(1) The front desk lady was incredibly condescending. She was clearly of Asian descent, but she looked at us with utter contempt the moment we walked in. Her attitude was completely impatient and rude, and she spoke to us in a superior tone, lacking any professional hotel etiquette. It was really uncomfortable to be discriminated against by another Asian person in Australia – seriously, what's up with that? 😅 Later, when we were leaving, we saw her being incredibly friendly to a Caucasian man, smiling and greeting him as soon as he entered, asking about his needs. What's that supposed to mean? 😅 I was happy until I saw her at the front desk, and then I just wanted to switch hotels.
(2) The hotel also completely failed to inform us about the check-out time. It's completely different from the standard 12:00 PM check-out in China. We started getting knocks on our door at 8:00 AM, but no one spoke, so we thought it was a mistake. No one told us it was because we needed to check out. We weren't informed at all beforehand, which resulted in us being ordered to leave immediately. It was humiliating and offensive; we were almost kicked out and were charged an extra $50! ❗️
(3) The other hotel staff were very nice, and the Thai food at the hotel was also delicious 😋. The guests from other countries we met were also very friendly and polite. The breakfast selection wasn't huge, but the fried rice was exceptionally good.
We had a great stay at Balgownie. Staff were always friendly and helpful. Room was beautiful and spacious. We enjoyed the food and definitely recommend eating dinner here and wine tasting during your stay.
Hotel near CBD,Melbourne73.9% of visitors choose this area
HHongshaodachandou2026.04.23
👍 The Ibis Melbourne Central Hotel's location is absolutely perfect! It's super convenient for transport, being so close to the central station and all the major attractions. The hotel facilities are new, the room is spacious and bright, and the bedding is comfortable. The front desk staff are very enthusiastic and promptly helped solve any issues. Plus, the breakfast is great!
We had a pleasant stay at Apollo Bay Motel. The location was convenient and the overall experience was comfortable.
- Cleanliness of the 2-rooms with comfortable bed and sharing one toilet.
- Friendly staff and easy check-in with spacious carpark lot
- Location near beach/shops/food & Ice-cream
The room location was fantastic, with a small courtyard outside and a road leading directly to the sea. The front desk staff were very patient and lovely during check-in, and they even provided slippers (which most Australian hotels don't).
The place is relatively quiet. The room is very clean and tidy. Highly recommended for staying
The parking space is also very spacious. There are also warm lights in the bathroom. You won't feel cold when taking a shower in the winter. Highly recommended.
No power for majority of our stay. This mean no air conditioning, no lifts to assist with luggage, no tv, hot water, working fridge or cooking facilities, no spa, limited gym, very dark passage ways and no lighting in car park and some stair wells. The onsite cafe was closed and even the pedal karts the kids wanted to use were all broken and not able to use.
Staff considering the issues were lovely and the resort itself was how we hoped, but needed up wasting our time and money for this stay. No offer of compensation or refund. Very disappointed.
Hotel near Tullamarine/Melbourne Airport,Airport West16.9% of visitors choose this area
GGaylene Corp2025.01.04
From the moment we entered we were greated by friendly helpful staff. Room was perfect lovely hot shower. Had dinner in the restaurant and it was beautiful. Nice and hot and very prompt with the delivery. I would happily stay again and l would certainly recommend to anyone. Nice and quiet. Bed and especially the pillow were excellent. Best night's sleep away from home for ages.
We arrived late but we managed to pick up the keys. Thank you so much.
The toilet in the room is very cold during the June period. The heater in the room doesn't cover that space. The water could also be a little warmer during winter. We had turned the tap to the max and found the water lukewarm.
Great
40 reviews
9.3/10
Price from
S$ 105
per night
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9.0/10
Great
GGuest UserThe room was pretty clean, and soundproofing was decent. Hygiene was good too. My only gripe is that the service needs improvement; the front desk wasn't very flexible. It's really close to the airport, which is great for early morning flights, and breakfast was good.
Hotel near Tullamarine/Melbourne Airport, Melbourne Airport
Price per night fromS$ 156
7.1/10
GGuest UserWe stayed in the four bedroom apartment for an inner city holiday with another family.
