Mercure Kuta Bali

Mercure Kuta Bali Reviews

Mercure Kuta Bali

Br Pande Mas, Jl. Pantai Kuta No.10 X, Kec. Kuta, Badung Regency, Bali, Province of Bali, 80361, IndonesiaView Hotel Details
Mercure Kuta Bali
Mercure Kuta BaliMercure Kuta BaliMercure Kuta Bali
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Mercure Kuta Bali Guest Reviews

4.3/5
Very Good
101 reviews
Verified reviews
Location4.5
Amenities4.1
Service4.2
Cleanliness4.3
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All reviews(101)
Positive reviews(96)
Reviews with photos/video(38)
Awesome stay(25)
Close to beach(19)
Nice sea view(18)
Great swimming pool(13)
Friendly owner(13)
Clean and tidy(11)
Convenient for shopping(9)
Negative reviews(5)
Guest User
Superior Twin Room
Stayed in Nov 2024
Family
1 reviews
5.0/5
Outstanding
Posted on Dec 17, 2024
Hotel is near the airport with 15mins+ drive and located beside the popular kuta beach. Great room service and simple yet sufficient breakfast buffet. Close to shopping mall and street shops for casual window shopping.
Response from Property: Dear Guest,Thank you for sharing your experience with us! We’re glad to hear that you found our location convenient, with easy access to both the airport and the popular Kuta Beach. It’s also great to know that you enjoyed our room service, breakfast buffet, and proximity to shopping areas.We truly appreciate your feedback and hope to welcome you back to Mercure Kuta Beach Bali for another enjoyable stay in the future.Sincerely,Management
EugeneC
Superior Double Room
Stayed in Sep 2024
Travel with friends
13 reviews
4.0/5
Very Good
Posted on Nov 1, 2024
Good location, excellent beach view at rooftop on level 4. Nice interior with elements of Balinese characteristics.
Response from Property: Dear Guest,Thank you for your positive feedback! We’re thrilled to hear that you enjoyed our prime location and the stunning beach views from the rooftop. It’s great to know that you appreciated the Balinese design elements in our interior as well. We hope to welcome you back for another enjoyable stay soon at Mercure Kuta Beach Bali.Sincerely,Management
elsieeeooo
Superior Twin Room
Stayed in Oct 2024
Travel with friends
5 reviews
4.7/5
Amazing
Posted on Nov 20, 2024
Strategically located at the heart of Kuta and Kuta Beach
Response from Property: Dear Guest,Thank you so much for your fantastic feedback! We’re delighted to hear that you enjoyed your stay at our hotel, which is strategically located in the heart of Kuta and just a short walk from the beautiful Kuta Beach. It’s wonderful to know that our friendly reception staff made a positive impression on you. Your kind words mean a lot to our team, and we’re committed to providing excellent service. We look forward to welcoming you back for another enjoyable experience at Mercure Kuta Beach Bali.SincerelyManagement
Must travel
Superior Double Room
Stayed in Dec 2024
Couples
1 reviews
5.0/5
Outstanding
Posted on Jan 22, 2025
Great location in kuta and easy to get around with with infinity pool on level 4 overlooking the beach ocean. Also with a really great  happy and helpful staff its hard to beat.
Ritesh Kumar Sinha
Superior Double Room
Stayed in Apr 2024
Family
3 reviews
4.0/5
Very Good
Posted on Jun 5, 2024
The hotel location was fantastic. However, the amenities inside the hotel room were basic, and the room size was small. In the balcony, there were only one chair which was not expected from the hotel like Mercure. Overall, it was a pleasent experience primarily due to location and accessibility to amenities. Staffs were always helpful. I would recommend it for short holiday.
Response from Property: Dear Ritesh Kumar Sinha, Thank you for choosing Mercure Bali Kuta Beach as your accommodation during your recent visit to Bali and for sharing your experience with us. We do apologize for the inconvenience during your stay with us. We are very happy to be able to serve you and we all look forward to welcoming you back to Mercure Bali Kuta Beach in the near future. Best regards, Tony Andrianto General Manager
Guest User
Superior Double Room
Stayed in Jun 2024
Travel with friends
3 reviews
5.0/5
Outstanding
Posted on Jul 30, 2024
Good location, friendly staff and decent breakfast
Response from Property: Dear Guest, Thank you for choosing Mercure Kuta Beach Bali as your accommodation during your recent visit to Bali and for sharing your appreciation with us. We are very happy to be able to serve you and we all look forward to welcoming you back to Mercure Kuta Beach Bali in the near future. Best regards, Tony Andrianto General Manager
Zi Xuan Adrian
Superior Double Room
Stayed in Oct 2024
Couples
22 reviews
3.5/5
Posted on Nov 7, 2024
The front desk service staff were friendly. The breakfast is just ok, nothing fancy. Rooms that are facing the ocean needs to be well-maintained. We encountered that the bathroom door is slightly faulty and the in-room safe deposit box though fixed but still not working well.
Response from Property: Dear Mr. Zi Xuan Adrian,Thank you for taking the time to share your feedback with us. We sincerely apologize that your recent stay did not meet your expectations. Please rest assured that we take your comments seriously and will take immediate action to address the issues you raised, ensuring they are resolved for future guests.We genuinely appreciate your input and hope that you will consider giving us another opportunity to provide you with the exceptional experience you deserve during your next visit to Bali.Thank you once again for your valuable feedback.Best regards,Tony AndriantoGeneral Manager
