GGuest UserLocation & Accessibility
The hotel is perfectly situated near the central business district and major transit hubs, making it ideal for both meetings and sightseeing.
Room & Amenities
The room was modern, impeccably clean, and featured high-quality bedding that ensured a restful sleep. The fitness center and pool were well-maintained with an efficient layout.
Dining & Service
The breakfast buffet offered a great variety of fresh options with prompt service. Most importantly, the staff provided professional and attentive hospitality from check-in to departure.
Verdict
A well-balanced hotel offering consistent quality and a productive environment. Highly recommended for business travelers.
GGuest UserMy husband and I stayed here from September 9 to 10 last for our 20th wedding anniversary. We had a medical appointment down the road so it was a convenient location. Here are some of our observations where they could do better.
1. l use a cane with my disability, and there was no luggage trolly in the lobby when we arrived. I had to haul two heavy bags on one arm while using my cane with the other hand.
2. I checked to see that there was body wash for our evening and morning showers and the bottle was completely empty. The housekeeping staff hadn't refilled and we had to find someone to put a new bottle into the shower. It's a good thing I checked and didn't get a rude awakening in the morning.
3. The picture in the room looked as though something was thrown at it and went down the glass. There were two streaks and it was very disgusting.
Obviously, the cleaning had not been done properly in the room.
4. Nowhere on the website was there mention of a continental breakfast so we were quite surprised that there wouldn't be your typical eggs, bacon, sausage. Etc. It was very disappointing. We only found out because we got on the elevator, and there was an ad taped to the inside of the elevator. At the time of booking, all it said was free breakfast included.
5. The shower-head sprayed all over the ceiling when it was turned on, so we had to put a face cloth over it to contain the spray
6. The microwave glass tray did not rotate so when you put something in there, it didn't heat it up evenly. It actually burned the item.
7. Bathroom light fixtures were covered with caked on dust. I wrote my name in one of them.
It's Obvious that the housekeeping staff does not pay attention to cleaning - only does minimum.
GGuest UserThe service, amenities, and dining all meet a certain standard. It only takes about 25 minutes to drive from the airport to the hotel, yet the hotel is located in the city center. I stayed in room 408 and initially thought it might be noisy being on a lower floor, but it turned out to be quite good. A special shout-out goes to Ms. Monira from housekeeping; whenever I returned, she had already quietly tidied and cleaned the room perfectly. What's even more impressive is that she would arrange my belongings according to my habits, which is incredibly thoughtful and personalized. She is a very responsible and meticulous employee. I will definitely choose Holiday Inn Toronto Downtown Centre by IHG again next time I visit my daughter in Toronto.
GGuest UserThis was our first time staying at Americana and we are very pleased with the experience. We drove 3 hours from northern Ontario and it was worth it! We went with another family for New Year's Eve and our children had such a wonderful time. We ordered room service, went to the waterpark several times, played in the arcade and our kids had so much fun. We are planning to come back next year!
GGuest UserCame to Toronto for a conference and booked this apartment a few days in advance. It wasn't cheap and didn't include breakfast, but I chose it for its proximity. I didn't have high expectations, but after checking in, I felt it was excellent value for money. It's on the 44th floor, the highest level with a balcony, and the sky is directly overhead – the view is perfect! I just felt the safety could be a bit better, as it's completely open.
Sskyee13initailly out room keypad was out of battery but the staff was very friendly they assisted and provided us another room asap no wait
staff was very helpful and polite
perfect hotel away from tourist crowds
parking is additional 15$ onsite
rooms are clean and good
there is no smoking or bad smell in rooms
rooms with balcony have a view
view shows river amd part of falls
awesome hotel prices high on weekends otherwise better than big brands
hotel was a piece of mind
GGuest UserThe facilities is old and worn out, i.e flooring, walls and lighting; it needs serious renovation. For the price, it's a ripped off. The location is very convenient, at the same time is noisy.
GGuest UserThe location was fantastic. The bath quickly warmed up, allowing me to thaw out from the cold. It was easy to get to Table Rock, Rainbow Bridge, and the fireworks display area.
Ppaveena kotchasanmaneeThe accommodation is very close to the airport, and there's a shuttle service between the airport and the hotel, making travel convenient and saving time.
PPingpingshijieThe hotel's hardware facilities are fine, but the front desk service... I hope they hire more staff with a better service mindset.
I owed just over 67 yuan for the hotel fee and gave 70, so I should have gotten more than two yuan back. I was really tired and just wanted to go back to my room to rest since it was late at night. Then this classic conversation ensued:
Her: ”There's just over one yuan left, do you want your change?”
Me: ”Yes, please.” (I just wanted to go rest quickly)
Her: ”Do you want the cash now?”
Me: ”OK.”
Her: ”Can I give it to you when you check out?”
Me: ”OK.” (I really just wanted to end the conversation)
Her: ”Can I just not give it to you? It's only a bit over one yuan.”
Me: ”OK.” (So tired, and hadn't even eaten yet)
Her: ”OK”
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