MASON Reviews

Upon reading the negative comments, I initially worried that I might not be able to provide my parents with a flawless trip. As a result, there is no need for excessive concern. This hotel and its staff surpassed all expectations, and my parents truly relished their stay. The exceptional service extended by the staff further enhanced their experience, solidifying their enjoyment. Contrary to the negative comments, I found the staff at MASON PATTYA to be exceptionally polite, helpful, and professional. They displayed a high level of training, responsibility, and were available 24/7 to cater to my needs during my stay. Their dedication and service alleviated my concerns about providing my parents with a perfect trip. I can confidently say that the hotel and its staff are truly great. My family and I really appreciated for the outstanding service provided by three members of the hotel staff: Joe, Far and Bell. Their dedication, professionalism, and attention to detail have truly made my stay at your hotel a memorable experience. Additionally, the cleanliness in the villa was not an issue during my visit. It was well-maintained and provided a comfortable environment . The hotel offered a varied breakfast selection during my stay, and the quality of the food was satisfactory. While I thoroughly enjoyed my stay, I do acknowledge that there was a lack of activities at the hotel during weekends, which could be an area for improvement to enhance the overall guest experience.