. They also provide a complimentary airport drop-off service.
[”The National Library is directly opposite, and the subway station entrance is just 50 meters to your right as you step out. It's incredibly convenient for transportation.”,”The breakfast selection was very limited and not tasty.”,”The air conditioning was very noisy.”,”The room was quite spacious and reasonably clean.”]
Good
569 reviews
7.8/10
Price from
€ 38
per night
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7.9/10
Good
Very nice, clean, smelling great, and the service was excellent. May God bless you.
Overall, everything was excellent. However, the staff handover/communication needs improvement. When I visited the fitness center at night, there was no staff member at the counter, and I waited over 10 minutes for a towel—even though I had already informed the fitness staff earlier that morning.
The place is new and very clean, the staff were friendly and I like the balcony and the city view. The parking entrance and exit is very tight, so if you drive big vehicle, watch out, you may stuck in there!
Given how expansive Riyadh is, this hostel is in a good location and helpful instructions were provided via WhatsApp prior to arrival. Others staying at Su Casa were people living and working in the city, but there were small and meaningful opportunities to meet others over coffee and discussion. The bed was comfortable and the amenities basic but more than sufficient. I did not love Riyadh as a city personally but I certainly felt at home and like nothing was a worry. For anyone arriving via public transport, buses accept Visa and Mastercard and it is possible to connect nearby (~10 min walk) to buses, although expect to face traffic depending on the time of day.
Towlan Suits 1 Hotel, Riyadh Location & Transportation: The hotel is located approximately 36km from RUH Terminal 5, with no public transport options available. You must take a taxi, costing between 85-100 SAR. Be careful when booking—Towlan Group has around 12 hotels in Riyadh, and selecting the wrong one on apps like Careem, Uber, or InDrive can lead to extra costs. Many listings are in Arabic, which caused confusion for us. This is outside of city, to visit main city it takes 40-60 SAR cost each way for cab. Parking: Outside parking is available for guests. Room: Rooms are very big, spacious, and well-equipped, featuring a separate hall, kitchen, and bedroom. However, no tea or coffee is provided—you’ll need to bring your own if needed. The hotel has 3 floors, with roughly 20 large rooms on each floor. Wi-Fi is available, but there is no breakfast or food service on-site. A key point to note: traveling from the hotel into central Riyadh costs an additional 40-60 SAR each way on ride-hailing apps. This significantly adds to your trip's cost and inconvenience. If you need a spacious suite-style room and don’t mind the remote location or lack of dining options, the hotel offers reasonable value. A decent choice for travelers seeking spacious accommodations with kitchen facilities, but not ideal for those reliant on public transport or expecting on-site dining. Double-check the address carefully before booking to avoid taxi.
Let’s us start from the beginning of my entrance The bell service was welcoming and aided us in taking our luggage Upon my check in the receptionist was very respectful , welcoming , addressed our issues regarding the room with ease Once we reached our room faisal sulaiman from the bell service helped in delivering the bags , he was fun and made our night. During the breakfast time, an Arab lady that always stand infront of the dining room , I appreciated her that she remembered us and the table that we used to have our breakfast on , I was happy that the waiters pay attention to the details . Moreover , all the waiters were very helpful in aiding us with getting the food that we want , welcoming and smiling . I liked the atmosphere of the dining room , as if you are living in a palace !, Mr,Faizan was always asking about our health and how was our stay , he always made sure that our experience during the breakfast time was fantastic and to the upper limit . We received a hospitality by Mr.Turki from the reception , thank you for your generosity . While we checked out we asked the concierge for a golf car to drop us to via Riyadh they made sure that it arrives early , special thank to them . And during our last moment from our stay , the bell service were always that received us with a smile and farewell us with a smile . Thank you ritz Carlton for the experience
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