Hyatt Regency Properties in Shenzhen

Facilities: The hotel facilities are very complete. Cleanliness: It was very clean. Environment: The environment was surprisingly pleasant. I even saw some nice scenery from the hotel's rooftop garden. It's quite a unique view for such a busy place as Shenzhen Airport. Service: The hotel service was excellent. For passengers flying, they even offer the convenient service of going through first-class security. The express check-out point is right on the way to the airport terminal, so you don't have to go back to the front desk, which is very thoughtful. Among airport hotels, this Hyatt at Shenzhen Bao'an Airport is truly well-designed. The first-class security and fast check-out are both very useful. Upon entering the room, there's a very special design: the hotel, knowing it's close to the airport runway, was clearly concerned about disturbing guests' sleep. Inside the outer window of the guest room, there's another floor-to-ceiling door. I tried it myself, and opening and closing this window/door makes a huge difference in noise perception. Being able to sleep peacefully without noise at an airport hotel felt pretty good.

Negative Feedback: 1. The room had a strong musty smell. They brought an air purifier and sprayed air freshener throughout the room, but it barely made a difference. I initially thought it was because the AC wasn't on, but turning it on didn't help. I informed the front desk at 9:30 PM on the night of check-in, and they came up to try and resolve it. I also mentioned it again at check-out. 2. The bathtub in the room was dirty, so I didn't dare use it for a bath. I informed the front desk and showed them pictures at check-out. (See image 1). 3. There was an issue with the carpet in the room; parts of it were sunken. I noticed it just before check-out, with a circular indentation near the chair leg. I forgot to mention it to the front desk when checking out. (See image 2). Positive Feedback: The breakfast was varied, the view was excellent, the service was warm and attentive, and the details were decent. (See images 3-4).