Such a WONDERFUL hotel I never stayed before. This is a new, eco, comfortable & beautiful place that I don’t want to leave. It is very suitable for any tourists especially for family, I will highly recommended & must visit again next time.
We stayed here for two nights. The front desk staff on our first day spoke some Chinese, which was a nice bonus. Our room was super spacious and had a view of the ski slopes! Dinner was amazing! They had sukiyaki with Yamagata beef slices and a buffet! When we returned to our room, they had already turned down our beds. The breakfast buffet was also fantastic! This place offers great value for money, and the hot springs are wonderful too!
This hotel has a few downsides. First, if you're staying on the third floor, you'll have to carry your own luggage as the hotel staff are few and you have to do everything yourself. Second, breakfast and dinner are just mediocre, so don't expect too much, especially since this is only a mid-range onsen hotel. Given that the room rates were particularly expensive for New Year's, you really can't have high expectations. Still, being able to come here for Christmas to enjoy the snowy mountain scenery and ancient hot springs is already a wonderful escape from city life. We stayed here for five days, and the most unsatisfactory part was being forced to eat breakfast at a fixed time. That's simply unacceptable when you're on vacation. The Japanese truly are incredibly stubborn!
Located on the top of a business building linking to the Yamagata station.
You won’t have to be worried even if it’s snowing or raining.
A side note to travellers from the hotter climate, the hotel doesn’t supply air conditioning during winter. Instead it has a small webbed facility that allows outside air to flow into the room. This slight chills the room. However during the day, the room will be super hot.
Initially we had a room facing the sun and when we checked in, the room is super hot. Called the customer service only to find out they didn’t have air conditioning during winter and we have to rent a fan from them.
After a slight communication, the customer service is kind enough to upgrade us to a bigger room which is slightly cooler. Big props to the customer service lady! 5 stars service !
This hot spring hotel has a quiet environment and thoughtful service! The spring water is smooth and soothing, the rooms are clean and elegant, and the meals are exquisite and delicious. The friendly smiles of the staff make people feel warm. Highly recommended whether it's a couple's vacation or a family trip, I will definitely visit again!
Charming onsen hotel located 5 min drive from Kaminoyama station. A shuttle pick up can be arranged with the hotel ahead of time available from 1430-1800.
It’s a relatively dated property but well maintained. A small public onsen with a rotenburo, and a small private onsen within the room comfortable for two. The spring water through the property is the same.
Meals provided are extensive, balanced and nutritious featuring local specialities like yam, Yamagata and Yonezawa beef.
Drinks are offered at the lounge in the afternoon from 1700, morning coffee and tea available from 0800.
Overall a comfortable and luxurious stay.
The hotel exceeded all the expectations! Would definitely recommend staying here if you are in Yamagata.
The personnel is very polite, very helpful, and tries to make sure you have a pleasant stay.
The hotel is a new building I would say, very close to the station. There is a 7/11 store on the 1st floor which is very convenient.
The room is very spacious, has everything you might need. Also you can take all the necessary items such as face creams, toners, lotions, hair oils, toothbrushes, hair ties, teas, coffees etc. at the front desk.
Absolutely wonderful experience!
An old style hotel with a beautiful Onsen and nice foot spa. Friendly staff who tried their best to explain things in English. Nice free transfer service to and from Yamagata station but need to book 3 days prior. Breakfast and Dinner options are fantastic and very tasty. Also walkable to the Cable car station.
The room was a good size and had no problem opening two large suitcases. The mattress was comfortable but the pillows were too thin.
Breakfast starts at 6:30, which is good for a business hotel, especially the variety of breads is quite attractive. 
There are only about 10 parking spaces outside the hotel. Once they are full, you can park in another large parking lot about 60 meters away.
I was very impressed with my stay at this hotel. The service was good, the rooms were clean, and the breakfast was varied. If I come back here again, I will definitely stay here again. Most importantly, there is a window with a view and the room is spacious and comfortable.
Very Good
134 reviews
8.5/10
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GGuest UserI love Bernese Mountain, and I’m lucky enough to stay here and play with Haruda San (I hope I spell her name correctly). The breakfast and dinners are sumptuous and of good portion.
Staffs are attentive and swift to provide shuttle bus services.
All rooms with no shower facilities, meaning you have to go to public bath area to take shower. For rooms located at west annex, it’s a bit of walk and you need to pass through a short outdoor alleyway. I would recommend to try onsen at No. 1 and 2 site as they are close to public bath area. If you try onsen at other sites, which is at west annex, you need to go to another side of the hotel to take shower before and after the onsen as they don’t provide shower facility during winter.
GGuest UserSuch a WONDERFUL hotel I never stayed before. This is a new, eco, comfortable & beautiful place that I don’t want to leave. It is very suitable for any tourists especially for family, I will highly recommended & must visit again next time.
MMichal LihockyThe room was beautiful, with tatami, yukata, tabi, and a little bag with towels to take with you when you go to their proper outdoor onsen that's right across the street. The onsen has good amenities, has 2 baths one indoor that's around 42 - 45 degrees, and outdoor one that's usually cooler around 38 - 42. The best thing about that onsen is that there usually not many people there, often I was there alone.
