To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.5
Cleanliness4.7
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All reviews(3670)
Positive reviews(3506)
Reviews with photos/video(535)
Well decorated(262)
Classy environment(257)
Luxurious(163)
Large rooms(135)
Friendly front desk staff(129)
Close to metro(74)
Nice bathtub(49)
Delicious buffet(14)
Negative reviews(164)
Guest User
Standard Single Room
Stayed in Jun 2024
Business travellers
1 reviews
4.2/5
Very Good
Posted on Jul 5, 2024
The hotel was recommended but I was a little sceptical, howerever upon arrrival in the room I was totally entusiastic. Great room, clean, spacious and cozy. Very much enjoyed the stay.
Response from Property: Dear guest: Hello! Thank you very much for your stay and comments. We will continue to work hard to improve the hardware and software services so that you and every guest staying at Hanjue can feel at home. I sincerely hope that you will always accompany and support us on the road ahead!
meii yew
Standard Room - Single Occupancy (Special promotion)
Stayed in May 2024
Business travellers
39 reviews
3.5/5
Posted on Aug 5, 2024
Meeting trip in Shanghai, choose this because of recommended by local business partner.
Response from Property: Thank you for choosing our hotel. Your satisfactiion is our priority, and we strive to provide exceptional service and comfortabele accomoodations for eahc and every guest. Your posotive feedback validates our efforts and serves as a constant reminder of our commitment to excellence.
Breno Cotta Badaro
Standard Single Room
Stayed in Oct 2024
Business travellers
19 reviews
5.0/5
Outstanding
Posted on Nov 12, 2024
I am very happy to say that this was one of the best hotels i ever been too. Very convenient with the restaurant below and shopping mall. I would like to just point out that the staff at the reception need to be a little more prepared and that you put a security guard because on the day we were there one drunk guy was insulting the ladies. Very bad look.
Response from Property: Dear valued guest: Greetings! Thank you sincerely for your stay and review. We will continue to work hard and continuously improve our software and hardware services, so that you and every guest staying at Hanjue Hotel can feel like at home. I sincerely hope to have your company and support on the road ahead in the future!
K N11
Student Single Room B
Stayed in Dec 2024
Business travellers
19 reviews
4.2/5
Very Good
Posted on Jan 14, 2025
room is clean and new.. suitable for business traveller to stay.. near subway
Response from Property: 尊敬的賓客:您好!感謝您選擇上海白金漢爵大酒店,您對酒店各項服務的肯定就是我們的前進的最大動力,作為漢爵員工,我們心懷感激,一直在努力致力於讓下榻漢爵酒店感受到最高品質的服務,為您創造“家”的温馨感受。白金漢爵熱忱期待您的再次蒞臨。
Guest User
Single Room F
Stayed in Oct 2024
Family
5 reviews
4.5/5
Great
Posted on Nov 29, 2024
The hotel is very clean and the service is quick, the breakfast requires improvement.
Response from Property: 尊敬的賓客:您好!感謝您入住上海白金漢爵大酒店並留下寶貴意見,我們將以賓客反饋為指導,不斷提高各項軟硬件設施,使每位賓客能夠乘興而來,滿意而歸,期待您的再次光臨!祝您身體健康,萬事如意!
Ann Britter
Double Room E
Stayed in Aug 2024
Family
1 reviews
4.7/5
Amazing
Posted on Oct 3, 2024
Great service and high standards in cleanliness. Very pleasant stay. 0341 I would highly recommend!
Response from Property: 尊敬的賓客:感謝您的光臨和滿意,酒店全體員工將繼續努力,一如既往的熱誠服務。歡迎您有時間常來上海,上海白金漢爵大酒店期待成為您在這座美麗城市的“家外之家”,再次感謝您的厚愛,祝您身體健康,心情愉快!
mimie
Double Room E
Stayed in May 2024
Business travellers
719 reviews
4.0/5
Very Good
Posted on Jun 25, 2024
Excellent location and great hotel!
