Atour Hotel Xi'an Yongxingfang

Atour Hotel Xi'an Yongxingfang Reviews

Atour Hotel Xi'an Yongxingfang

89 Wudaoshi West Street, Beilin District, China/Shaanxi/Xi 'an/China, Beilin District, Xi'an, Shaanxi, ChinaView Hotel Details
Atour Hotel Xi'an Yongxingfang
Atour Hotel Xi'an YongxingfangAtour Hotel Xi'an YongxingfangAtour Hotel Xi'an Yongxingfang
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Atour Hotel Xi'an Yongxingfang Guest Reviews

4.8/5
Excellent
1401 reviews
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(1401)
Positive reviews(1386)
Reviews with photos/video(153)
Friendly front desk staff(286)
Delicious breakfast(165)
Quiet & comfortable(157)
Good sound insulation(125)
Amazing natural light(57)
Clean bathrooms(55)
Excellent TV(31)
Close to metro(19)
Negative reviews(15)
Guest User
Elegant Room
Stayed in Jan 2025
Family
15 reviews
5.0/5
Outstanding
Posted on Feb 7, 2025
Miss Duoshu is kind and nice, with strong business ability and proper arrangements. The hotel is in a prime location, a quiet area in a busy city. The city wall can be clearly seen with a 1x lens. Yongxingfang is a five-minute walk from the city wall. You can experience snacks, folk customs, cultural creations, and performances. It is very convenient. The interior is clean and hygienic, with complete facilities. The bed at Atour is comfortable
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Response from Property: Duoer thinks: the best trip is to find a long-lost feeling in Atour. Among thousands of people, Duoer is glad to meet you, not a step earlier or later. There will be new encounters only if there is a miss; fate is, not too early or too late, just right. Because of professionalism, there is excellence. Duoer is also growing, hoping to provide customers with more perfect services. Let you not only have a sweet sleep, the leisure of tea and books in the afternoon, but also a little surprise and a little touch brought by Duoer, a shallow look back at time, and a warmth for the soul.
Guest User
Superior 2-bed Room
Stayed in Jan 2025
Family
1 reviews
4.6/5
Great
Posted on Feb 4, 2025
The hotel facilities are quite new and clean, just opposite Yongxingfang. The front desk is also very friendly and the attitude is very good!
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Response from Property: Dear customer, thank you very much for your stay and evaluation. We deeply regret that we failed to fully meet your expectations this time. We sincerely apologize for the inconvenience caused to you. Your tolerance and understanding are our driving force for progress. We sincerely look forward to your visit again.
Guest User
Elegant Room
Stayed in Dec 2024
Family
2 reviews
5.0/5
Outstanding
Posted on Feb 1, 2025
The bedding in the room is clean and comfortable. The hotel facilities are very good. There are robots delivering items. The service of the front desk staff is very good. The room is clean and hygienic, and the room is soundproofed. I will choose it again when I come to Xi'an next time!
Original TextTranslated by Google
Response from Property: Thank you very much for your support and recognition of the hotel. Your praise is like a beacon guiding us to move towards higher standards. Everything we do is to bring a satisfactory experience to every guest. We are very moved to see your satisfaction and affirmation, and we will continue to work hard and wait for you to come home at any time.
Guest User
Superior Queen Room
Stayed in Dec 2024
Couples
1 reviews
5.0/5
Outstanding
Posted on Jan 23, 2025
I am very satisfied with the room. The room is very clean, the shower room is very clean, the shower water is large and fast, the shower is very comfortable, the room facilities are very complete, the TV and air conditioning can be controlled at a low temperature, and the room soundproofing is very good.
Original TextTranslated by Google
Response from Property: Thank you very much for your support and recognition of the hotel. Your praise is like a beacon guiding us to move towards higher standards. Everything we do is to bring a satisfactory experience to every guest. We are very moved to see your satisfaction and affirmation, and we will continue to work hard and wait for you to come home at any time.
Guest User
Family-friendly 2-bed Room
Stayed in Dec 2024
Family
6 reviews
5.0/5
Outstanding
Posted on Jan 23, 2025
The hotel is very close to Yongxingfang and the city wall, just a few minutes' walk away. There is also a lantern festival near the city wall, and it is convenient to go to other attractions, with a subway. Facilities: OK Sanitation: OK Environment: Good Service: Good Photos taken at Yongxingfang
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Response from Property: Every good review is the most sincere smile from the bottom of our hearts. We will turn this feeling into strength and continue to work hard to bring you a more comfortable and warm accommodation experience. We look forward to meeting you again and let us share the beauty together.
Guest User
Jimu Twin Room
Stayed in Dec 2024
Family
26 reviews
5.0/5
Outstanding
Posted on Jan 16, 2025
The room is clean, with good lighting, the front desk service is very good, the restaurant also has late-night porridge service, the hotel location is also very good, and travel is convenient.
