Name: Comfort Suites Harvey - New Orleans West
Address: 1611 Elton Court Rd, Harvey, Louisiana, 70058, 1611 Elton Court Rd, Overseas, United States
Rating: 3.3

Comfort Suites Harvey - New Orleans West Reviews

Comfort Suites

All reviews

24-hour front desk

Parking

Wi-Fi

Smoking area

Breakfast

Non-smoking room

All Languages

All Room Types

The service at the hotel was good the hotel was around all the food places to eat the room was so clean When I come back to New Orleans I’m going to book the same hotel 


Hi, if I could give 0 stars, I would. On October 21, 2022, I arrived at this hotel a little after midnight from Birmingham, Al ( 5 hour drive). I looked online and saw where it had pretty good reviews. The plan was to come to New Orleans a day early so we wouldn’t have to rush to catch the cruise ship the next morning.   Once I arrived, I obtained my room key and my mother in law rented a room as well. When I went to my room( room 106), it smelled like mold, the curtains were severely stained and the front door was already open and would not lock. I went to the front desk to report this and was told by the clerk that she would try to get maintenance to secure my door. The clerk called and called and maintenance never answered. I couldn’t put my items in the room and leave because we didn’t want our property stolen.  I went to my mother in laws room ( room 310) and there were roaches that were still alive on her walls, as well as, dirty curtains and a moldy smell. Her sheets were also dirty.  At this point, it’s time to speak with a manager. We both went back to the front desk to ask for a manager. The clerk stated all other rooms at the hotel were booked and stated the manager was out of town but she would call him.   Once she got the manager on the phone, he told her to tell us he would comp both rooms 50% or we could go somewhere else. At 1am, there was nowhere else to go and we had both just spent $234.00 each on a room here so we decided to wait it out.   We went back upstairs to talk to my wife and father in law when suddenly we began to hear a couple yelling at each other and physically fighting in the hallway. It appeared the male involved assaulted the female and she spit in his face. Nevertheless, it was a horrible night. The front desk clerk came upstairs and escorted both of them out of the hotel.  The next morning when it was time to check out, there was an entire wedding party in front of us filing a complaint about the conditions of their rooms as well.   The front desk clerk tried to call the manager to see how to process the 50% off rooms and he never would answer. We proceeded to leave because we had to board a cruise ship and once we got on the boat, we received a call from the front desk stating she got in touch with the manager and he had no recollection of saying he would comp our rooms 50% and there was nothing that would be done.   We were absolutely furious! I ended up having to file a complaint with corporate and they agreed to send me a check for half of my money back (which hasn’t arrived yet).   Beware of the deceptive photos online. I would not want anyone to experience what we went though. This is the first hotel in our life where we’ve had to sleep fully dressed because of the filth inside.

We stayed two nights prior to boarding a cruise of the New Orleans Port. Location of this hotel was great, Restaurant right next-door called Copleand's was very good. Lots of shopping nearby, very close to the Bourbon Street area. Upon checking in the receptionist tells me it is her first night and she is the only employee in the hotel at this time. Not a big deal. We are simple. Just need a safe/clean place to sleep. She only has us down for one night and cannot figure out how to access our other night reservation. She wanted me to sign the amount for the two nights but couldn't guarantee that I actually had a room for two nights because she couldn't find the reservation. I had the numbers ready and available. She then just says it's fine I don't need to sign it and we can look at it in the morning. Okay. We go up to the room and need sheets, blanket and pillows for the foldout bed. My husband goes down to the desk and waits almost an hour for her to come back inside. He then gets the sheets and comes upstairs. The sheets that we were given had large burn holes in them.  The couch cushions had large dark stains all over them. There was no blowdryer in the room (advertised as having one) breakfast was good. that evening when we returned for the night there were what appeared to be homeless people using the buildings electricity, The guy was suffering from pretty severe mental illness yelling at himself. There were two altercations in the night that required the police to be called. The lobby smelled as if someone was smoking inside of it. It was damp and musty. my card was in the end charged correctly, but it was not a good experience. I recommend no one staying here prior to a cruise in the future. We attempted to find another hotel for the second night but everything was booked since it was a Saturday. It was $180 per night when we stayed which was way overpriced for the disgusting condition of this hotel.