We will definitely stay there again!”
Things I like
The location is perfect, close to shops and restaurants. The hotel is very clean and well equipped with everything we needed. The Host was great and responded quickly and efficiently to any questions or queries we had.
Response from Property: Thank you for choosing our hotel. Your satisfactiion is our priority, and we strive to provide exceptional service and comfortabele accomoodations for eahc and every guest. Your posotive feedback validates our efforts and serves as a constant reminder of our commitment to excellence.
Crystal ボロロ
Exceptional Standard Double Occupancy Room
Stayed in Dec 2023
Family
17 reviews
4.5/5
Great
Posted on Jan 10, 2024
I have been stayed 2 times. If I go to shanghai I must be stay there. I most liked.
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
XDZ
Standard Single Room
Stayed in Oct 2024
Business travellers
5 reviews
5.0/5
Outstanding
Posted on Nov 9, 2024
A super good hotel in Shanghai in every aspect.
Response from Property: 尊敬的貴賓:您好!衷心感謝您的入住及點評。我們一定繼續努力,不斷提高軟硬件服務,讓您和每一位入住漢爵的賓客都能有賓至如歸的感受。真心希望在以後的前行道路上一直有您陪伴和支持!
Hangai
Double Room D
Stayed in Jul 2023
Solo travellers
8 reviews
3.5/5
Posted on Aug 18, 2023
only one person speaks english and the payment was refund when you enter it is very hard and the bank fee is stealing 100% of your refund so not recommended
Response from Property: Thank you for choosing to stay at the Shanghai Platinum Hanjue Hotel and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent from occurring in the future. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times.
Ken
Exclusive Student Room - Double Occupancy
Stayed in Dec 2023
Business travellers
4 reviews
5.0/5
Outstanding
Posted on Jan 3, 2024
Great price and location if you are looking to visit SJTU. I was a bit surprised that my windowless room was in the basement, but all was good
Response from Property: Dear guest, thank you very much for your positive feedback on our hotel. We will continue to strive to live up to your praise. Thank you again for your affirmation of the hotel. Looking forward to visiting again and wishing you a pleasant journey!
Guest User
Student Single Room B
Stayed in Aug 2024
Business travellers
1 reviews
4.7/5
Amazing
Posted on Sep 28, 2024
I like the experience very much.
Response from Property: Thank you for choosing our hotel. Your satisfaction is our priority, and we strive to provide exceptional service and comfortable accommodations for each and every guest. Your positive feedback validates our efforts and serves as a constant reminder of our commitment to excellence.
Guest User
Single Room F
Stayed in Jul 2023
Solo travellers
5 reviews
4.7/5
Amazing
Posted on Aug 4, 2023
Aesthetically pleasing. Service was lovely.
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Christopher James
Student Single Room B
Stayed in Feb 2023
Business travellers
1 reviews
4.2/5
Very Good
Posted on Apr 2, 2023
I’ve stayed in this hotel 4 times since opening and the service quality has steadily improved. My only real complaint is they regularly break Shanghai law but allowing people to smoke in their lobby and throughout their hotel. It’s pretty disgusting. There are ashtrays everywhere that openly encourage it. I expect this type of thing in the Chinese countryside, but not in Shanghai and not at a hotel that is otherwise quite nice. The “non-smoking hotel” tag should be removed from this property.
Response from Property: Thank you for choosing to stay at the Shanghai Platinum Hanjue Hotel and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team. The hotel has always implemented the Shanghai indoor smoking ban regulations. Corresponding anti-smoking signs will be added and hotel staff will also stop guests smoking indoor. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times.
Baggioli Matteo (白玛窦)
Single Room D
Stayed in Feb 2023
Business travellers
17 reviews
4.5/5
Great
Posted on Mar 26, 2023
Great hotel. The room is very nice and large. Definitely recommended. Only thing is that such a nice hotel should have a gym!
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!