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Response from Property: I have always believed that there is a kind of fate that does not need to care about eternity or shallowness. Just your affirmation is happiness, and just a good comment is the blooming of flowers. Life does not need to be too perfect. Having your satisfaction and support is satisfaction~
Guest User
Superior Queen Room
Stayed in Dec 2024
Business travellers
55 reviews
5.0/5
Outstanding
Posted on Feb 19, 2025
Who in my family understands! This time on a business trip in Xi'an, I chose the Wanda Meihua Hotel Xi'an Yongningmen, and the experience was amazing! The room is equipped with a full range of smart devices, and you can control everything with Xiaodu, which is very technological. There is a self-service laundry room on the second floor, and the TV in the room can also check the progress of laundry in real time. It is very friendly for lazy people like me, and it is so comfortable to live here. After checking out, I found that my mobile phone was left behind. I was anxious, and the hotel manager Li Manyi contacted me. He not only helped me find the mobile phone, but also arranged for it to be mailed. The service was considerate and thoughtful. Next time I come to Xi'an, I will definitely choose this place again, and I strongly recommend it to everyone!
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6/7
Response from Property: Dear Duoer, thank you very much for your praise and support. Thank you for choosing our hotel and leaving such a heartwarming review. We are very happy to bring you a wonderful experience. Your review is like a shining star to us, embellishing our sky and making our service more shining. We look forward to seeing you again next time!
Guest User
Elegant Room
Stayed in Nov 2024
Couples
2 reviews
5.0/5
Outstanding
Posted on Dec 18, 2024
The check-in process was fast, the check-in efficiency was fast, and the check-in was very professional. The room was arranged on a high floor, which was quiet, clean, and odorless. The room was well soundproofed, the room was clean, the lighting was good, the toilet was clean, the bathroom was very clean, the floor of the room was very clean, and the soundproofing effect was good. The bedding was very comfortable, the pillows were moderately soft and hard, and it was very comfortable to lie down. The shower flowed quickly, and it was very comfortable to take a shower. The TV, air conditioning, and lights in the room can all be controlled by Xiaodu, which is very convenient. The hotel also has late-night porridge at night, which is a very considerate service. The Zhuju Bookstore in the lobby is very rich, and there are hot drinks in winter cooked on the table, which is very heartwarming. The service is very good, and I am very satisfied with my stay.
Original TextTranslated by Google
Response from Property: Thank you very much for your support and recognition of the hotel. Your praise is like a beacon guiding us to move towards higher standards. Everything we do is to bring a satisfactory experience to every guest. We are very moved to see your satisfaction and affirmation, and we will continue to work hard and wait for you to come home at any time.
Guest User
Superior Queen Room
Stayed in Oct 2024
Solo travellers
1 reviews
0.5/5
Posted on Nov 23, 2024
I always book Atour when I go out, and I have never reviewed it. This time it is really outrageous. I read online that some hotel toothbrushes are reused, so I bought a toothbrush myself. When I opened the toothpaste in the hotel, the sky fell. It was someone who Used, half used, that’s really an exaggeration. Is even the used toothpaste reused? I thought about it all. I bought toothpaste and put my own sheets and duvet covers out of fear of getting dirty. I thought it would be cleaner. I didn’t know if my hand touched the remote control or a table or chair. I touched my face and got up immediately. Got a big pimple! I've taken it all. I never get acne. How dirty it is! My body is all red and itchy, and the earliest flight I had to change overnight has left. Ahhhhhhhhhhhhhhhhhhhhhhhhh, I am so overwhelmed. Don’t call me to send me any towels. If you have the time, you should do a good job in hygiene!
Original TextTranslated by Google
Response from Property: Dear guests, we are very honored that you have chosen Atour Hotel Xi'an Yongxingfang. We are also sorry that we did not bring you a perfect stay experience. What we can assure you is that before every guest checks in, we will treat each guest carefully. There are standardized service procedures at every step, but the bad experience we have brought to you now is indeed a mistake in our work. We sincerely apologize to you again! We have reported the problem to the relevant departments and have carefully conducted investigations and rectifications. The hotel management attaches great importance to every guest's suggestion. We will also do every step carefully. We hope you can give us a chance to serve you again. Opportunity, we look forward to your next visit and wish you a happy life!
