EEttie LUKThe hotel staff were very friendly and happy to answer all our questions. The breakfast buffet was simple, but had everything I needed. The room facilities were complete. The hotel's location is very convenient, with tram and train stations nearby.
GGuest UserThe location is good, close to the center. The reception staff was friendly.
The restaurant was poorly clean. Cables and other items were scattered around the buffet. The breakfast area was unappealing. The waiters only superficially wiped the tables. The buffet looked uninviting.
Overall, it's okay for an overnight stay, but unsuitable for a clean and pleasant breakfast.
GGuest UserThis is the first time for us to stay here. The hotel room and the bathroom is quite large. The location is perfect, silent and safe. We really love this hotel.
GGuest UserQuite an old building- both the exterior and common area. But a big surprise when entering the room - spacious, high ceilings, huge windows with views, sparkling clean. Very convenient location, 10 min walk to Market Hall. All other major attractions are within also within walking distance. Reasonable price. Highly recommended.
GGuest UserOur initial impressions were mixed. On one hand, we were impressed by the hotelâs atmosphere and the check-in staff were efficient and friendly. On the other hand, there were some âinterestingâ house rules displayed at front desk which made us question what type of people they have staying in the hotel and how they view/treat their customers.
The location is 10/10. 1 minute walk to Maashaven metro station, very centrally located and saved us lots of travelling time. More time for exploring!
The service was extremely mixed and inconsistent. The desk staff were lovely and kind. I needed late checkout at 5am and someone was there to deal with the matter quickly. However, the lady who appears to be the manager is cold and quite frankly rude. My partner became unwell on our last night and by 2pm he was better but still not 100%. I explained the situation and requested 1 extra hour as he got himself together. The member of staff I spoke with was very sympathetic and had to double check with the manager if we could stay the extra hour. Totally within their rights to say no, I understand that. The manager agreed. Itâs the way she handled the matter - with absolutely no grace and no manners. She was evidently reluctant and did not directly address me at any point, she completely ignored me. Really bad customer service, especially in an already stressful situation. Please learn how to communicate with people or donât work or sit at the front desk with your terrible attitude, bringing down the rest of the hard working, friendly front staff desk.
PPatricia DobrevaThis was an amazing experience! We are very satisfied with our staying in Inntel Hotels Den Haag Marina Beach. The staff was very polite and helpful. The food is delicious, and having champagne at breakfast is really chic. đĽđ. Location, the sea view and the peace are priceless! High professional level in every aspect.
NNimodongIt's a mixed bag. On the upside, it's within walking distance of the train station, and the price is decent. Plus, there's a pedestrian street downstairs with lots of food options. The downsides are that the 'economy' room feels like an afterthought, a leftover space from other rooms. The layout is really odd, the room is small, and it definitely doesn't feel like a 4-star hotel. The tea station was so badly designed that the kettle couldn't even sit flat. To top it off, the kettle was dusty and still had cold water left by the previous guest, clearly showing that this part hadn't been cleaned at all. The public area on the second floor is a highlight though; it's very pretty, a good spot to relax if you don't want to stay in your room.
GGuest UserThe hotel was very shitty and terrible!
First bed:
I book a single double although the room is single double room for sure, the bed is combine by two single beds, there was even a hole between two beds, when I told the staff about this, she just told me she canât fix this problem, until they shift to another staff, despite that he help me to fix the problem but it already the last three days of my stay!
Second shower system: the bath system is also shitty! Water either extremely hot or cold, and the staff doesnât figure out how to fix the problem, until my last 4 days staying! Eventually I got cold after I âm back in the UK!
Third heating: the heating should be a centralised one, but the staff didnât figure out how to fix it or turn on it,they even give me a portable one instead, the voltage often overload because the heating, and lights in the room, and it is also one of the reasons I got cold.
Last lights: the lights is very dark in the room!
Iâm quite disappointed my stay, the hostel should increase the training of their staff also the facilities, fix the problem of heating and shower system! I will never book this hostel again.
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