Hotels With WiFi in West Java, Indonesia

"Our stay at Gaia Bandung was truly exceptional, and the team deserves every bit of praise. From the moment we arrived, the service was outstanding. Whoever selected and trained the staff clearly knew exactly what they were doing. Everyone we encountered was warm, kind, genuinely welcoming and incredibly helpful. There was something particularly special about the smiles from the staff — they never felt routine or forced, but genuinely warm and sincere. We honestly felt like celebrities throughout our stay! 😊 The hotel itself is beautiful, stylish and very chic, while still managing to feel warm and welcoming. The food was excellent, with a wonderful variety of choices, so there was something for everyone. We also had a fantastic massage, which was another highlight of our stay. And then there was MonoMono. The restaurant was absolutely amazing, both in terms of the food and the experience. We received wonderful service from Ramdan, Roma, Hali and the entire team. They were knowledgeable, attentive and genuinely caring, while also knowing exactly when to be present and when to give us space. It made the whole dining experience feel very special. But what impressed us most was what happened when our stay unexpectedly took a difficult turn. When my husband ended up in hospital, the care and concern from the Gaia team went far beyond anything we could have expected from a hotel. The concierge team and the entire crew were incredibly helpful, and the duty manager and staff were checking on his condition every couple of hours. They genuinely cared about how he was doing and whether there was anything they could do to help. That kind of care cannot be taught from a service manual. It comes from people who genuinely care about their guests. Gaia gave us a beautiful stay, wonderful food, excellent service and an absolutely lovely environment — but most importantly, it gave us a team of people who made us feel looked after when we really needed it. A huge thank you to everyone at Gaia and MonoMono. Ramdan, Roma, Hali, the concierge team, the duty manager and every member of the staff who took care of us: you made a lasting impression on our family, and you deserve all the praise. ❤️ We would happily return to Gaia, and we will remember the people here long after we leave."

"I stayed for one night with my husband and child in a privilege pool room. It was only an hour's drive from Bogor. All the staff were friendly. We were allowed to play in the aviary while waiting for our room (because we arrived too early, around 12 PM), and lunch at the restaurant was delicious too. The most memorable part was the aviary attendant, who was so communicative with the kids, making them feel right at home. There were many free activities for children, and some paid ones like horseback riding, but it was all worth it since we didn't have to go out elsewhere. When we visited, we also received a free anniversary cake slice, free snacks in the room, and a free framed photo with a photographer. Thank you, Mercure Cibadak and the gentleman in the photo. We'll definitely be back! The only downside was that the artificial waterfall in the aviary wasn't running when we arrived, which was a bit disappointing, but overall, we were happy and enjoyed our stay."

"Staff goes above and beyond to make our stay comfortable and enjoyable. They made up the towels and our kids’ stuffed animals all cute after cleaning our room. And, we left behind a few valuable things after checking out and they contacted us immediately and we were able to come back and get them so smoothly. Thank you!"

"We stayed 4 nights as a family with two children. Overall: an excellent family resort with genuinely outstanding staff — the friendliness was consistent everywhere we went, from check-in to restaurants to the spa, across the entire stay. Check-in & room: Check-in was long but handled in a friendly manner. Executive Suite 7501 is very spacious with a large bathroom and a very large balcony. Ideal layout for a family of four. Pools: Very large swimming pools with separate areas for kids and adults — this separation worked well for us. Damar Restaurant: We ate here for the Saturday ”Surf & Sear Live Robata Night” and daily breakfast. The dinner buffet is the widest I have seen in a hotel — huge variety, delicious and freshly cooked, in a cozy atmosphere with very attentive staff who helped us in every way. Kids ate free at the themed night (printed on the bill), drinks were included in the buffet price (iced tea, cold brew, iced latte, ginger fizz), and the ALL Accor membership 10% F&B discount was honored. One honest caveat: the advertised live robata grilling counter was absent our night because the restaurant was hosting a wedding, so it was effectively buffet-only and busy — if you're booking specifically for the live-grill experience, confirm no private event is scheduled. Breakfast (also at Damar): wide variety, same friendly staff, but very crowded on Sunday morning — noticeably calmer on weekdays. The resort clearly runs at full capacity on weekends with the Jakarta crowd. Mad Cow (steakhouse, Level 6): Quiet, relaxed atmosphere on our Sunday visit. Steaks are grilled on an open station, staff were very friendly and helped us choose. Fresh juices were good. Note it's a premium-priced venue — imported Australian 450g cuts at steakhouse prices — and alcohol-free per local regulations (mocktails and juices only). Spa: Very clean and relaxing. We took two treatments — a 90-minute Traditional Balinese massage and a 60-minute Deep Tissue — both excellent. Padi Pool & Bar: Good mocktail selection for a pool day. Practical notes: the resort suits families exceptionally well; GrabFood delivers to the lobby if you want variety; folio can be pre-settled the evening before an early checkout, which made our 06:30 departure effortless; roughly 2 hours from CGK airport (use the Kunciran toll route to avoid Jakarta traffic). Verdict: The staff make this resort — every single venue, every single day. We'd return."

"The location of this accommodation is excellent, with easy access and not hard to find. Overall, it's okay. However, it's the minor details that make the stay less comfortable, for example: 1. No refrigerator available. 2. The bathroom floor is slippery. 3. No dedicated hand soap (we had to use shower gel, and even though it's not far, this is important). 4. No place to put personal items inside the shower. 5. Hot water for showering is very limited; we had to wait about 1 hour for the next hot water supply. 6. No hot water at the sink faucet for handwashing. At night, the temperature can get very cold, so hot water for handwashing is essential. 7. The chat application needs improvement because when typing, you can't see what you've written directly like in WhatsApp, so you have to constantly hide the keyboard to check. But the staff are very friendly and always ready to help. Thank you."

"Delicious breakfast with a great variety of choices. The breakfast was absolutely delicious and had plenty of options. Amazing hotel with great service, clean rooms, and a comfortable atmosphere.  Thank you so much for the lovely anniversary wishes and the complimentary cake. It was such a thoughtful gesture and made our stay even more special. We truly appreciate it! ❤️"

"The surrounding scenery is absolutely beautiful, and staying in the middle of a tea plantation is a unique and memorable experience. The atmosphere is peaceful and offers a special connection with nature. The service and cleanliness were both very good, and the staff were exceptionally friendly and welcoming. While the food selection was somewhat limited, the quality and taste were quite good. The main drawbacks were the hot water system and accessibility. The water heater has limited capacity and can only comfortably support two people before running out of hot water, requiring approximately two hours to heat up again. In addition, the final 2 km of road leading to the property is very narrow and bumpy, making access to and from the hotel less convenient. Overall, it is a wonderful place for those seeking a unique nature retreat, with a few areas that could be improved."

"The hotel is relatively brand new, the room is very clean and the bed is very comfortable. The swimming pool facilities in the hotel is very large and clean, as well the gym facilities are also great and spacious. The hotel is considered luxurious. However, the location is quite isolated so we could only reach the hotel if we have a private car, and the location surrounding is quite far from Lembang city center. As for the quality of food in the restaurant for breakfast, I think it should be improved from the taste and variant, since this is considered as 5 star hotel. However, as overall this hotel is great, moreover the price is also affordable."

"The room was spacious and comfortable, providing a pleasant stay for us. However, the shower facilities were not good, water pressure is slow. The bathroom is having bad smell and the facility management should  do improvement program to resolve those issues. Overall, we had a great experience."