Most Relevant

Most Recent

Rating (High to Low)

Rating (Low to High)

All Travellers

Discover 86 reviews of Comfort Suites Harvey - New Orleans West, rated 3.2 by real travellers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Comfort Suites Harvey - New Orleans West Reviews: 86 Verified Reviews Latest 2024 | Trip.com

https://ak-d.tripcdn.com/images/0222212000cnnoq3u7737.jpg

Pullman Hanoi Reviews

The 1O1 Jakarta Airport Cbc Reviews

Zenitude Hôtel-Résidences Mandelieu la Napoule Reviews

HOTEL THE FLAG Shinsaibashi Reviews

Jeonju Hotel Reviews

Wish More Hotel Istanbul Reviews

The Hotel Ottoman City Istanbul Reviews

Grand Hôtel Beauvau Marseille Vieux-Port - MGallery Reviews

OYO 93958 J&B Smart Jatinegara Reviews

Chengyang Detai Hotel Reviews

Premier Old Gates Hotel Reviews

Jintan Galaxy International Hotel Reviews

Mandarin Oriental Macau Reviews

Toyoko Inn Hiroshima-Eki Shinkansen-Guchi No.2 Reviews

Golf Inn Resort Reviews

Zhaojun Hotel Inner Mongolia (Xinhua Square Subway Station) Reviews

Ean Residence Hotel Reviews

Hotel Melius Reviews

Guest House City Star Reviews

The Greenhouse Hotel Reviews

Jade Court Motel

James Joyce Coffetel Hotel (Guangzhou Beijing Road Metro Station Pedestrian Street)

Seri Simanggang Hotel

Lijiang Anlu Private Soup Hotel

LISIMAN Xinsu Yusiye Oxygen Supply Manor (Shangri-La Branch)

St. Giles Boulevard

Xiyu International Hotel

Orkid Inn Puchong

Tiger Leaping Gorge Halfway Guest House

Gewajian Hotel

Cambodia eSIM

taiwan esim

eSIM Singapore

eSIM USA

eSIM Saudi Arabia

esim bali

South Korea SIM Card

India eSIM

esim indonesia

esim malaysia

Connectivity

Skyliner

Japan Car Rental

renting a car in singapore

bangkok bts map

travel to thailand from singapore

Tokyo Metro

Tokyo to Osaka Shinkansen

mdac malaysia

Narita Airport to Tokyo

ferry to desaru

train to kl from singapore

Don Mueang Airport to Bangkok

busan to jeju

Guangzhou Airport to City

Narita Express

Getting Around

jb sentral

ocbc skyway

singapore river cruise

cloud forest

marina bay sands

mustafa centre

universal studios singapore tickets

Genting SkyWorlds Theme Park Tickets

wild wild wet tickets

Legoland Malaysia Tickets

Shibuya Sky Tickets

christmas wonderland tickets

SEA Aquarium Tickets

Jewel Changi Airport

teamLab Planets Tickets

Adventure Waterpark Desaru Coast Tickets

Gardens by the Bay tickets

ArtScience Museum Tickets

Night Safari Tickets

Hong Kong Disneyland Tickets

Artbox Tickets

Pop Land Tickets

Harry Potter Visions of Magic Tickets

Hotels near Grand Indonesia Mall

Temperature in Malang

Popular Attractions

Trip.com Promotion Codes

Trip.com Flight Deals

Trip.com Credit Card Promotions

How to book Cheap Hotels

How to book Cheap Flights

Trip.com Member Rewards

Trip Weekly Hotel Sales

Search & Book Hotels

Search & Book Flights

Trip.com Travel Guide

Trip.Best Global

Artbox 2025

F1 Singapore Grand Prix Tickets

Buy Disney Cruise Tickets

What to Do in Singapore

Events in Singapore

Trip.com Links

seo-hotel-reviewpc

@ctrip/hoh-seo-pc-template

@ctrip/hoh-seo-tdk

@ctrip/hoh-trip-header

@ctrip/hoh-online-head-album

@ctrip/hoh-online-review-searchbox

@ctrip/hoh-crumb

@ctrip/hoh-text-internal-link

@ctrip/hoh-trip-footer

@ctrip/hoh-cookie-banner

@ctrip/hoh-online-gotop-slider

@ctrip/hoh-online-commentList

@ctrip/hoh-trip-gtm

@ctrip/hoh-request

@ctrip/hoh-request-seo

@ctrip/hoh-trip-union

@ctrip/hoh-triplog

@ctrip/hoh-ubt

@ctrip/hoh-shark

@ctrip/hoh-lazy

@ctrip/trip-web-img

@ctrip/hoh-api-city-poi

@swc/types

@ctrip/hoh-hydrator

@ctrip/hoh-ibu-dependency

@ctrip/hoh-component-context

@ctrip/hoh-storage

Keep exploring

We Price Match

Response from Property

To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.

${{hotelName}} Guest Reviews

${{hotelName}} Reviews

Check available rooms for your travel dates

Swipe up to see more

Enter your dates for the latest hotel rates and availability.

Find Hotels in ${{cityName}}

Your recent searches

10 Best Hotels in ${{cityName}} - Deals+Discounts | Trip.com

seo-hotel-reviewpc_0_0_38

Comfort Suites Harvey - New Orleans West Reviews