The breakfast was great too, there were at least around 20 - 30 different dishes/foods to choose from. The hotel also sells discounted ski passes, and has it's own ski/snowboard rental service for lower price than most of the rental services nearby (the snowboard was of great quality, the shoes not so much).
When we checked out, the hotel arranged a van to take us to the bus terminal as well. Overall, one of the best hotels I've ever stayed at in Japan. 👌🏻
คคนสวยมาแล้วจ้าReally great hotel in Zao onsen. The location is easy to find and free parking for guest. The room is big and clean. I love the window in our room see the snow falling and small pond as well. We didn’t booking the dinner & breakfast so I don’t know the food taste. However, onsen is really great!! I love outdoor onsen that you can see the view of Zao mountain while bathing and snow falling to your head!! but just scare of bear. So nice to stayed here!
ZZoeAbsolutely lovely place. At first I thought I'd be uncomfortable with how spaceous the room was (I'm a very jumpy solo traveller), but the room was just so comfy with an excellent view. The heater was a bit hot, but there was an electric fan too, so all was great.
The hotel allows you to have a free 50 minute private bath each night, and the private baths are amazing, able to accommodate up to five persons and with windows to let in the light and stuff. Excellent onsen water -- very acidic and very hot. Takes some time getting used to the heat, but once you do it's a heavenly experience. There are also public baths (free of charge) that you could enjoy throughout the night and into early morning (they're closed for cleaning only during 9-12 in the morning), one indoor and one outdoor, both connected to one another. The outdoor one is a bit small, but it's so refreshing to be able to flee from the stifling indoor onsen to enjoy the crisp winter air while soaking up in the heat.
GGuest UserA wonderful place to stay in. The service was fantastic. The room was huge, much too large for just a solo traveler like me but it would have been perfect if I had brought my wife and child along. The onsen quality was great, albeit the fittings at the shower area were a bit old. The food was hands down amazing and featured great local produce. Honestly there was too much for one person to finish! What I especially liked was that they had a separate room on the first floor where if it was too early for you to check in, you could drop your luggage off, change, and then grab your gear and head to the slopes. Same thing if you intend to charge the slopes a bit more on your last day, just leave your stuff in the storage room, hit the slopes, come back and change out, hit the onsen for the last time, then go off. Definitely recommending this place to my friends visiting Zao.
啾啾啾啾啾啾The accommodation is about a 10-minute walk from the station, which is a bit more difficult when it snows. It seems that he provides parking lot, which is more suitable for people who drive.
There is also a large supermarket within a 10-minute walk nearby, which is very convenient.
The baths for men and women are separate, so you don't have to wait for a long time, which is very convenient! Very recommended
There is a free bar and snacks downstairs which is a good deal.
ササンメイト1 night 2 day, to go to Sakata fireworks festival
I used 3 rooms for 6 families.
I was saved by changing the check-in time zone for this convenience. I didn't tell you that there was an elderly person, so it was a room that went up the steep stairs, so I learned that if I told you at the time of booking from the next time, I might be given a little preferential treatment.
Although it is a very old building, the exterior has been renovated and the inside has been cleaned cleanly. The corridor was shiny even if I walked barefoot.
I didn't use it because brown water came out of the water supply in the bathroom in the room.
I think it is better to bring earplugs when sleeping because I can hear the voice and snoring of the next guest.
There is no toilet in the room.
There was one bath for men and women, and it was a bath with a slightly larger bathtub and 3 showers for women. About 4 people entered at the same time. It was available until 12 o'clock at night. I could use it around 6 o'clock in the morning.
Breakfast was a dish that made the nutritionally balanced body happy, mainly vegetables, and it was very delicious. I was really happy with such a meal because eating out is the main thing during the trip.
After all, the rice is delicious! It was Tsuya hime that day.
It was a fluttering stay, but the host was very kind and kind.
thank you for your help.
GGuest UserLocated on the top of a business building linking to the Yamagata station.
You won’t have to be worried even if it’s snowing or raining.
A side note to travellers from the hotter climate, the hotel doesn’t supply air conditioning during winter. Instead it has a small webbed facility that allows outside air to flow into the room. This slight chills the room. However during the day, the room will be super hot.
Initially we had a room facing the sun and when we checked in, the room is super hot. Called the customer service only to find out they didn’t have air conditioning during winter and we have to rent a fan from them.
After a slight communication, the customer service is kind enough to upgrade us to a bigger room which is slightly cooler. Big props to the customer service lady! 5 stars service !
CClara ChweeGreat location directly connected to Yamagata station. My room was at the South wing which seemed new. The room is on the small side for 2 adults but has everything we needed, was pleasantly surprised with the handy steam iron! There are 2 x coin laundry at South Tower level 2; vending machines; microwave oven. Ice machine on several floors. The front desk staff were helpful, they allowed us check-in before 3pm and helped make a reservation at Yamagyu restaurant, really appreciated their help. The location is really convenient with the taxi stand and bus terminal right in front. Lots of food options around it.
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