I unfortunately booked an executive suite. Firstly, its location was inconveniently far from the elevator, and it seems all executive suites across all floors are situated in the same corner spot. The suite was definitely overpriced for its small size, and the layout was poorly designed. Furthermore, the amenities were neglected; the Jacuzzi was dirty, broken, emitted a foul odor when operated, and even expelled debris. I reported this to the front desk, and they moved me to another suite, but it had the exact same problems. I absolutely do not recommend anyone choose an executive suite; it's a complete waste of money.
My ratings:
Executive Suite Design & Location: 2/10
Overall Cleanliness: 8/10 (though they could improve by changing towels more frequently)
Breakfast: 1/10 (Too focused on Asian food, despite most guests being Arabs, especially Saudis)
Pricing (Value for Money): 5/10 (Overpriced)
View & Hotel Location: 5/10
I suggest they lower their prices and encourage guests to choose a standard room with a river view. They should also pay more attention to offering Eastern, Arabic, and Western food options. Finally, some staff members were notably unwelcoming towards Arab guests and made no effort to provide better service.
Our 3-day, 2-night stay at the Sunriver Hotel Setiabandung's Family Suite was truly memorable. This hotel boasts a new, modern building, a comfortable ambiance, and excellent cleanliness. The facilities are comprehensive, making our family's stay very pleasant.
The hotel's location is also strategic, close to various culinary spots and tourist attractions in Bandung, which made it easy to get around without long journeys.
There was a minor issue on the last night, where the power went out twice, but it was brief and quickly restored. This didn't detract from the overall enjoyable experience.
Overall, this hotel is highly recommended for families and travelers looking to enjoy a holiday in Bandung with a comfortable atmosphere, complete facilities, and easy access to many interesting places.
We booked a room for family and also ordered extra bed so the room could accomodate for 5 people and it was large enough to still have extra space for luggages and praying. The cleanliness was on top and the amenities were complete. The front desk was also very kind in accepting our request of luggage keeping and extra bed and breakfast, and the location of the hotel is also really close to Tol Pasteur, so I would totally love to visit again. Nearby is also full of food and restaurants!
This a great place to be with family....I recommend all family to stay in this resort and book family room...me and my kids and my family love staying in this hotel
Unbeatable loction. 100m away from the vibrant Braga Street. Good size and clean Merdeka Room. Friendly and helpful staff.
Breakfast spread , satisfactory. Didn't manage to use other facilities provided.
Our last visit was in 2023, at the apartment unit. Didn't realise that we booked the sama hotel until we arrived. Smelly bathroom which was the same experience that we had back then. Cleanliness was satisfactorily. I suspected the smell was due to the piping or drainage issue. Shut the bathroom door whwn you're in.
It was pretty decent, but because it's new, the service isn't quite up to par yet. I got a room at the very end of the hall, and there was still construction going on, so it was noisy with the workers. Also, the bathroom door in my room was hard to close, so I had to call maintenance and waited 1.5 hours for them to fix the door. There was no offer to move me to another room, so a lot of our time was wasted. Other than that, it was okay. The staff was so-so, not very proactive. The bellboy wouldn't grab our luggage unless we asked. Maybe it's because it's new, hopefully, they can improve.
It's a great hotel to stay with the family. The room is quiet, clean, and really cool. The hotel employees are also friendly and helpful with the information that you need about the route to the Great Asia Africa, Farm house etc. My kids are happy to swim till late even though the swimming pool is already closed. I will definitely visit this hotel on the next trip of adventure.
Honestly, this is the most crowded hotel I've ever stayed at. It was difficult to find parking, but luckily there was a staff member to help park the car. It was a bit of a hassle if you left something in the car because the parking lot was quite far, and they had to take me there on a motorbike 😅.
For breakfast, there were many menu options, but because it was extremely crowded, many items ran out and took a long time to be refilled. Plates and glasses also ran out and weren't refilled quickly. There was a lot of food, but the taste was standard. They had everything from gudeg, nasi kuning, pasta, an Indomie station, and even Japanese food.
Kids' activities were also plentiful but pretty standard. Because it was so crowded, it felt cramped 🙏🏻. The free playground was small, and the ball pit cost an additional 75k. The mini zoo was okay; animal food cost 20k. Cooking classes cost another 125k, and even requesting a birthday cake was an extra charge.
Our superior twin room had very standard facilities, nothing special for the 1 million IDR-ish price. It was a bit musty, the bed size felt like 100cm, and the towels and pillowcases were less than fresh, looking rather dull.
Would I come back? No, once was enough 🙏🏻👍
The last time we were at R Rancamaya was many years ago before covid. And after years, it is still quite good and bringing back many memories. The room is definitely needs upgrading or renovating to newer and more clean look. The buffet restaurant is great. And the animal park is definitely a must go to in the morning, after breakfast.
Amazing
84 reviews
9.6/10
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