Quite possibly one of the best places I have stayed at. Clean and modern rooms, air conditioning was on and the location was really convenient. But the best thing was the customer service. Dani went above and beyond to ensure a comfortable stay, the man needs a raise. Would definitely be staying here when I’m back in Zagreb.
not too far from main train station, about 15mjn tram ride. the place itself is what u expect at this price, not too bad. the staff is very helpful, and open till 11pm i think, which is very helpful for if u are arriving late. i did a 1 night trip to neighbouring countries and they were helpful to keep the luggage until we came back. i recommend this place
The hotel is right next to Central Station, making travel very convenient. Our room had a balcony facing Mount Vesuvius, and all amenities, including slippers and shampoo, were provided. It was perfect for our family of three and I highly recommend it.
Five-star review (Canopy by Hilton Zagreb City Centre)
My top choice for accommodation in Zagreb! This Canopy by Hilton boasts an excellent location, stylish design, and attentive service, making it perfect for both leisure and business trips. Highly recommend!
✨ Super convenient location
Right in the heart of Zagreb, with shops, restaurants, and tram stops just outside. Within walking distance to the Cathedral, National Theatre, and the Upper Town historical district. The hotel also offers complimentary bicycles, making it super easy to explore the old town.
🛏️ Exquisite and comfortable rooms
The guest rooms are modern, minimalist, and tastefully decorated, incorporating local Croatian textiles and design elements. The bedding is soft and comfortable, and the floor-to-ceiling windows provide excellent natural light. The smart amenities are user-friendly (free high-speed Wi-Fi, smart TV, premium toiletries), with attention to every detail.
🙂 Warm and thoughtful service
The 24-hour front desk staff are professional and friendly. Upon check-in, they provide a local welcome gift and introduce nearby attractions. The concierge is enthusiastic and helpful with itinerary planning and restaurant reservations – truly warm service.
🍽️ Breakfast and dining
The breakfast is fresh, abundant, and high-quality, offering both local specialties and international options. The restaurant has an elegant ambiance, featuring fresh local ingredients and authentic flavors.
In summary: A prime location, exquisite design, thoughtful service, and a premium experience. This is undoubtedly the best choice for high-quality accommodation in Zagreb. I'll definitely stay here again on my next visit!
Like motel, some insects inside the room and need to borrow insecticide to spray the room. Breakfast is good. Environment is ok as it is a residential area and you won’t hear the airplane’s noise. The restaurant in the hotel is also a good choice to eat dinner. Helpful staff . No lift for second and third floor.
The bed provided a solid night’s rest and felt properly maintained throughout the stay. The mattress and linens were neat and comfortable, adding to the room’s overall comfort. The space was set up well and easy to settle into. Amenities worked smoothly without any disruption. The overall experience was calm, reliable, and satisfying.
The location is near a freight train hub, but it didn't bother us. The room was spacious and quite clean. The hotel owners cut corners on the decor: the walls in the hallway and parts of the room, as well as the ceilings, are bare concrete, not even plastered. Now they call it an 'original style' (chuckles). It's inconvenient that the sink is in the room, not in the bathroom. The room has bathrobes and slippers, but no disposable toothbrushes. There's a small electric kettle and a capsule coffee machine, but not even a single bottle of drinking water... Unexpected for a hotel that isn't exactly cheap. When booking, it wasn't mentioned anywhere that the hotel's underground parking costs 12 euros per night, which was also a surprise. Breakfasts are quite substantial, but there wasn't even simple oatmeal... The available food isn't very suitable for someone with gastritis...
I was informed by email in advance that there was a large event at the bar downstairs that day, but I didn't think it was so noisy. Rather than sound, the deep bass sound is very loud, and earplugs and noise canceling are really meaningless. I have cancer from 12:00 to 3:30 in the middle of the night. It was really painful. If you receive an email saying that there is a large event, cancellation is free, so we recommend cancellation.
Excellent hotel, just steps from lines 2 and 6, which take you to the city center in 10 minutes. Comfortable rooms, top-floor pool with spa. Delicious continental breakfast.
Very Good
47 reviews
8.8/10
Price from
PLN 470
per night
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9,1/10
Great
GGuest UserNice and clean hotel with excellent service. Front desk was very helpful and recommended good eating places and helped take care of the car. Parking was very convenient just out in front of the hotel.
