To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.1
Service4.2
Cleanliness4.5
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All reviews(121)
Positive reviews(115)
Reviews with photos/video(31)
Great location(25)
Awesome stay(16)
Clean and tidy(15)
Friendly owner(12)
Convenient location(11)
Delicious breakfast(7)
Easy to get around(6)
Negative reviews(6)
Isfp-Solo Traveler
Standard
Stayed in Dec 2024
Solo travellers
17 reviews
5.0/5
Outstanding
Posted on Feb 4, 2025
One of the best hotels I’ve stayed at so far! I arrived at the hotel around 5 AM, and fortunately (thank you for the receptionist who attended me), they had a room available for early check-in (for half the price).
The view was absolutely amazing, and the room was well-equipped with a mini-fridge, TV, hair dryer, disposable slippers, bathrobe, towels, and complimentary coffee, tea, and water.
The breakfast? I highly recommend booking a room with breakfast included! It’s a buffet with an extensive selection—mains, soups, and desserts change daily. They also have pies, cheeses, breads, cereals, and so much more. I didn’t even recognize some of the dishes and didn’t get to try everything, but everything I did taste was absolutely delicious.
The location is also excellent, with bus stations and the subway just a short walk away. I was able to walk to several tourist spots like Panfilov Park, Green Bazaar, and many more. One of the best features of the hotel is the keycard system — you can only access your assigned floor and the first floor, where the reception is located (from there, you can easily walk to the breakfast and spa areas)
6/20
Mr. Alex2045
Standard
Stayed in Oct 2024
Business travellers
42 reviews
5.0/5
Outstanding
Posted on Nov 15, 2024
Excellent location, first class service at this well established hotel, with a long tradition formerly managed by the hero who in his younger years put the victory flag over Reichstag in Berlin.
This hotel is modern renovated and decorated to s high standard, esthetically and technically. Heating works like a clock, andvroom have s balcony with nice views, with no traffic noise. Nice breakfast too
There are Whoosh Jet and Yandex scooters, cable car, parks, pedestrian street, subway all within walking distance.
6/13
Response from Property: Dear Mr. Alex2045, Thank you for choosing the hotel "Almaty!" Thank you for your fantastic review! We’re thrilled to hear that you enjoyed our prime location, high-standard service, and the thoughtful renovations. It’s wonderful that you were able to take advantage of the nearby attractions and transport options. We truly appreciate your kind words and hope to welcome you back for another memorable stay! Best Regards, Guest Relations Manager Bolatbekova Aigerim.
Al837
Standard Deluxe
Stayed in Nov 2024
Business travellers
23 reviews
5.0/5
Outstanding
Posted on Dec 9, 2024
During my stay, I really enjoyed my room, comfort and convenience of this hotel. Also it was a wonderful involvement into the history and prospects of the Almaty hotel which is located in the historical center of Almaty and provides high-quality service for the clients. Breakfast is highly recommended.
Response from Property: Dear Al837, Thank you for choosing the hotel "Almaty!" We value feedback from our guests and always welcome your comments. We are also sincerely glad that you had a pleasant experience at our hotel. We will be glad to see you again! Best Regards, Guest Relations Manager Bolatbekova Aigerim.
Guest User
Superior King Plus
Stayed in Oct 2024
Family
2 reviews
5.0/5
Outstanding
Posted on Nov 28, 2024
100% recommended. Bfast is very good. The only problem we had was that the ac was not functioning well looks like it wasnt cleaned recently. Very hot even if its temperature is low already.
Response from Property: DearSadegh, Thank you for choosing the hotel "Almaty!" Thank you for your wonderful recommendation! We’re glad to hear you enjoyed the breakfast. We sincerely apologize for the issue with the air conditioning and understand how uncomfortable that can be. We will make sure to check and clean the units to ensure better comfort for our future guests. We hope to have the opportunity to welcome you back and provide an even better experience next time! Best Regards, Guest Relations Manager Bolatbekova Aigerim.
Poh Huat
Standard Deluxe
Stayed in Jul 2024
Couples
15 reviews
4.0/5
Very Good
Posted on Aug 22, 2024
A brand new hotel with strategic location . Value goes into location . Rate 3 star with higher room rate.
Response from Property: Dear Poh Huat, Thank you for choosing the hotel "Almaty!" We value feedback from our guests and always welcome your comments. We are also sincerely glad that you had a pleasant experience at our hotel. We will be glad to see you again! With best wishes, Guest Relations Manager Bolatbekova Aigerim.
Tserendavaa
Superior Twin
Stayed in Sep 2024
Business travellers
10 reviews
4.2/5
Very Good
Posted on Dec 28, 2024
Hotel location is good. They have a nice breakfast. Service is ok.
Response from Property: Dear Tserendavaa, Thank you for choosing the hotel "Almaty!" We are very glad that you liked the hotel and were able to enjoy the beautiful view from the window. The restaurant works on its breakfast selection every day and we are very pleased that you appreciated the variety of breakfast. We will be glad to see you again in our Hotel! Best Regards, Guest Relations manager, Bolatbekova Aigerim.
Guest User
Standard Deluxe
Stayed in Aug 2024
Business travellers
2 reviews
5.0/5
Outstanding
Posted on Oct 8, 2024
I love this hotel so much. Will book again when I back to Almaty next time.
Response from Property: Dear Guest User,Thank you for the great review and high rating! We are very glad that you liked everything, it is important for us. Come again, we will be glad to see you again!Best Regards, Guest Relations Manager, Bolatbekova Aigerim.
