Club Med Kiroro Grand

Club Med Kiroro Grand Reviews

Club Med Kiroro Grand

128-1 Aza-Tokiwa, Akaigawa Village, Yoichi District, Hokkaido, 046-0571, JapanView Hotel Details
Club Med Kiroro Grand
Club Med Kiroro GrandClub Med Kiroro GrandClub Med Kiroro Grand
Check available rooms for your travel dates
We Price Match
1 night

Club Med Kiroro Grand Guest Reviews

4.5/5
Great
26 reviews
Verified reviews
Location4.5
Amenities4.6
Service4.2
Cleanliness4.7
Filter by:
Sort by:
All reviews(26)
Positive reviews(24)
Reviews with photos/video(12)
Friendly staff(10)
Negative reviews(2)
xjyiori
Junior Family Superior Room
Stayed in Dec 2024
Family
39 reviews
5.0/5
Outstanding
Posted on Feb 4, 2025
The hotel is very new, with Chinese services provided by ********* men and women. The hotel can directly take the cable car to and from the ski resort. The price of renting ski equipment at the hotel is cheaper than going directly to Kiroro, which is a discount for hotel guests. Remember to bring your own snow goggles, which are personal items that are only sold but not rented. There are many people in the free skiing courses, so it is more efficient to pay for a coach yourself. Needless to say, there are a wide variety of drinks and meals, which are not repeated and of good quality. The two nights we stayed happened to be New Year's Eve and the first day of the new year. There was a fireworks show, the atmosphere of the Chinese New Year was very strong, and the overall experience was very good. Except for the price, there is nothing wrong. Come to Kiroro to ski next year
Original TextTranslated by Google
6/17
Response from Property: Thank you for choosing Club Med Hokkaido Kiroro Grand Resort as your destination for an "exquisite all-inclusive holiday". The all-inclusive ski holiday includes a snow card pass, an exclusive ski hall, professional graded single/double board skiing courses, leisure activities, entertainment parties, gourmet food, parent-child games and child care (including skiing courses - double boards for children over 4 years old, double boards for children over 8 years old), and vitality G.O. Thank you for sharing such beautiful photos. It makes you feel as if you are there, surrounded by the beautiful scenery of Kiroro. I am glad that you and your family had a pleasant vacation in Kiroro. We sincerely look forward to your visit again.
Guest User
Junior Family Superior Room
Stayed in Dec 2024
Family
1 reviews
5.0/5
Outstanding
Posted on Jan 29, 2025
First of all, I would like to thank Anna and Cici. We were all sick when we were skiing. ********* MM Anna coordinated well during our illness, actively coordinated the hospital and vehicles, arranged three meals a day for us to be delivered to the room, and paid attention to our recovery every day. I am also very grateful to MM CiCi from *****, who speaks very good Japanese. She accompanied and ran errands in the hospital throughout the whole process, helped us communicate with Japanese doctors, and our needs were understood immediately without too much explanation (I was also in great pain at the time😖). Both women are very smart and energetic, very positive and proactive, and can feel and think from each other's perspective. Clib med Kiroro skiing is really enjoyable, the scenery is beautiful, and the child made friends of different nationalities on the first day, but unfortunately he got sick on the second day😷 This trip left some regrets, and I will make up for it next time.
Original TextTranslated by Google
Response from Property: Thank you for choosing Club Med Hokkaido Kiroro Grand Resort as your destination for an "exquisite all-inclusive holiday". The all-inclusive ski holiday includes a snow card pass, an exclusive ski hall, professional graded single/double board skiing courses, leisure activities, entertainment parties, gourmet food, parent-child games and child care (including skiing courses - double boards for children over 4 years old, double boards for children over 8 years old), and vitality G.O. The international G.O team brings you a wealth of exciting daily entertainment activities to make your vacation different and wonderful! CulbMed's original professional custodial children's club is dedicated to providing careful care services for babies. Let the children have their own space and parents can enjoy their holidays freely and easily. Every G.O sincerely hopes to bring a perfect stay experience to every guest. Your satisfaction is our constant motivation, and we sincerely look forward to seeing you again!
Guest User
Junior Family Superior Room
Stayed in Nov 2024
Family
1 reviews
5.0/5
Outstanding
Posted on Dec 20, 2024
The hotel is a paradise for children! The whole family had a great time! Skiing during the day and the hotel arranged different activities at night for family fun! The hotel staff are very friendly, from the general manager to the G.O. Everyone greeted us warmly. The room is very large for a Japanese hotel!
