Vienna International Hotel (Guangzhou Railway Baiyun Station Shangbu Subway Station Store) Reviews

Response from Property: 好開心小主給的五分點贊哦！在小維心裏您就是我們最親愛的家人，我們都會盡心盡力給到您賓至如歸的温馨和舒適，您的大拇指點贊就是給到小維所有努力最好的肯定和值得！滿心歡喜的期待小主的再次回家

Response from Property: 親愛的小主，首先感謝您的選擇與耐心點評，入住給您帶來不好的體驗我表示十分抱歉，您反饋的問題我們將予以記錄並上報，入住過程中您有任何疑問或建議，您都可以聯繫前台，我們將在第一時間給您處理，再次給您説聲抱歉，全體員工期待您再次光臨。

Response from Property: 親愛的客人，讀完您的評論我們心裏也很過意不去。對於房間設施老舊及施工帶來的噪音干擾，向您致以最誠摯的歉意。我們已記錄下您的反饋。關於噪音問題，我們已協調相關部門優化施工管理。若您近期仍有入住需求，請直接聯繫前台經理，我們將為您安排遠離施工區域且已維護的安靜房型。懇請您再給我們一次服務的機會！

Response from Property: 感謝您的反饋！很高興您對我們的地理位置和房間衞生感到滿意，我們也一直致力於為客人提供便捷的出行體驗。關於您提到的語言溝通問題，非常抱歉給您帶來了不便，這確實是我們需要改進的地方。我們會考慮加強前台人員的英語培訓，以便更好地服務國際旅客。期待下次能為您提供更順暢的入住體驗！

Response from Property: 用一秒鐘忘記煩惱，用一秒鐘享受快樂，用一小時與喜歡的人度過，用一輩子關懷最愛的人，然後用一個微笑接收我現在傳遞給您的短訊，祝小主天天開心。

Response from Property: 尊敬的賓客：您好！感謝您的入住和分享！小維再次感謝您的肯定，維也納酒店是一個活力，積極向上，充滿法國浪漫主義的國際品牌。請您放心選擇維也納酒店，小維將熱情迎接各位賓客的光臨！

Response from Property: Dear Guest, thank you so much for taking the time to share your stay experience. We are also delighted by your positive feedback on our room cleanliness, facilities, and service. Your satisfaction is our greatest motivation to keep improving! Regarding your question about parking fees and reminders, we take it very seriously. As the parking lot is independently operated and managed by the property, it is indeed subject to standard charges. Our failure to clearly inform you of this before your check-in was an oversight on our part, and we sincerely apologize for that. We have now instructed our front desk staff to proactively inform guests of the parking fee details during check-in, and we will also add relevant reminders to the booking confirmation page and in your room. Thank you again for your valuable suggestions; they help us continuously improve our service. We look forward to your next visit, and we will strive to provide you with even more attentive service and a more comfortable stay!

Response from Property: 您好！非常感謝您抽出寶貴時間分享入住體驗，也為本次入住給您帶來的不佳感受，我們深感抱歉。對於您提到的椅子和蒸汽熨斗清潔度問題、設備老舊及部分設施故障，我們已立即安排相關部門進行全面檢查和維護，對有問題的設備進行更換，並加強對客房用品的清潔和消毒流程。關於早餐選擇有限的反饋，我如果您願意再次給我們機會，我們非常期待能為您帶來一次滿意的入住體驗。再次為此次不愉快向您致歉！們已經和餐飲團隊溝通，會盡快豐富餐品種類，特別是增加適合素食者和清真飲食需求的選項，努力為每位客人提供更貼心的用餐體驗

Response from Property: Dear Guest, Thank you for your stay and positive feedback! We appreciate your kind words once again. Vienna Hotels is a vibrant, positive, and romantic international brand. Please feel confident in choosing Vienna Hotels; we warmly welcome you!

Response from Property: 尊敬的貴賓，非常抱歉讓您此次入住不是很愉快，酒店是2018年開業的，目前的話8樓的房間是已經全部翻新，其他樓層也在有計劃的翻新當中，希望您能給我們機會呀，下次入住肯定是不一樣的感受，期待您的下次檢閲。

Response from Property: Dear guest, hello! I am your most beautiful Xiaowei. Thank you for your recognition of Xiaowei's home. From your brief but not simple review, I can see that you have a lot of love for Xiaowei. You are welcome to come back often and let Xiaowei (pamper) you!

Response from Property: Dear distinguished guest, thank you very much for your stay and comments. We are sorry that your stay experience did not meet your expectations. We will actively improve the matters you have reported. If there are any shortcomings, please forgive us for the inconvenience. We will actively work hard to improve and will do our best to improve the quality of service. We look forward to your comfortable and satisfactory next visit.

Response from Property: 尊敬的賓客，您好，非常感謝客官對我們的滿意於肯定，做到讓客人滿意，衹是我們的起點，驚喜和感動才是我們的目標，我們會不斷努力，繼續加油，期待您的下次入住，我們將會為您提供更多的貼心服務，祝您一切順利，天天開心哦！

Response from Property: 感謝您給予我們中肯的評價，您的滿意是我們的不懈追求，我們會再接再厲，保證我們我們的服務品質，期待您的再次光臨，祝您生活愉快！