GGuest UserVery satisfied with this stay. I flew from Munich and arrived early. The front desk arranged a room when there was one available. I am very grateful. The room is very new, the supplies are relatively new, there is nothing wrong with it. The room is very quiet in a residential area, and there is a supermarket and bakery next to it, which is very convenient. The breakfast is good, with a variety of choices and good quality. For example, the dried apricots are as good as those in Turkey, big, sweet and soft. The disadvantage is not the hotel's problem. Although the road from the bus station to the hotel is flat, it is very bad (much better on the station side) and the other side is not as good as the countryside. It is very tiring to drag the luggage
GGuest UserOne Rude Staff Member Ruined an Otherwise Decent Stay
I stayed at Esplanade Zagreb Hotel with high expectations given its historic prestige, but one employee’s unprofessional behavior significantly tarnished my experience.
Upon arrival, I mistakenly entered the hotel’s parking area as the parking gate opened. After realizing the error, I proceeded to the lobby, completed check-in, and moved my car to the designated drop-off zone for valet service. At this point, a parking attendant aggressively confronted me—hands on hips, speaking in a condescending tone, and demanding how I’d accessed the area. His demeanor was more suited to scolding a trespasser than addressing a paying guest.
To be fair, the front desk and concierge staff were perfectly polite and efficient. Had I not encountered this particular employee, my overall impression would have been positive. But for a hotel branding itself as a luxury establishment, even one hostile interaction is unacceptable. A guest’s entire perception can be undone by a single moment of poor service.
The incident casts doubt on the hotel’s training standards. Why does such a disparity in staff attitudes exist? I hope management addresses this, as no amount of century-old tradition excuses rudeness. Until then, I’d hesitate to return or recommend Esplanade Zagreb without caution.
GGuest UserAlthough the facilities are a bit old, the accommodation is clean and comfortable. It's a convenient location for exploring Zagreb city center, so I'd be willing to visit again.
TTEDDY KENNETHwe have a great 5nites stays at 2 bedroom apartment, it was a pleasant stay, the receptionist Olivier is helpful, the room is ample, all good, willing to come again if i travel to zagreb again. Supported by good Location in main area, no disappointment. Recommended for the family as well. Terimaksih (Thank You)
GGuest UserFirst things I like to express my appreciation to Toni at front desk who's very friendly welcoming my first day check in and helping me when I have problem with rental car. He really put his effort making so many calls when the rental car didn't response well, but finally all problem solved. And he sent his regard throe his friend at front desk on my second check in after 7 days traveling to Split and Dubrovnik, his name also Tony and he also very friendly.
Thanks to both of you Toni & Tony ( I hope I didn't wrong spelling your name )
It's highly recommend for all type of traveler, the room is very quite, I can't hear anything from next room or outside, sleep like a baby. I love the spacious shower room and all luxury amenities. If not mistaken I think this is a brand new hotel.
Since i drive a car, for me location is not important, 8 minutes drive to the old town, not too far. I like the neighborhood is so quite.
Breakfast has many menus and tasty too.
Overall is perfect , one thing I don't like is the dimming lights.
If they have a brighter light, I will be so happy.
The W By LJ is my youtube channel if you like to see my review video
TThanis T.The hotel is clean and basic amenities are provided. Reasonable with the price. Since I rely a lot on walking, the location is neither good nor bad. It was 2.5 km from the city center but since it is spring, the walk is really enjoyable.
AAnton26Fantastic location, excellent service and a clean room to complete the package. I ordered room service instead of going out and was so impressed with the service. Served with a smile and felt like a valued guest. Buffet breakfast offered something for everyone, whether it was a hot or continental breakfast. Thank you for looking after me!
NNathalieCiCiThis is a design hotel with an artistic atmosphere throughout. The hotel staff were very welcoming, enthusiastically introducing the hotel and thoughtfully providing recommendations for nearby restaurants.
The hotel is very close to the city center, accessible by light rail, and a 5-minute taxi ride to the bus station. There are many good restaurants within walking distance, and a DM shop is across the street. Zagreb is a small city, making walking very convenient.
Looking forward to returning here again! 🥰
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