Posted on Feb 24, 2026
Guest User
The apartment smelt of stale smoke a lot but was relaxing and had a great view. The check-in was easy and straight forward at reception and the receptionist was kind.
Great views from the balcony, with much more privacy than other orbi apartments. I’d recommend it’s worth the money - not a palace but decent.
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Price per night fromRUB 3,329
Posted on Feb 26, 2026|Deluxe King Room-Deluxe King Room
Saumyaleo31
We stayed at Sheraton Batumi Hotel expecting the standard of a global 5-star luxury chain. Unfortunately, while the location is beautiful, the overall experience fell far below expectations.
The property’s location, right in front of the beach, is stunning. The views are lovely and the building itself looks impressive. Sadly, the service and operational quality did not match the pricing or brand promise.
Here were the key concerns:
1. Language & Service Gaps
For a luxury, premium-priced international hotel, it was surprising that several staff members struggled to understand basic English. This made even simple requests unnecessarily complicated.
2. Inedible Food on Day 1
On the day we checked in, we ordered a ciabatta pesto sandwich. The ciabatta was so hard it was impossible to chew. It literally sounded like knocking on wood. We had to remove and eat only the filling. This is basic food quality control that should not fail in a 5-star property.
3. Repeated WiFi Failures
Within an hour of check-in, the WiFi stopped working. I had official calls to attend, yet even after 2–3 hours, the issue wasn’t resolved. The next day, the WiFi again went down for 2–3 hours. In a hospitality business today, reliable internet is non-negotiable. There also seemed to be no backup plan or proactive communication.
4. Shower Head Burst - No QC?
The following morning, the shower head burst while in use, flooding the bathroom. My belongings got wet and it completely disrupted the morning. When a room is marked “ready,” basic quality checks should ensure fixtures are functional.
5. Breakfast Quality Below Standard
The breakfast buffet was largely cold. Vegetarian options were extremely limited. Even the falafel was undercooked. The omelette was overly oily. At the very least, for a globally known chain, one Indian option or more diverse vegetarian choices would have been appreciated.
6. Room Service Delays
Ordering water to the room took nearly an hour and required four calls. That level of delay for something so basic is difficult to justify.
Overall, while the location is excellent, the service standards, food quality, maintenance checks, and responsiveness did not align with what one expects from a Sheraton property.
For the price paid, this was not a luxury experience. I hope management takes this feedback seriously and works on operational consistency, staff training, and basic quality control.
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Price per night fromRUB 21,555
Posted on Jan 26, 2026
Guest User
The room lacks a microwave and toaster. There's only a mirror in the bathroom. There's no space for long clothes, such as coats or dresses. There's no coat rack in the hallway, only in the room. There are no bedside lamps, only overhead lighting.
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Price per night fromRUB 7,121
Posted on Nov 19, 2024
Guest User
This is not a 4* hotel. These are apartments in a residential complex. The room is normal with a balcony, new and quite clean. There is a mini kitchen and a washing machine. There was no drinking water or basic kitchen items (salt, dish sponge, detergent).
The location is good. Next to the sea, a park and a mall within walking distance. The airport is nearby
The breakfasts are modest. For some reason, everything that should be hot is cold. They cook in advance. The only tasty thing is tea.
This is a good 2* apart-hotel.
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Price per night fromRUB 4,152
Posted on Oct 21, 2025
Buerderen
Located in the new district of Batumi, it's close to the airport but a few kilometers from the old town. However, Batumi's traffic is extremely congested; it took us over an hour to travel just a few kilometers in the afternoon. The city's management is truly terrible.
The room was small but fairly clean. It's very close to the beach. Because our flight was in the morning, we hadn't had breakfast, and there was a 50 baht deposit required to borrow an umbrella.
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Price per night fromRUB 5,758
Posted on Jul 3, 2026|One Bedroom Suite With Panoramic View
NIKITAVLWe had issues during check-in. We had booked a suite for a family of four – two adults and two children aged 7 and 12. Upon entering the room, we realized there were no beds for the children. The front desk promised to resolve the issue once, then twice, then three times, and by the fourth time, we had to get assertive. Eventually, sleeping arrangements were made for everyone, but it took us 7 hours of constant reminding. Overall, it's a great hotel with good breakfasts, a gym, and an indoor pool. The cleaning is good, and the staff is polite.
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Price per night fromRUB 17,853
Posted on Jul 24, 2026|Standard Twin Room
Guest UserWonderful hotel, has everything you need, very clean! The girl at the front desk was very nice, and we had no problems with the language. Surprisingly, all the Georgians we met spoke Russian! There's also parking, which is a big plus.
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Price per night fromRUB 6,465
Posted on Mar 28, 2026
Guest User
+ A quiet, shady street, pleasant interior, plenty of space, decent bathroom.
- The toilet faucet is leaking, laundry is expensive.
- Dirty dishes. The sinks are clogged with them this morning, even though there are only three guests in the hostel and they don't cook.
- It's cold. It's 10 degrees outside, but all the windows are open and the heating is off, so it's also 10 degrees inside the hostel. I had to wear street clothes.
- Bedbugs! The administrators say they poisoned us, but I know what poison smells like—there was no pest control.
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Price per night fromRUB 720
Posted on May 19, 2026
Guest UserThe place is good and well-organized, with everything you need like a washing machine, iron, and a small kitchen. It's clean, but not the best. The location is excellent, close to restaurants, cafes, and tourist areas within walking distance.
The only issue I had was that after the apartment was cleaned, my pajamas went missing. I asked at the reception, and they said the cleaning staff wasn't there. Since check-out was early in the morning, I gave them my number to contact me if they found them. Honestly, this whole thing made me uneasy; if pajamas can be stolen, what about other belongings? I was a bit stressed and insisted on following up to see if there would be any action, but unfortunately, they didn't care at all and didn't take the matter seriously.
If you book here, make sure to keep an eye on your belongings and don't let anyone in to clean.
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Price per night fromRUB 5,566
Posted on Nov 5, 2025
Shangshanruoshui buwangchuxin
The hotel is a 10-minute walk from the beach and next to Europa Square, making it convenient for exploring the old town. The rooms are spacious, well-equipped, clean, and comfortable, and the breakfast is quite good. Excellent value for money!
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Price per night fromRUB 8,586