Original TextTranslated by Google
Response from Property: 感謝您選擇Club Med北海道Kiroro Grand度假村作為“精緻的全包假期”的目的地,一價全包滑雪假期包含雪卡通行證、專屬滑雪大廳、專業分級滑雪課程、休閑活動、娛樂派對、饕餮美食、親子游戲小童託管、活動G.O。國際化的G.O團隊為您帶來豐富的每日精彩娛樂活動,讓您的假期精彩不重樣!CulbMed獨創的專業託管式小童俱樂部,致力於為寶貝們提供悉心的照料服務。讓小朋友能夠擁有屬於自己的一片天地,父母也能輕鬆自由的享受假期。每一位G.O都真心的希望能為每一位給賓客帶來完美入住體驗。您的滿意是我們持之以恆的動力,誠摯的期待您再次光臨!
Fuyao
Family Superior Room
Stayed in Aug 2024
Solo travellers
20 reviews
5.0/5
Outstanding
Posted on Sep 22, 2024
It was a wonderful travel experience. I am very happy to come to this clubmed for the first time. The summer experience is quite special. If there is a chance, I will definitely come again in winter. I met many old friends and was very happy to meet new friends. If there is a chance, I hope to see them again.
Original TextTranslated by Google
Response from Property: Thank you for choosing Club Med Hokkaido Kiroro Grand Resort as the destination for "exquisite all-inclusive vacation". The one-price all-inclusive vacation includes leisure activities, entertainment parties, gourmet food, parent-child games, child care, and activity G.O. The G.O team is the soul of Club Med. They are good at singing, dancing, and hospitable. They are committed to creating a wonderful holiday life for guests. We look forward to you choosing Club Med again!
Chouhuihui
Family Superior Room
Stayed in Aug 2024
Family
19 reviews
4.7/5
Amazing
Posted on Oct 15, 2024
The room is very big, which is quite good in Japan. The all-inclusive price includes food and drinks, and the food is really good. There is also a free shuttle bus to Otaru and a free cable car to the mountain. The hotel's own projects and activities are also very exciting. There was a little friction during the stay, and Ctrip also helped to solve it. Give it a thumbs up!
Original TextTranslated by Google
6/8
Response from Property: 感謝您選擇Club Med北海道Kiroro Grand度假村作為“精緻的全包假期”的目的地,一價全包假期包含休閑活動、娛樂派對、饕餮美食、親子游戲小童託管、活動G.O。G.O團隊是地中海俱樂部的靈魂所在,他們能歌善舞,熱情好客,致力於為客人打造精彩的假期生活,期待您再次選擇Club Med地中海俱樂部!
Guest User
Junior Family Superior Room
Stayed in Jan 2025
Family
13 reviews
2.3/5
Posted on Feb 5, 2025
At about 12 noon today, my wife and I finished our adult skiing group class. We arrived at the locker room in our ski boots. We couldn't open the locker in the locker room after 12 o'clock. We had to wear our ski boots and carefully go to the front desk on the first floor to deal with it. We almost fell. I really don't know what the management thinks. This problem is not an isolated case. Will it be better if we extend the time a little? Moreover, a staff member who greeted us the day before had already raised the issue of not being able to unlock the lock at 12 o'clock, but no one cared. The children took the snowboard course of rider 1, and they came back to report that the teacher just asked them to slide down from the top repeatedly to practice, which was far from the snowboard course we took in Beijing last year. The food is simply incomparable to that of clubmed in Hainan, and the room is also very ordinary. It's obvious that you spend money to suffer! Fortunately, there was no injury during the whole trip, which was a blessing in disguise, but bye, I will definitely not come again. Don't explain to us that someone has already checked into our room in advance, so the access control cannot be used. The key is that no one cares about this safety risk. One day, a guest will fall while walking to the front desk to reactivate the card in ski boots!
Original TextTranslated by Google
Response from Property: 感謝您選擇Club Med北海道Kiroro Grand度假村作為“精緻的全包假期”的目的地,一價全包滑雪假期包含雪卡通行證、專屬滑雪大廳、專業分級單/雙板滑雪課程、休閑活動、娛樂派對、饕餮美食、親子游戲小童託管(含滑雪課程-4歲以上雙板、8歲以上雙板)、活力G.O。非常感謝您提出的問題,我們已經反饋相關運營部門會盡快改善調整。您的滿意是我們持之以恆的動力,誠摯的期待您再次光臨!