The location is superb, so close to everything and there is a tram directly out the front. The room was spacious enough, quiet and very reasonably priced.
Not the cleanest apartment we've ever stayed in, but it is reasonable for the price. I would definitely stay here again.
EElfmanThe hotel is located near a large supermarket and many Chinese restaurants. Parking spots are limited, so it's advisable to book one in advance. The front desk service is excellent, and the hotel offers a washing machine and cooking facilities with an open flame. Recommended.
GGuest UserThe receptionist wasn’t very friendly. Easy check in. Plenty of parking space. Room was basic but clean. Insulation of the room was not good. It was cold as we can feel the cold air entering the room from the window and door edges. Heater wasn’t functioning.
Easy check out. Location ok.
Not worth for the price we paid.
GGuest UserNot recommended for those who value their personal data security and privacy.
Not recommended for internati9nal travellers who may not have enough charge on their phones to complete 3 forms, then download and set up an app that requires constant internet and Bluetooth connections.
Booking required multiple insecure methods of sharing credit card details and identification documents along with 2 forms to fill out with personal details and an app to download in order to gain access to the Building entrance, Elevator, and Apartment.
None of this information was given to me prior to booking. I would not have stayed here if I had known the extent of insecure transmission of personal information and amount of admin and work required just to check in and stay one night. I work in this space and know the risks. Management is putting guests personal data at risks with the excessive documentation requests.
FYI, requiring someone to send credit card PICTURES and ID pictures over email is completely insecure. This is bizarrely at odds with the excessive security to get into the building.
The constant need to carry your phone everywhere or you'd be locked of the apartment or even the whole building was extremely stressful.
In terms of the actual room, once I got in, the bed, kitchen, lounge and floors were clean but the toilet had not been cleaned in a long time. This was not nice. You could see parts under the rim had not been cleaned in years. Toilet had also been recently used and not flushed properly upon arrival. I did not take photos of any of this, it was too gross.
I ended up buying paper cups as the glasses/cups as those supplied were not clean, tried to take a picture but it's hard to see. They were covered in fingerprints and fibres of some kind.
The view was nice and loungeroom was great, study nook was extremely handy for remote work. Balcony tiles are moving and could be a tripping hazard. Laundry was well equipped but did not have time to use it.
BBreakingcowGreat stay overall. The room was clean, comfortable, and well-appointed, with everything we needed for a relaxing visit. Staff were friendly and helpful from check-in to check-out, and any requests were handled quickly. The location was convenient, close to shops and transport, but still quiet at night. Breakfast had a good variety and the facilities were well maintained. Would happily stay again and recommend to others.
SSRuss83I stayed in Box Hill motel between 3rd of Nov'23 - 5th of Nov'23. My husband and I arrived at Box Hill motel around 12-1pm. We were so exhausted as we took turn driving from Sydney - Melbourne. We drove from Sydney past midnight. Upon calling if we would be let in early, surprisingly it is allowed. Otherwise we would have slept in the car until check-in time if the room isn't ready yet. We got room no.1 and it was very clean. I didn't use the towel as I prefer to use my own towel, my husband also use his own towel.
One of the hanging towel though had a snot on it and I put that towel aside despite we didn't use it. There were 3x plates in total and one of the plate was dirty and I assumed previous guest must have used this 1 plate and didn't wash it but instead just slipped it in between the clean plate. We used 2x plates for ourselves but I washed the 3x plates myself.
Great Wifi speed too as I was able to complete a little bit of work from Room no.1.
My parents always taught me to appreciate and respect people's places. Upon checking out, I saw Carol and OMG, she is so kind, friendly, down to earth and helpful. She was busy rolling people's luggage to their room. I remember my father always taught me the great businessman is not the one who always wanted to be served but the one who knew how to serve others first. There's a saying about ”servant leadership”. A great leader know how it feels to be at the bottom to observe, learn and serving others as well as better appreciate the top and experience various roles to understand the duties and responsibilities of each roles.
THANK YOU Box hill motel team and Carol too for allowing us to stay at your beautiful clean and tidy place. We were able to sleep very soundly, hope nobody can hear us snoring :)
I highly recommend Box Hill motel, Melbourne to anyone on a trip to Melbourne.
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