4 Star Hotels in Lucerne

Excellent location and a decent & clean hotel indeed. Friendly & helpful staff. Will be my choice again if visiting Luzern again.

I only stayed for one night as a stopover, but the hotel is very close to the station, and I have already arrived when I got off the bus and crossed the road. There is no air-conditioning in winter, but opening the windows is good enough! The room as a whole is so clean! The staff at the front desk are very kind and answer all questions! And the hotel is 5 miles away from the scenic spots, just walking distance! Moreover, a small supermarket is opposite the hotel, and it only takes a few steps to buy snacks! And there is a D restaurant on the lower floor of the subway station! Overall, it is highly recommended for travelers who want to catch the train the next day.

Don't be fooled by the gorgeous exterior photo of this hotel. There is no grand lobby to speak of that you would expect to match the building facade. Rather there is no lobby!!! As you enter the building there is a Starbucks to the left and a Covid testing facility to the right with people in line waiting to get tested that you need to walk by. Around a corridor you will find the reception - and that is where the bad part of this report starts. We had booked a Deluxe Design Suite and when we checked in that is was the room type written on our reservation card. We got our room key and walked back by the covid testing line and waited amongst them for the elevator. Up to our room and no special area of hotel as promised, no shower in room - just a tub with no curtain, no double sink, no electric blinds, and a room less than half the size as advertised. We go back down to the lobby and told them that the room was not the one we booked. They argued with us that it was indeed what we booked despite it missing the features and size they advertised. They had the nerve to say to us ”.......we didn't know having a shower was a criteria for you......”. They said they had no other rooms and offered us nothing in compensation other than we could switch rooms the next day. We went back to the room contemplating whether we would try and find another hotel and after a few minutes the front desk called and said another room had come available. A different clerk brings us a new key and shows us to a different room in the ”special” area of hotel - same hallway except you needed to use your key to access a door blocking the hallway to an identical hall - nothing special here like having a concierge lounge etc etc. This new room was closer to what we booked so we accepted it. We stayed four nights and everything was ok except they did not replenish the bottled water each day - told us 2 one litre bottles per stay not per night. I would not have written a review except fir what happened upon check-out. A manager checked us out and asked how our stay was and our response was fine after they got our room sorted out. She looked at the reservation and said well the room you booked was what you were originally placed in and then proceeded to argue with us that there was no difference between the rooms and that not all Deluxe Design Suites come with a shower. Rather than argue with her we walked out pissed off at them once again.

We stayed here for a couple of nights whilst visiting Lucerne and although it looked good on paper we were worried about noise from the train terminus right next door. However as long as you don’t mind closing windows at night and using aircon the triple glazed windows block out nearly all the sound. We stayed in small single rooms on the sixth floor which although compact were spotless, very modern and had everything you might need. Staff were really lovely and breakfast was superb. For a mid priced hotel in Lucerne look no further.

Very old hotel, the elevator is very small, you have to carry your luggage up the stairs twice when you get out of the elevator to go to the room, so if you have big luggage, be sure to tell the front desk to give you a room without going through the stairs. There is no air conditioner in the room, but a hair dryer was sent with a loud sound, cold air from the front, and hot air from the exhaust vent at the back, so you know that the temperature of the room basically does not change. Fortunately, Lucerne is not very hot at night, and the room is large enough , not stuffy. The service staff perform normally, not particularly enthusiastic, nor unfriendly, which is okay. There are no toothbrushes and slippers in European hotels, so you need to call to ask for them. The location of the hotel is very good, you can see the Huaqiao when you go out. Overall it is good.

The location is good, the hotel facilities are simple, the choice of pillows is lacking, and the gimmick that the rooms provide cotton flip-flops 🩴 is unacceptable. The price is too high and the price/performance ratio is not suitable.

My husband and I stayed at this very pleasant hotel for 5 nights. Our quiet room faced the river, with lovely views. Our bed was comfortable, and we enjoyed getting chocolates every night. Convenient to the train station as well as the Old Town and shopping districts. The front desk staff greeted us warmly upon arrival and was available to answer questions throughout our stay. Our bathroom included L’Occitaine bath products and a tub as well as an enclosed shower. I found the shower somewhat claustrophobic, but my husband liked it.

Hotel location is fantastic. Less than 1 minute walk from the information center located from the train station. Hotel room is fine but the edges of the bed frame protrude out hence one needs to be more cautious. We arrive at 7pm on a Sunday evening and check in was quick. Will appreciate if WiFi password and Lucerne Visitor card are given upon check in instead of having to request for it. At 11pm, when i tried to input the WiFi username and password, it shows Credit used up. I called the reception for assistance and was told to come down to the reception. After going down, I was given another print out of the WiFi username and password. I do not understand why this cannot be communicated over the phone. Went back to the room, tried the new username and password and it still doesn't work. Only managed to login to the WiFi the following morning when I went to the reception and get another user ID and password. Not sure if this is common in Switzerland but this sure is my first encounter.

Like Lucerne, the hotel is also good, spacious and comfortable and bright, the bathrooms in the rooms are large, breakfast is on the first floor, the content is rich, and individual tourists and tour groups are separated, which is good. I stayed for two nights, and one of them was on weekends. I did n’t know where there were any parties nearby. The singing and joking noise continued into the middle of the night, which really disturbed the people. It seems that the quality of Westerners is not as evaluated.

If you are looking for a chic, wonderful, brilliant, inspired stay, this is where you will find it. Located by the lake with beautiful views of the Alps, there is no shortage of surprises. It may be a bit far from the central Lucerne walking distance, but it is easy to take bus 24 to the ‘Hermitage’ station. The hotel staff is very friendly and approachable. The room is chic. For afternoon tea, There is a bar with great views. The hotel provided us with a delicious dinner! We will stay here again and again. This was the best stop for our honeymoon and we never stopped talking about it!