Hotel Astoria

First off, the location isn't too far from Lucerne train station. We had a Swiss Pass, so we could take the bus for free. We rode one stop, got off, crossed a road, and turned left – super convenient! Many bus routes pass by, and Chapel Bridge is just a walk away. The hotel upgraded us to a deluxe double room, which was much larger. There was plenty of space for luggage, and it didn't feel cramped at all. The room was clean, and they provided two large bottles of water daily, which was enough for our needs. Everything was great, and the only reason I didn't give full marks was the extra tax charged, as others have mentioned. Initially, the front desk staff was polite. When I showed them my booking confirmation, pointing out that the tax on the order differed from what I actually paid, they looked at it for a while, then unhappily replied, 'I don't know.' I ended up contacting Ctrip customer service. They told me they'd contacted the hotel but couldn't negotiate. Finally, Ctrip customer service said they would compensate the difference with points, which arrived quickly – kudos to Ctrip! Many people have brought up this tax issue, and I'm not sure where the problem lies. Other hotels in Switzerland charged exactly what was stated on the booking. Only this hotel charged differently. Although it wasn't a lot of money, it felt a bit uncomfortable. Also, someone mentioned a 100 CHF deposit per day, which they indeed charged. When I checked out, I specifically asked when it would be refunded, and the front desk said the same day, which it was. In Lucerne, there's a Chinese restaurant called No. 8 that serves delicious Chinese food, completely authentic to domestic tastes. The owner is also very nice and polite.

The hotel is conveniently located near Lucerne train station, just a 10-minute walk or a short tram ride away. It's also only a 10-minute walk to the famous Chapel Bridge. The hotel has a modern design, and the rooms are spacious. The only design flaw is that there's no door between the bathroom and the room – I wonder if all rooms have this layout? The bedding was very comfortable, and the breakfast offered a good variety. Definitely recommended!

Located on the busiest street with easy access to multiple subway lines, the hotel offers a great breakfast and excellent service.

The hotel's location is good, but it's very small and the facilities are old. Many details are lacking, and there's a dangerous light that you could easily bump your head on.

The hotel's location is excellent, very close to the train station, Chapel Bridge, and Lake Lucerne, all within a 10-minute walk. However, the room was a bit small. During my ten-day trip to Switzerland, other hotels of the same caliber and room type booked through Trip.com were all larger than this one.