Guest User
Junior Family Superior Room
Stayed in Jan 2025
Family
2 reviews
5.0/5
Outstanding
Posted on Feb 6, 2025
The room is very big, it is a super big room in Japan and it is also very comfortable. The clubmed style and service are impeccable, and the children's club is also very good. The only suggestion is that since adult courses have grades, it is best to assess the grades. Otherwise, people from all over the country will randomly apply for coaching classes, which means they do not meet the grades. You can't learn anything and the class time is wasted. Many people who have not reached the grade apply for level 5
Original TextTranslated by Google
Response from Property: 感謝您選擇Club Med北海道Kiroro Grand度假村作為“精緻的全包假期”的目的地,一價全包滑雪假期包含雪卡通行證、專屬滑雪大廳、專業分級單/雙板滑雪課程、休閑活動、娛樂派對、饕餮美食、親子游戲小童託管(含滑雪課程-4歲以上雙板、8歲以上雙板)、活力G.O。國際化的G.O團隊為您帶來豐富的每日精彩娛樂活動,讓您的假期精彩不重樣!CulbMed獨創的專業託管式小童俱樂部,致力於為寶貝們提供悉心的照料服務。讓小朋友能夠擁有屬於自己的一片天地,父母也能輕鬆自由的享受假期。每一位G.O都真心的希望能為每一位給賓客帶來完美入住體驗。您的滿意是我們持之以恆的動力,誠摯的期待您再次光臨!
Guest User
Family Superior Room
Stayed in Dec 2024
Family
6 reviews
4.2/5
Very Good
Posted on Jan 19, 2025
The coach was good and the kids were taken care of for a day. We had a lot of fun, but the food was average and there wasn't much seafood.
Original TextTranslated by Google
Response from Property: 感謝您選擇Club Med北海道Kiroro Grand度假村作為“精緻的全包假期”的目的地,一價全包滑雪假期包含雪卡通行證、專屬滑雪大廳、專業分級單/雙板滑雪課程、休閑活動、娛樂派對、饕餮美食、親子游戲小童託管(含滑雪課程-4歲以上雙板、8歲以上雙板)、活力G.O。國際化的G.O團隊為您帶來豐富的每日精彩娛樂活動,讓您的假期精彩不重樣!CulbMed獨創的專業託管式小童俱樂部,致力於為寶貝們提供悉心的照料服務。讓小朋友能夠擁有屬於自己的一片天地,父母也能輕鬆自由的享受假期。每一位G.O都真心的希望能為每一位給賓客帶來完美入住體驗。您的滿意是我們持之以恆的動力,誠摯的期待您再次光臨!
lydia
Junior Family Superior Room
Stayed in Dec 2024
Family
28 reviews
5.0/5
Outstanding
Posted on Jan 5, 2025
The service is very good and the hotel staff is very enthusiastic! The buffet is also very rich. Although I didn't experience the child care, I saw that the children in the care were having fun when I passed by.
Original TextTranslated by Google
Response from Property: 感謝您選擇Club Med北海道Kiroro Grand度假村作為“精緻的全包假期”的目的地,一價全包滑雪假期包含雪卡通行證、專屬滑雪大廳、專業分級單/雙板滑雪課程、休閑活動、娛樂派對、饕餮美食、親子游戲小童託管(含滑雪課程-4歲以上雙板、8歲以上雙板)、活力G.O。國際化的G.O團隊為您帶來豐富的每日精彩娛樂活動,讓您的假期精彩不重樣!CulbMed獨創的專業託管式小童俱樂部,致力於為寶貝們提供悉心的照料服務。讓小朋友能夠擁有屬於自己的一片天地,父母也能輕鬆自由的享受假期。每一位G.O都真心的希望能為每一位給賓客帶來完美入住體驗。您的滿意是我們持之以恆的動力,誠摯的期待您再次光臨!