Margarita
Standard
Stayed in Sep 2024
Solo travellers
26 reviews
4.2/5
Very Good
Posted on Oct 6, 2024
Good location
Response from Property: Dear Margarita, Thank you for choosing the Almaty hotel! I am very pleased that the location of the hotel turned out to be convenient for you. We will be glad to see you again in our hotel! Best Regtads, Guest Relations Manager, Bolatbekova Aigerim
Guest User
Standard Deluxe
Stayed in Aug 2024
Business travellers
1 reviews
4.5/5
Great
Posted on Oct 25, 2024
Good!
Response from Property: Dear Guest,Thank you for the excellent review and high rating! We are very glad that you liked everything, it is important for us. Come again, we will be glad to see you again!Best Regards, Guest Relations Manager, Bolatbekova Aigerim.
Jacqueline_e
Standard Deluxe
Stayed in Dec 2024
Business travellers
5 reviews
5.0/5
Outstanding
Posted on Jan 29, 2025
Very good! The room is very clean and new. The only drawback is that it is a new hotel with a decoration smell. Very satisfied! The location is also very convenient and it is easy to find food around.
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Tangshaohuanqiulvxing
Standard
Stayed in Dec 2024
Solo travellers
9 reviews
5.0/5
Outstanding
Posted on Jan 26, 2025
The hotel is very new, the service is very good, the room is not big, but it has a terrace and you can see the snow-capped mountains in the distance, which is very good
Original TextTranslated by Google
Response from Property: Dear Tangshaohuanqiulvxing, Thank you for your wonderful feedback! We’re so glad to hear that you enjoyed our service and the beautiful view from your terrace. It’s great to know that the room, despite being compact, still met your needs. We hope to welcome you back soon for another great stay! Best Regards, Guest Relation manager, Bolatbekova Aygerim.
Skyroad
Standard
Stayed in Dec 2024
Solo travellers
4 reviews
4.7/5
Amazing
Posted on Jan 3, 2025
The hotel is located in the city center, specifically in front of the Kazakhstan National Opera and Ballet Theatre. Bus stops, trolley buses, and subway stations are nearby. Russian and English are spoken at the front desk. The rooms are spacious enough. The contents of the refrigerator are in the minibar, which is charged (you will be asked if you want to use it when you check out), but the bottled water on the desk is free. It takes a while for hot water to come out of the shower, but it will work if you wait a while. The breakfast buffet has a relatively large selection. (I'm not sure if they accept requests) I recommend rooms on the National Theatre side/Kabanbay Batyra Street side as they have a beautiful view!
Original TextTranslated by Google
Response from Property: Dear Skyroad, Thank you for choosing the hotel "Almaty!" Thank you so much for your detailed and thoughtful review! We’re delighted to hear that you enjoyed our central location, spacious rooms, and the breakfast buffet. We also appreciate your understanding regarding the hot water and the minibar details. Your recommendation for rooms with a view of the National Theatre is much appreciated—we agree, they offer a beautiful sight! We hope to welcome you back in the future and provide another great experience. Best Regards, Guest Relations Manager, Bolatbekova Aigerim.
Guest User
Standard
Stayed in Nov 2024
Travel with friends
93 reviews
1.0/5
Posted on Dec 2, 2024
The decoration work started at around 8 o'clock in the morning and it was so noisy that people couldn't rest. Hotel service is very poor.
Original TextTranslated by Google
Response from Property: Dear Guest User, Thank you for choosing the hotel "Almaty!" Thank you for your feedback, and we sincerely apologize for the disturbance caused by the renovation work. We understand how important peace and quiet are for a restful stay, and we regret that the noise affected your experience. We will review our renovation schedule and work hours to minimize any disruptions for our guests. Additionally, we take your comments about our service seriously and will use this as an opportunity to improve. We hope to have the chance to welcome you back and provide a more peaceful and enjoyable stay in the future. Best Regards, Guest Relations Manager Bolatbekova Aigerim.
Xiaomaiquanquan
Standard Deluxe
Stayed in Aug 2024
Travel with friends
37 reviews
5.0/5
Outstanding
Posted on Oct 5, 2024
The hotel is about 15 minutes away from the airport. The room is very clean. There are many drinks in the small refrigerator and a rich breakfast. Turn right at the hotel entrance and take bus No. 12 on the opposite platform for 200 yuan to the second to last stop to reach Almaty National Park.
Original TextTranslated by Google
6/15
Response from Property: Dear Xiaomaiquanquan, Thank you for choosing the Almaty hotel! We greatly value feedback from our guests and always welcome your comments. We are also sincerely glad that you had a pleasant impression of our hotel. We will be glad to see you again! With best wishes, Guest Relations Manager Bolatbekova Aigerim.
Amaerfeibuhuatiemuer
Standard Deluxe
Stayed in Sep 2024
Business travellers
58 reviews
4.0/5
Very Good
Posted on Oct 28, 2024
New hotel, still a bit of decoration, everything else is good, transportation is convenient.
Facilities: good
Hygiene: good
Environment: good
Service: good Stayed for two nights.
Original TextTranslated by Google
Response from Property: Dear Amaerfeibuhuatiemuer, Thank you for choosing the hotel “Almaty!” We are very pleased that you were comfortable and that you managed to enjoy the beautiful view from the window. We will be glad to see you again in our hotel! Best Regards, Guest Relations Manager, Bolatbekova Aigerim.