Mario Jii
Elegant Room
Stayed in Oct 2024
Other
4 reviews
5.0/5
Outstanding
Posted on Nov 18, 2024
The experience of staying at Atour Hotel this time is really great, I must share it with you! We originally booked an ordinary double room, but the hotel was very considerate to upgrade the room type for us for free. When we entered the room, the surprise was simply indescribable. The newly upgraded double room is spacious and bright, with a reasonable layout, and every detail shows the hotel's care. The service attitude of the hotel is even better. From the beginning of the check-in procedure, the front desk staff greeted us warmly, explained every link in detail, and always had a friendly smile on their faces, making people feel like spring breeze. During the stay, if we have any needs, as long as we contact the staff, they will respond quickly and help solve them. The thoughtful service really makes people feel at home. Speaking of hotel facilities, it is also very satisfying. Everything is brand new, the bedding is soft and comfortable, and lying on it seems that the fatigue of the day can be instantly eliminated. The bathroom is clean and tidy, and the shower equipment has smooth water flow and stable water temperature. Other facilities in the room, such as TV, tables and chairs, have no signs of damage or obsolescence, and are very convenient to use. I have to mention the parking situation of the hotel, which is really convenient. There are plenty of parking spaces, and the parking area is well planned with clear directions, which is a real plus for self-driving travelers. In short, Atour Hotel left a deep impression on us, from the surprise of room upgrades, to warm and thoughtful service, to brand new facilities and convenient parking. This will definitely be my first choice for future travels!
Original TextTranslated by Google
Response from Property: Dear Duoer, thank you very much for your praise and support. Thank you for choosing our hotel and leaving such a heartwarming review. We are very happy to bring you a wonderful experience. Your review is like a shining star to us, embellishing our sky and making our service more shining. We look forward to seeing you again next time!
wujin7358
Superior Queen Room
Stayed in Oct 2024
Family
11 reviews
5.0/5
Outstanding
Posted on Dec 3, 2024
The hotel is in a good location, clean and sanitary, and the front desk and room service are very good. It is close to the Zhongshan Gate of the Xi'an City Wall, and it is convenient to travel by subway and bus. The room is very quiet and the elevator is convenient and fast. Recommended to stay.
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6/9
Response from Property: Thank you very much for your support and recognition of the hotel. Your praise is like a beacon guiding us to move towards higher standards. Everything we do is to bring a satisfactory experience to every guest. We are very moved to see your satisfaction and affirmation, and we will continue to work hard and wait for you to come home at any time.
annshangxin0624
Superior Queen Room
Stayed in Oct 2024
Family
3 reviews
5.0/5
Outstanding
Posted on Nov 20, 2024
It is really a good choice to choose this hotel this time. It is close to the city wall (Zhongshan Gate). Yongxingfang is next to Zhongshan Gate. Xi'an Railway Station is nearby. The room is large and the toilet and shower are separated. I like this point very much. It is relatively quiet to sleep at night. The hotel's own bedding is very comfortable. I will still choose this hotel next time I go to Xi'an. Sisters, go ahead.
Original TextTranslated by Google
Response from Property: Dear Duoer, thank you very much for your praise and support. Thank you for choosing our hotel and leaving such a heartwarming review. We are very happy to bring you a wonderful experience. Your review is like a shining star to us, embellishing our sky and making our service more shining. We look forward to seeing you again next time!
Heipi1314
Elegant Room
Stayed in Sep 2024
Other
2 reviews
5.0/5
Outstanding
Posted on Oct 14, 2024
The room is clean, tidy and spacious! The staff are very enthusiastic and the service is attentive and meticulous. The breakfast is rich in variety and tastes good. I originally only booked two nights, but it was so comfortable to stay here that I extended my stay for one more night. When you go out to stay in a hotel, you can definitely choose Atour!
Original TextTranslated by Google
Response from Property: Every good review is the most sincere smile from the depths of our hearts. We will turn this touch into strength and continue to work hard to bring you a more comfortable and warm accommodation experience. We look forward to meeting you again. Let us Share the beauty together!
LiSylvia
Superior Queen Room
Stayed in Sep 2024
Couples
17 reviews
5.0/5
Outstanding
Posted on Oct 11, 2024
Great sleep! This is my first time choosing Atour and it far exceeded my expectations. I particularly like the bedding. The mattress and pillows are very comfortable, soft and supportive. I slept very well and comfortably both nights. Another large-sized Xiaomi TV is also very good. I like the scrolling photo album on the cover. The dark blue is very healing and refreshing. For breakfast, I like steamed noodles, steamed buns and salad cups. Overall, I like this store very much. It’s very convenient to travel ~
Original TextTranslated by Google
Response from Property: Every good review is the most sincere smile from the depths of our hearts. We will turn this touch into strength and continue to work hard to bring you a more comfortable and warm accommodation experience. We look forward to meeting you again. Let us Share the beauty together!
Guest User
Elegant Room
Stayed in Feb 2025
Business travellers
8 reviews
5.0/5
Outstanding
Posted on Mar 7, 2025
The room is very quiet, and I can hardly hear the traffic outside, so I can sleep peacefully until dawn. As soon as I entered the room, I smelled a light fragrance, not the kind of pungent fragrance, but a very comfortable natural fragrance. There is no peculiar smell in the room, and the air circulation is very good. I am very satisfied with my stay.
Original TextTranslated by Google
Response from Property: Thank you very much for your support and recognition of the hotel. Your praise is like a beacon guiding us to move towards higher standards. Everything we do is to bring a satisfactory experience to every guest. We are very moved to see your satisfaction and affirmation, and we will continue to work hard and wait for you to come home at any time.