Posted on Oct 18, 2025|Classic Triple Room, Sea View, Beachfront
ATHANASIOS KARAGIORGISThe room was ok, clean and close to centre. But the pictures of room through the app didn't match the reality. This wasn't the same room. The wifi password that we are told, it wasn't the right one. Also in order to use the elevator key, you need to pay. Its not unlimited. And these info its not in the site neither the reception inform us from the beginning.
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Price per night fromNZD 34
Posted on Feb 26, 2026|Deluxe King Room-Deluxe King Room
Saumyaleo31
We stayed at Sheraton Batumi Hotel expecting the standard of a global 5-star luxury chain. Unfortunately, while the location is beautiful, the overall experience fell far below expectations.
The property’s location, right in front of the beach, is stunning. The views are lovely and the building itself looks impressive. Sadly, the service and operational quality did not match the pricing or brand promise.
Here were the key concerns:
1. Language & Service Gaps
For a luxury, premium-priced international hotel, it was surprising that several staff members struggled to understand basic English. This made even simple requests unnecessarily complicated.
2. Inedible Food on Day 1
On the day we checked in, we ordered a ciabatta pesto sandwich. The ciabatta was so hard it was impossible to chew. It literally sounded like knocking on wood. We had to remove and eat only the filling. This is basic food quality control that should not fail in a 5-star property.
3. Repeated WiFi Failures
Within an hour of check-in, the WiFi stopped working. I had official calls to attend, yet even after 2–3 hours, the issue wasn’t resolved. The next day, the WiFi again went down for 2–3 hours. In a hospitality business today, reliable internet is non-negotiable. There also seemed to be no backup plan or proactive communication.
4. Shower Head Burst - No QC?
The following morning, the shower head burst while in use, flooding the bathroom. My belongings got wet and it completely disrupted the morning. When a room is marked “ready,” basic quality checks should ensure fixtures are functional.
5. Breakfast Quality Below Standard
The breakfast buffet was largely cold. Vegetarian options were extremely limited. Even the falafel was undercooked. The omelette was overly oily. At the very least, for a globally known chain, one Indian option or more diverse vegetarian choices would have been appreciated.
6. Room Service Delays
Ordering water to the room took nearly an hour and required four calls. That level of delay for something so basic is difficult to justify.
Overall, while the location is excellent, the service standards, food quality, maintenance checks, and responsiveness did not align with what one expects from a Sheraton property.
For the price paid, this was not a luxury experience. I hope management takes this feedback seriously and works on operational consistency, staff training, and basic quality control.
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Price per night fromNZD 353
Posted on Nov 23, 2024
A MajdI was extremely pleased with my choice of residence in Batumi. The location is excellent and you are never more 100 meters from banks restaurants entertainment centres Sea Etc.
The staff at Bellevue are simply excellent and in case you need any help you get the full cooperation . The facilities at the residence are of a superior nature and you have everything that you need and everything is of quality brand.
I can not wait to go back.
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Price per night fromNZD 78
Posted on Nov 19, 2024
Guest User
This is not a 4* hotel. These are apartments in a residential complex. The room is normal with a balcony, new and quite clean. There is a mini kitchen and a washing machine. There was no drinking water or basic kitchen items (salt, dish sponge, detergent).
The location is good. Next to the sea, a park and a mall within walking distance. The airport is nearby
The breakfasts are modest. For some reason, everything that should be hot is cold. They cook in advance. The only tasty thing is tea.
This is a good 2* apart-hotel.
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Price per night fromNZD 98
Posted on Aug 1, 2026|Studio with Mountain View
AnnaNikoWe stayed at Blue Sky Apart Hotel for 6 nights at the end of July and were very satisfied.
We had a cozy studio with a mountain view on the 10th floor. The windows faced a construction site, so it was noisy with the balcony open, but the noise was barely audible with the door closed.
The room was new, stylish, and very comfortable. Everything was tastefully chosen: quality furniture, a comfortable mattress, blackout curtains, an excellent air conditioner, Smart TV, a refrigerator, a kettle, a tea and coffee set, and beautiful dishes. In the bathroom, there were good fixtures, an excellent hairdryer, a heated towel rail, pristine white towels, slippers, and all necessary amenities.
Minor suggestions would be to add hair conditioner, a bath mat, and more hangers in the closet.
Special thanks to the hotel team for their prompt assistance and quick resolution of any issues.
The location is excellent: opposite Carrefour, and only a 5-7 minute walk to Batumi Boulevard and the sea.
Thank you for a wonderful stay! We would gladly return and recommend it to friends.
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Price per night fromNZD 57
Posted on May 8, 2026
Guest UserMy wife and I stayed here from May 3rd to 8th, 2026. It's a good hotel with an excellent location. We had a room with a sea view, which was absolutely the best. The breakfasts were delicious. However, you have to specifically request toothbrushes, and sometimes they forget to bring them. Also, the exhaust fan downstairs makes a constant, loud humming noise.
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Price per night fromNZD 358
Posted on Oct 21, 2025
Buerderen
Located in the new district of Batumi, it's close to the airport but a few kilometers from the old town. However, Batumi's traffic is extremely congested; it took us over an hour to travel just a few kilometers in the afternoon. The city's management is truly terrible.
The room was small but fairly clean. It's very close to the beach. Because our flight was in the morning, we hadn't had breakfast, and there was a 50 baht deposit required to borrow an umbrella.
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Price per night fromNZD 118
Posted on Jul 3, 2026|One Bedroom Suite With Panoramic View
NIKITAVLWe had issues during check-in. We had booked a suite for a family of four – two adults and two children aged 7 and 12. Upon entering the room, we realized there were no beds for the children. The front desk promised to resolve the issue once, then twice, then three times, and by the fourth time, we had to get assertive. Eventually, sleeping arrangements were made for everyone, but it took us 7 hours of constant reminding. Overall, it's a great hotel with good breakfasts, a gym, and an indoor pool. The cleaning is good, and the staff is polite.
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Price per night fromNZD 234
Posted on Sep 9, 2026|Double Room
Kiko-hiI originally planned to stay here for just one week, but I liked it so much that I ended up staying for a whole month. The owners were very kind and accommodating, and they even gave me a bigger room when I decided to stay longer.
The hotel is small but very cozy, and the staff are honestly one of the best things about this place. Everyone was very friendly and helpful, and they were always ready to help or make things more convenient.
The food was really tasty, and the sea is not far at all. There are lots of shops, cafés and other places nearby, so even though the hotel is not right in the city center, it never felt like it was far away. There is also public transport to the city, which makes getting around quite easy.
The rooms are clean and tidy, and they are cleaned regularly. They can also help with laundry if you need it, which was really convenient.
Overall, I had a really good experience here and I’m very happy I decided to stay longer. I would definitely come back🫶
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Price per night fromNZD 59
Posted on Aug 12, 2026|Deluxe Double Room
OndrejS
As a solo traveler, I had a overall pleasant stay at Best Western Plus Batumi. The hotel is in a very convenient location close to the beach and the main boulevard, which made exploring the city on my own very easy. The reception staff was welcoming and helpful throughout my stay, making me feel quite safe and comfortable.
However, there were a couple of areas that prevented it from being a perfect experience. The cleanliness of my room could have been a bit more thorough, as I noticed some dust and minor details that were overlooked. Additionally, noise from the main street and the side alley was somewhat noticeable at night, as the window soundproofing wasn't ideal for a quiet sleep.
Despite these smaller issues, the hotel still offered good comfort and value for my trip. It is a solid choice for anyone traveling alone to Batumi, though a bit more attention to housekeeping and quietness would make it even better.
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Price per night fromNZD 106