Sofitel Singapore Sentosa Resort & Spa
Latest booking 12 hrs ago
Check in time was 1500 and I arrive at 1415 . The queue was long at Sofitel Sentosa and it could be better if the queuing area is air conditioned . Only a small portion of around 3-4 people is in the air con area . Air ventilation should be provided for the one queuing outside . By the time it reaches me at the counter it was 1530hr . There were only 2 counter serving . The receptionist lady was very professional and told me that based on my connecting room , only 1 room will be ready shortly . And what happen was I am there going to celebrate my Fur baby 2nd birthday . My Fur baby 1st year birthday was celebrated here at Sofitel Sentosa too . Last year was amazing but this year was a total disappointment on the waiting time to check in Then waiting at the non air conditioned area , I finally got my KEYS 2 HOURS LATER including the QUEUE it’s was 3.5 HOURS !!!! I manage to get into the room only at 1745 hr . Been a frequent traveller and never in my life it’s the FIRST TIME waiting for SO LONG !!! Sofitel Sentosa needs to work on their Housekeeping which I believe it’s UNDERSTAFFS and spoil the entire experience . We CANCEL our swimming plans , check in to the room and head for Buffet dinner straight at KUI ZEEN . Receptionist Lady understand I was waiting very long and offer dining credits for my stay which I appreciate it . Also I order and paid SGD$140 for my pet which I am ok with it but when I got into the room , there was no pet bed inside with the goodie bag and it arrives only at 1800hr despite 3 calls to the reception as we were rushing to the buffet dinner Wasn’t exactly a good experience and am totally disappointed with the entire stay . Not even to say we can’t even request for late checkout based on the 3 hours lateness while paying the FULL PRICE !!! Like to see what Trip.Com can compensate a loyal customers and also Sofitel Sentosa for any further compensation for this experience for the family who have plan a long time and excited for this
Very Good
779 Reviews