Holiday Inn Properties in Berlin

The room itself was comfortable and spacious, but the bathroom doors squeaked so loudly they acted as an alarm clock for everyone. We initially booked without breakfast, wanting to decide later. The reception said it wouldn't be an issue. The next morning, we decided to have breakfast, but were turned away because we hadn't provided a credit card. Despite asking the night before, we were not informed that we needed to do so. So, my wife and child waited at the counter while I went back to the room for my Visa card. The payment terminal didn't accept it. I stayed downstairs with the child, and my wife went up to get cash... Then, after finding a table, we were finally allowed to eat for €19 per person (child free). Upon request, the table was cleared of the previous guest's mess and dishes. Even though it was a busy period, which I completely understand, there was no staff visible apart from the access control. The food was good, but the area was extremely untidy. Only after some time did staff appear, the situation calmed down, and things were tidied up and refilled. The pool area was nice, but the communication was contradictory: signs in the room said to take room towels with you, but then there were towels available in the pool area that you were explicitly told not to take back to the room. So, on the first evening, we used the room towels, which I only managed to get exchanged by speaking to the cleaning lady in the hallway the next morning. She herself was impeccable. However, communication and organization left much to be desired. I'm still not clear on how a simple towel exchange is actually supposed to work. I could have ordered an interim cleaning via a QR code. Smoking is only allowed outside the building, and there's exactly one bench where you won't get wet if it rains. I'm still debating whether that's non-smoker-friendly or smoker-unfriendly. A 0.3 L beer from the foyer fridge costs €5, and it seemed to be refilled rather sporadically. All in all: the hotel has its advantages and comfort, but the 4-star rating set expectations that unfortunately weren't really met. The child loved the pool, and that's my personal highlight.

The room was super clean. The hotel is centrally located. Walking distance from a shopping mall and the train station. We tried ordering room service but we didn’t have a way to do it and when we called reception they basically told us to just look in the room for the menu. We only had a breakfast one. Other than that, everything else was awesome.

The hotel is modern and very beautiful. There are some restaurants in the immediate vicinity but most of them are not great. However, one bakery is superb (at the campus only a minute walk away). Very friendly staff (the courteous Mr. Kunal checked me in). Unfortunately the coffee which I got as a welcome drink was the worst coffee I had this year (embarassing).

The room was too small, didn't even have a small table, and there was a strong smell. Other than that, everything else was pretty good. You can park in the downstairs parking lot; just tell the front desk and they'll swipe a card for you.

People are friendly but little specific information was available on different occasions (eg where to find a local sports bar or local festivities -＞ go to Alexander platz & check google). Rooms on street site are noisy, airco is fixed at 19 C.

I booked it for low price and it exceeded any expectations. Hotel is super nice, location is reachable 7 min walk from bus. Close to center. Design in rooms exactly what i like. It was actually very clean aside of dust on lamp near bed. It also has gym. I would definitely back again.