Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Very Good
174 reviews
8.2/10
1 night
From MYR 325
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8.6/10
Very Good
GGuest UserI booked quite last minute so quite an expensive stay but still good value especially taking into account the wide choice and excellent continental breakfast and a free drink as I am an IHG member.
Checking in staff patient and helpful which is always appreciated as an older woman travelling solo!
Well located near the main station in walking distance but also tram stops practically outside the entrance (if your case is heavy as mine was) and you can pay by swiping your debit card on/off as you do now on the tube -just so easy to do.
The shop in reception was well stacked with a good variety of items which were more expensive but you’re paying for the convenience.
The room was great and the air conditioning a real blessing in the heatwave.
I’d definitely stay there again and would happily recommend it to others especially solo travellers. I felt very safe there.
RRay72Nice hotel, good location. We rented a suite for a combined business and pleasure trip. Hotel is rights above a supermarket. Be careful!! Supermarket delivery trucks keep you from sleeping at night. Also Internet connection not working. Strongly recommend to not stay here. At least not when you are expecting a good night sleep.....Only poor excuse was offered. Friendly staff, just noisy rooms. Stay away!
GGuest UserThe amenities is perfect, but service is really bad, I can’t quite believe this is service level of 5 star hotel. Working staff directly open my door at morning- TWICE, while I’m literally sleeping… there is definitely a system that you can check whether guest checked out or not right? How can it be possible to just open the guest’s door to see if they already left or not? That’s just plain rude and kinda ruin your mood
DDaimingtianThis hotel is a great choice for business trips to Rotterdam. It's centrally located with lots of shops nearby. Both the bathroom and the room itself were quite comfortable. Being so close to the train station means you won't be rushing to catch a train to Amsterdam for your flight!
GGuest UserNice hotel with friendly staff. They didn't make a fuss about me living in Rotterdam and therefore not having to pay city tax. Check-in and check-out were quick and smooth. Definitely had a pleasant stay.
GGuest UserThe hotel was really clean. The photos we saw of this hotel all over the internet showed it to be close to the promenade, but unfortunately it wasn't like the photos and it was a long walk from many things.
The breakfast didn't have the variety that a five-star hotel should have, it was about the same as a four-star hotel and there was very little choice. The Netherlands is famous for its cheese, and considering it was a five-star hotel and in the Netherlands, there was very little choice of cheese at the hotel's breakfast. The hotel didn't have slippers, it's a good thing we had brought them with us. We went to five- and four-star hotels in several different countries and they all gave us a bottle of mineral water a day, but here, no, there was no water and we bought it ourselves from the market. And another thing that really bothered us was the extreme coldness of the room🥶, to the point where it was like winter (we were there on September 1st). The air conditioner in the room was always on and could not be turned off at all, and they themselves confirmed this, and unfortunately I got sick there🥺😮💨.
One of the towels and one of the pillowcases were also dirty. If they can't be washed, they should be thrown away. This brings down the quality of a five-star hotel.
The menu selection was limited, but we had a very delicious fish dinner.😋
NNimodongIt's a mixed bag. On the upside, it's within walking distance of the train station, and the price is decent. Plus, there's a pedestrian street downstairs with lots of food options. The downsides are that the 'economy' room feels like an afterthought, a leftover space from other rooms. The layout is really odd, the room is small, and it definitely doesn't feel like a 4-star hotel. The tea station was so badly designed that the kettle couldn't even sit flat. To top it off, the kettle was dusty and still had cold water left by the previous guest, clearly showing that this part hadn't been cleaned at all. The public area on the second floor is a highlight though; it's very pretty, a good spot to relax if you don't want to stay in your room.
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