Posted on Jul 8, 2026|Standard Room With 2 Single Beds
Guest UserThis hotel is not near the airport. The Hotel shuttle from the airport doesn’t go to this hotel. 90% of taxi refused to go there from terminal 5 because it’s too difficult. There is no hotel-owned shuttle. Public bus 703 goes to hotel but is not frequent on weekends or late at night. You have to hire WeKnowLondon in advance.
Very misleading advertising that this hotel is convenient to airport. It is cheap because it is inconvenient. I paid £30 one-way for trip to hotel, so factor that into cost unless you’re taking public bus during regular daytime weekday. Also, no restaurants or shops nearby, but there is a petrol station.
Hotel staff, cleanliness and such are good. Location sucks. “Lakeside” view attached. Note lack of lake.
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Price per night fromBRL 297
Posted on Apr 6, 2025
Katherine MorganHotel really well situated for the motorway and for Newbury station.
The facilities are really good, and service received from the moment we arrived from the very friendly and helpful member of staff on reception.
Really lovely breakfast with a great choice of food. Will definitely be returning
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Price per night fromBRL 412
Posted on May 31, 2026
Guest UserAbsolutely brilliant hotel, fantastic staff who couldn't do anymore for visitors, clean rooms and clean common areas, plenty of activities to occupy the kids during the stay and plenty of refreshments during the day including good breakfast and dinner options.
We used the pool twice a day during our stay, visited the arcade and outside park / nature trails and outside games section and neither of my children wanted to come home. I 100% recommend this hotel to everyone and will definitely be visiting again!
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Price per night fromBRL 558
Posted on Aug 4, 2025|Deluxe King Room
Guest User
Pros: Excellent location, right opposite the castle with a shopping street right outside the door.
Cons:
1) The room had a musty smell.
2) The cleanliness was terrible.
Service:
3) One staff member was very good, but the others we encountered later were not. They didn't even show us to our room. Our room was in an annex building, and they didn't explain that clearly, so we had to drag our luggage around looking for it for a long time. I was so close to losing my temper.
Overall, it's very old, not very clean, and not a premium experience.
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Price per night fromBRL 878
Posted on Jul 29, 2026|Standard Room with Double Bed
Guest UserRoom was on ground floor with two queen beds, (I only needed one), tv off button didn’t work, the room is very old and dated and is in dire need of a refresh. Premier inn has nicer rooms !! Menu is very overpriced, vegan burger fries and a coke £35!!
I would not stay here again at least not until it has a refresh, it’s just seems worn out and old in the room I was in
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Price per night fromBRL 320
Posted on Aug 17, 2025|Twin Room
Kaixinjiuhao0519I stayed here for one night before heading back home. It's a few kilometers from Terminal 5, but we had a driver taking us to the airport. The hotel does offer a shuttle bus, but I think it's for a fee. The hotel has a huge number of rooms, and the cleanliness was just okay. We booked breakfast and dinner, which were predominantly Indian cuisine. The front desk staff wasn't very professional; they forgot to give me one of my dinner vouchers and didn't even apologize when I went to ask about it.
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Price per night fromBRL 574
Posted on Jul 17, 2025|Standard Room with 2 Single Beds
FanyuhaogeThe room was spacious, comfortable, and quiet. The breakfast selection was quite rich, and the hygiene was clean and tidy. The service attitude was good, offering great value for money. It's a bit of a distance from the train station, requiring a short walk or a ride-sharing service.
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Price per night fromBRL 590
Posted on Aug 16, 2026|Standard Queen with Sofa Bed
Guest UserCheck-in took 45 minutes because they couldn't find my booking - but then found it on their ”old system” and it took them that long to manually move the booking to their new system and issue me with a key card. Not impressed with that wait time at all! They offered me a free drink at the bar while I waited, but not for my wife and child!
That aside, it's a comfy hotel that's better than some of its exterior and interior suggests. Hot shower, good TV, plugs and USB ports on both sides of the bed, good room temperature, Fairtrade tea and coffee. Breakfast was good, including freshly cooked options.
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Price per night fromBRL 281
Posted on Apr 20, 2026|Standard Double Room
Guest UserI had a wonderful experience staying at the hotel. The facilities were well-maintained, the atmosphere was welcoming, and the overall service was of a very high standard.
I would especially like to commend Kiran at reception for her outstanding professionalism and support. She ensured that our check-in process was seamless and efficient, addressing everything with a warm and courteous approach. Her attention to detail and commitment to providing excellent customer service truly enhanced our stay.
Overall, a great experience, and I would highly recommend this hotel.
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Price per night fromBRL 336
Posted on Jul 26, 2026|Club Double Room
Anonymous UserThe room I stayed in was in an apartment building near the main building, which wasn't as convenient or as nice as the main building itself. However, the hotel's location is excellent; it's just a few minutes' walk to the main street and the castle.
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Price per night fromBRL 778