Guest User
Superior Double Room
Stayed in Oct 2024
Solo travellers
4 reviews
4.2/5
Very Good
Posted on Nov 18, 2024
The hotel is good and I recommend it. The reception staff are smiling. I thank them very much
Response from Property: Dear Guest,Thank you so much for your feedback! We're delighted to hear that you enjoyed your stay at the hotel and appreciated the friendly reception staff. Your kind words mean a lot to us. We hope to welcome you back soon at Mercure Kuta Beach Bali.SincerelyManagement
Guest User
Superior Double Room
Stayed in Mar 2024
Couples
2 reviews
5.0/5
Outstanding
Posted on Apr 23, 2024
Receptionist was friendly and english spoken. Offer us welcome drink and informed us free upgrade for our room. Room was very clean and have balcony for viewing outside which is Hard Rock hotel driveway entrance. Overall very satisfy with this hotel and is in central of shopping and eateries lane.
Response from Property: Dear Value Guest,We very much appreciate your comments regarding your stay at the Mercure Kuta Beach Bali.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tony AndriantoGeneral Manager
Saffat
Superior Double Room
Stayed in Sep 2024
Couples
5 reviews
3.7/5
Posted on Oct 13, 2024
This hotel is situated in a nice location. However, the rooms are very small and, thus, not comfortable for staying on a holiday. The price of staying at this hotel is a little too high in comparison to many other hotels which offers bigger room in a much more convenient location for tourists. The staff in this property are nice.
Response from Property: Dear Saffat,Thank you for taking the time to share your thoughts with us. We’re glad to hear you enjoyed our location and found our staff to be nice. We appreciate your feedback regarding the room size and pricing, and we will certainly take your comments into consideration as we strive to improve our guest experience. We hope to have the opportunity to welcome you back at Mercure Kuta Beach Bali and provide you with a more comfortable stay in the future.Sincerely,Management
JanCity
Superior Double Room
Stayed in Mar 2024
Couples
118 reviews
5.0/5
Outstanding
Posted on Apr 10, 2024
Great location in Hotel awesome staff, the pools Amazing, the rooms are clean, we really enjoyed everything will be back again.
Response from Property: Dear Guest, We would like to thank you for choosing Mercure Kuta Beach Bali as your place to stay during your recent visit to Bali and for sharing your appreciation with us. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you soon to the Mercure Kuta Beach Bali. Best regards, Tony Andrianto General Manager
YEE PEI LING
Deluxe Ocean Double Room
Stayed in Aug 2024
Travel with friends
1 reviews
4.0/5
Very Good
Posted on Sep 16, 2024
So far is ok … location is ok … I’m booked 2 seaview rooms….. I’m email and request side by side room 2months before … they say no more when I arrivals…. Is it need request before half years or one years ? I don’t know … was really make me feeling bad.
Response from Property: Dear Guest, Thank you for choosing Mercure Kuta Beach Bali as your accommodation during your recent visit to Bali and for sharing your appreciation with us. Regarding your request about the room, actually we already make a note on the system but again it is based on availability.We are very happy to be able to serve you and we all look forward to welcoming you back to Mercure Kuta Beach Bali in the near future
Sunil
Superior Double Room
Stayed in Sep 2024
Travel with friends
22 reviews
5.0/5
Outstanding
Posted on Oct 5, 2024
Excellent location opposite side beach !!  Easy access to restaurants!! Indian & western
Response from Property: Dear Sunil,Thank you for choosing Mercure Kuta Beach Bali as your accommodation during your recent visit to Bali and share your experience with us.We are thrilled to know that you found our hotel has an excellent location and your feedback regarding our hotel location which has an easy access to Indian and Western restaurant is greatly appreciated.We are look forward to welcome you back at Mercure Kuta Beach Bali for another fantastic stay.Sincerely,Management
TripRanger
Deluxe Ocean Double Room
Stayed in Feb 2024
Family
14 reviews
4.5/5
Great
Posted on Jun 7, 2024
Just in front of the longest beach...great to watch sunset.
6/8
Response from Property: Dear Guest, Thank you for choosing Mercure Bali Kuta Beach as your accommodation during your recent visit to Bali and for sharing your appreciation with us. We are very happy to be able to serve you and we all look forward to welcoming you back to Mercure Bali Kuta Beach in the near future. Best regards, Tony Andrianto General Manager
Anonymous User
Superior Double Room
Stayed in Sep 2024
Solo travellers
8 reviews
5.0/5
Outstanding
Posted on Oct 29, 2024
Very nice hotel Amazing sunset view Friendly the staff Clean place
Response from Property: Dear guest,Thank you for choosing Mercure Kuta Bali as your accommodation during your recent visit to Bali. We’re thrilled to hear that you enjoyed the amazing sunset views and found our staff friendly. Cleanliness is a top priority for us, so it’s great to know that you appreciated it. We hope to welcome you back soon for another fantastic stay!Sincerely,Management