Sheraton Berlin Grand Hotel Esplanade

We got a really beautiful view. The location wasn't the best, I'd say, especially during Carnival when all the transportation didn't function as it was supposed to. The housekeeper forgot to replace towels with new ones and refill the body wash, but overall we were satisfied with our three-night stay there 😗

The hotel was generally nice, given its price and location, but the stuff on the reception was quite rude at the day of our check-in — it was really uncomfortable to communicate with a person who looked forward to shortchange us, because previously in our communication with the hotel there was one price for early check-in, while at the counter it actually doubled. And, obviously, we got a room with not such a nice view as could be seen in the hotel’s photos — just lots of rooftops. Overall, the stuff was unprofessional, despite a gentleman at the check-out was pretty welcoming. About the other points, the cleaning was great, there was a huge bed and a nice bathtub. However, what was confusing is the fact that AC did not work either at the whole time of our stay, which is a common problem, judging by the reviews. Breakfast was good, a wide variety of options, including vegetarian ones.

Clean spacious room and very friendly staffs. Highly recommended to stay.

Excellent Service. Team members are all nice and helpful. Breakfast was good. I had a great stay!

Spacious rooms with strong water flow from shower head Old facade and rooms Decent breakfast spread Front desk staff service is not consistent- borderline rude when ask for bottle of water (I stayed for 6 nights) as it wasn’t replenished in the room Cleaning of the room was very disappointing- didn’t wash my stained glass until the 4th day (after 3 nights), same for the sink - can see hair still Pictures of dirty amenities attached.

I was a bit worried about staying here because of the bad reviews, but our stay was totally amazing! The gorgeous lobby and friendly staff welcomed us warmly. The room we stayed in was quite big and had a bathtub. Breakfast had many choices and was delicious. The bus stop is close by, and the train station is just an 8-minute walk away. We will definitely be back!!