Hyatt Regency Niagara Falls Fallsview

Although the front desk made us wait until 4 PM for check-in as per policy, we were given a free upgrade to a high-floor room with a great view of the falls, which was fantastic! The room was clean and comfortable, but they don't provide complimentary bottled water (it's C$3 a bottle) or free slippers. I brought my own toothbrush and toothpaste, so I'm not sure if they offer those for free, but I didn't see any in the bathroom. There's a capsule coffee machine and tea bags. For those who need hot water, you can use the tap water, which is drinkable, directly with the machine to heat it, so a kettle isn't necessary. The elevator is a bit quirky, but you get used to it. Overall, it's a very nice hotel with an excellent location.

The room is spacious with a fantastic view. I asked the front desk for a high floor, and they gave us the highest one, the 42nd floor.

During check-in, an Asian female receptionist (she looked like she could be Chinese, but spoke English the whole time, so I'm not really sure of her ethnicity) assigned me a room on the 10th floor after I declined to pay an extra CAD 175 to upgrade to a better floor. When I entered the room, the view was completely blocked by the hotel's roof (see picture 3; I didn't know beforehand that if you get a lower floor in this room category, the waterfall view gets obstructed by the roof). Annoyed, I checked my booking details and found that this room type is supposed to be on floors 11 to 41. I immediately contacted Trip.com online. The customer service agent, Xiao Ang (I think that was the name, though I checked my history just now and couldn't find who replied at the time), called me via Trip.com voice about half an hour later to inform me that they had communicated with the hotel and I could be moved to the 28th floor. I rushed down to the front desk to get a new room key, and ultimately ended up on the 31st floor (see pictures 1 and 2). Thank you, Xiao Ang, and thank you, Trip.com. To be honest, if the front desk had just given me an 11th or 12th-floor room, I would have had no one to blame but myself even if I was unhappy, but she deliberately gave me the 10th floor. If you want to guarantee a view of both waterfalls, I'd recommend booking a higher floor. My situation was probably an exception.

We paid extra for an upgraded suite with views of both waterfalls. Perfect for watching the fireworks. The rooms were spacious and very clean.

Overall, it was okay. You can see the waterfall right from the room. The waterfall view room does have a very loud sound from the waterfall, though. The paper coffee cups felt a bit cheap. Breakfast was decent with very generous portions.

The room was beautiful and very relaxing. I was worried about not being able to see the Falls View, or only seeing a little bit, but the view from the room was stunning and I was extremely satisfied. I would love to stay here again.

The location is fantastic, offering the best angle to admire the magnificent waterfall right from your room. Just a heads-up, this hotel is in Canada; I accidentally booked the wrong one. Checkout was a bit slow, and I still haven't seen the credit card charge yet.

Pretty good! We were given a room on the 33rd floor with an amazing view. The view alone is definitely worth the price! Just a heads-up, the bottled water in the room is only free for members; otherwise, it's 3 CAD per bottle. There's a convenience store downstairs, but it's quite expensive. I recommend bringing a few bottles of water with you before checking in. Save where you can, spend where you should!