Hilton Guangzhou Tianhe

The hotel service was excellent. We brought our pet and had a very pleasant stay. A big thank you to Miranda and Jenny at the front desk for their help!

Great location, close to Guangzhou East Station. Kimi at the front desk was very polite and efficient with both check-in and check-out.

This hotel is super close to Guangzhou East Station, just about a five-minute walk. The hotel facilities and service are excellent. As a member, I was able to get a room upgrade, and the pool and sauna were also great! The breakfast the next morning was a pleasant surprise, with a wide variety of choices to cater to different nationalities, including Muslim-friendly options. The caramel bread, in particular, was absolutely delicious. Overall, I'm very satisfied with this hotel! I'll definitely be booking it again soon.

Facilities: A bit old, but well-maintained. Cleanliness: Pretty good. Ambiance: Overall nice, and the location is quite convenient. Service: Decent, with good coordination among departments. The staff are enthusiastic and attentive.

The room was very comfortable and clean! The housekeeping lady had a wonderfully warm smile, and the switchboard and concierge were always helpful, polite, and efficient. I happened to meet the hotel general manager when checking out, and even though he was a foreigner, he spoke fluent Chinese and was very courteous and polite! The staff, from top to bottom, all seemed very passionate!

Before checking in, I received a thoughtful call from Hester at the hotel's guest relations department, asking about my arrival time and preferences. This pre-arrival communication was incredibly heartwarming. I mentioned having a child, and they proactively arranged for a bed rail and booster seat, which was very convenient. Upon arrival, the front desk check-in was efficient, and the entire service from getting out of the car to settling in was seamless. The hotel restaurant was also excellent, with fresh, abundant, and delicious food. The staff were warm and polite, making for a very pleasant dining experience.

The location is very convenient, just a ten-minute walk from Guangzhou East. However, there's no subway entrance right outside, so you still have to walk a bit.