Sheraton Properties in Harbin

As a frequent business traveler, here's my honest feedback. We stayed for one night for a wedding, and as soon as we entered the room, there was a strange odor, very similar to body odor from foreign guests. After some thought, I don't believe that's what it was, and the hotel should investigate. Also, we accidentally left our charger behind when we checked out, and no one from the hotel called to inform us. I only found out today when I called housekeeping. The front desk said they don't call because they're too busy with so many forgotten items 😄. This is part of customer service. The service here doesn't even compare to a Ji Hotel, which really tarnishes the image of a star-rated hotel. I hope the hotel industry in Harbin strengthens its management and improves the quality of its service staff! Wishing you all the best.