Extended Stay America Suites - Fayetteville - Cross Creek Mall

Extended Stay America Suites - Fayetteville - Cross Creek Mall Reviews

Extended Stay America Suites - Fayetteville - Cross Creek Mall

4105 Sycamore Dairy Rd, Fayetteville, North Carolina, AR 28303View Hotel Details
Extended Stay America Suites - Fayetteville - Cross Creek Mall
Extended Stay America Suites - Fayetteville - Cross Creek MallExtended Stay America Suites - Fayetteville - Cross Creek MallExtended Stay America Suites - Fayetteville - Cross Creek Mall
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Extended Stay America Suites - Fayetteville - Cross Creek Mall Guest Reviews

3.6/5
7 reviews
Verified reviews
Location3.6
Amenities3.6
Service3.6
Cleanliness3.6
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All reviews(7)
Positive reviews(4)
Reviews with photos/video(3)
Negative reviews(3)
Explorer47589371558
Stayed in Aug 2024
Business travellers
1.0/5
Posted on Aug 1, 2024
Cockroaches, Homeless, and **********! Do NOT stay here. The rooms wreak of stale cigars, ****, and cigarettes. The homeless and ********** come in and hang out in the lobby, outside, and out back by the dumpsters. Look and you’ll see their mattress. This hotel does not offer a continental breakfast. They do NOT even offer housekeeping! Stay away!
Response from Property: Dear Guest, Thank you for your feedback. We apologize for the issues you encountered during your stay, including concerns about cleanliness and safety. We are committed to maintaining a secure and comfortable environment for all guests and are addressing the problems you've described. We are also reviewing our service offerings to better meet guest expectations. We appreciate your comments and hope you will consider staying with us again in the future. Sincerely, Hotel Management
367laurib
Stayed in Aug 2024
Business travellers
1.0/5
Posted on Aug 1, 2024
This hotel is terrible, it’s not clean, fire detector was hanging down in the room, the toilette roll holder was broken off the wall, it was a nasty kitchen, couch and bathroom. I will never stay here again. The personnel in the parking lot were creepy, there is a small parking lot in the front the fills up and if you have to park in the back none of the doors work so you have to walk around with all of your stuff. The hotel is extremely dark.
Response from Property: Dear 367laurib, Thank you for sharing your concerns. We apologize for the issues you encountered, including cleanliness and maintenance problems. We take your feedback seriously and are addressing these concerns with our team to ensure improvements are made. We also appreciate your comments about parking and security, and we are working to enhance these areas for a better guest experience. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Adrienne C
Stayed in May 2024
Business travellers
5.0/5
Outstanding
Posted on May 28, 2024
Always a pleasure! Evelyn , Paula , TJ, Bobby (Smiley face) & Staff always make you feel welcome! I fly here everyweek & one thing for sure they definitely deliver not only great hospitality, you feel it & you leave knowing it! Thank U very much!
Response from Property: Dear adriennecW8138LX, Thank you for your wonderful feedback! We are thrilled to hear that you consistently enjoy your stays with us and that our team, including Evelyn, Paula, TJ, Bobby, and all our staff, makes you feel welcome and appreciated. Providing exceptional hospitality is our priority, and we're glad you feel it every time you visit. Thank you for choosing Extended Stay America and for recognizing our team's dedication! Sincerely, Hotel Management
Guest User
Stayed in Aug 2024
Other
5.0/5
Outstanding
Posted on Aug 8, 2024
Home away from home!! The entire staff are phenomenal! They are led by a true leader and it shows. The rooms are comfortable and spacious! We feel like family. We feel safe and secure. I would recommend anyone who's looking for a short or long term stay to here! Thank you Evelyn and the entire staff for all that you do!!
Guest User
Stayed in Jun 2024
Other
5.0/5
Outstanding
Posted on Jun 29, 2024
Me and my husband have been here since June 2023 and we absolutely love it here. Staff is amazing, especially Ms Paula, Miranda, TJ, and Ms Evelyn. Like any business problems can arise and they are quick to resolve and make ESA a safe, quiet, and wonderful place to have as your temporary home. You won’t find another place like this that is affordable and clean like it is here. So if you’re just passing through or need a place for a longer time period THIS IS YOUR PLACE!! I can’t thank the staff enough for how kind, welcoming and helpful to me and my husband!
Emily B
Stayed in Mar 2024
Business travellers
1.0/5
Posted on Mar 27, 2024
I am here traveling for work and have been staying at this hotel for a little over a month . This hotel is Roach infested, the HouseKeepers doesn’t clean the rooms properly, the carpet is dirty , the appliances are very old and Outdated, and the hallways always have a bad smell. recently the staff has removed the handles to the doors in the back of the hotel and also deactivated the key reader so there is no point in parking in the back parking lot . Very unprofessional !
Response from Property: Dear emilybK572DG, Please accept our sincere apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this matter with our housekeeping department associates to ensure this is resolved. Also, we are looking into the parking concerns mentioned. We appreciate your patience and for bringing this to our attention. Please reach out to us at the front desk to make the remainder of your stay pleasant. Have a great day! Sincerely, Hotel Management
Guest User
Stayed in Jun 2023
Other
3.0/5
Posted on Jun 12, 2023
Good value relative to some other stays in the area, but you also get what you pay for. While most surfaces seemed clean, the floor was a mess -- it seemed like the staff just swept things to the side and left it there. Lighting is very drab and depressing throughout. Nice staff up front.
Response from Property: Dear wonderwandernyc, Our team is grateful that you chose to stay with us and enjoyed the considerate hospitality of our staff. However, we regret that we could not provide you with the flawless experience you deserve, and we sincerely apologize. Your valuable remarks were already shared with our housekeeping team for quick review and action. Thanks again for your feedback; hosting your visit was a pleasure. Sincerely, Hotel Management