Guest User
Junior Family Superior Room
Stayed in Nov 2024
Couples
21 reviews
5.0/5
Outstanding
Posted on Jan 2, 2025
The hotel has a beautiful view and good service. The food is rich and has different regional styles. It is unlimited and has different changes every day. The New Year activities are very lively and thoughtful. The hot spring is a traditional Japanese hot spring, the kind where you don't wear clothes
Original TextTranslated by Google
Response from Property: 感謝您選擇Club Med北海道Kiroro Grand度假村作為“精緻的全包假期”的目的地,一價全包滑雪假期包含雪卡通行證、專屬滑雪大廳、專業分級單/雙板滑雪課程、休閑活動、娛樂派對、饕餮美食、親子游戲小童託管(含滑雪課程-4歲以上雙板、8歲以上雙板)、活力G.O。G.O團隊是地中海俱樂部的靈魂所在,他們能歌善舞,熱情好客,致力於為客人打造精彩的假期生活,期待您再次選擇Club Med地中海俱樂部!
Guest User
Junior Family Superior Room
Stayed in Nov 2024
Family
1 reviews
2.0/5
Posted on Jan 5, 2025
Don't think it's acceptable in Japan. Don't think the price of 20,000 or 30,000 is acceptable. When I think of the first two, I feel that it's not worth it. Especially in the first few days, I stayed in a Japanese hotel. The ice machine on the fourth floor was broken for a few days and it was not repaired. The room was not cleaned without calling, and I misread the label on the door. The buffet was even more insincere. The funniest thing was that I was tired after skiing and wanted to sleep for a while, but the radio played for half an hour. Alas, the waiters were either Thai or Indian, and they hired a group of Americans to manage. The only ones who provided better service were ********* ladies. But it's still not worth the price, and it's in Hokkaido, Japan.
Original TextTranslated by Google
Jki_Li
Junior Family Superior Room
Stayed in Nov 2024
Travel with friends
1 reviews
5.0/5
Outstanding
Posted on Jan 1, 2025
Very good, good service, good food, but I suggest you bring clothes and snow goggles, otherwise it will be very expensive to buy them on the spot
Original TextTranslated by Google
Response from Property: 感謝您選擇Club Med北海道Kiroro Grand度假村作為“精緻的全包假期”的目的地,一價全包滑雪假期包含雪卡通行證、專屬滑雪大廳、專業分級單/雙板滑雪課程、休閑活動、娛樂派對、饕餮美食、親子游戲小童託管(含滑雪課程-4歲以上雙板、8歲以上雙板)、活力G.O。很開心您在Kiroro Grand度假村擁有了愉快的度假時光,真誠期待您的再次光臨~
Guest User
Junior Family Superior Room
Stayed in Jan 2024
Family
13 reviews
5.0/5
Outstanding
Posted on Feb 18, 2024
This time, I would like to express my special thanks to Ctrip for its excellent service. When my first flight was delayed and I could not check into the hotel that day, I was able to get a one-day refund for the hotel. The process was very tortuous, but I was very satisfied with the result. After all, it didn’t cost much for one night. Fei. Kiroro Ski Resort is really great. Skiing is a kind of enjoyment, and the hotel service is very considerate. Ski equipment can be stored separately, so you can go to the ski resort at any time. The hotel's Spring Festival decoration is also very considerate, full of Chinese elements, I love it. The hot springs are very comfortable. Take a dip after skiing to wash away the fatigue of the day. My first choice for skiing in the future.
Original TextTranslated by Google
6/11
Response from Property: Thank you for choosing Club Med Hokkaido Kiroro Grand Resort as the destination for "exquisite all-inclusive vacation". The one-price all-inclusive ski vacation includes snow pass, exclusive ski hall, professional graded ski courses, leisure activities, entertainment parties, gourmet food, Parent-child games, child care and activity G.O. The G.O team is the soul of Club Med. They are good at singing, dancing, and hospitable. They are committed to creating a wonderful holiday life for guests. We look forward to you choosing Club Med again!
Guest User
Junior Family Superior Room
Stayed in Jul 2024
Family
4 reviews
5.0/5
Outstanding
Posted on Aug 21, 2024
Although the room is a bit average, it is all-inclusive and suitable for bringing children to play. You don't have to think about what to eat. There are delicious restaurants at any time of the day. The scenery outside is beautiful. You can also take the hotel shuttle bus to take the cable car to the top of the mountain. The scenery is beautiful. The hotel also has a shuttle bus to Otaru.
Original TextTranslated by Google
Response from Property: 感謝您選擇Club Med北海道Kiroro Grand度假村作為“精緻的全包假期”的目的地,一價全包滑雪假期包含雪卡通行證、專屬滑雪大廳、專業分級滑雪課程、休閑活動、娛樂派對、饕餮美食、親子游戲小童託管、活動G.O。國際化的G.O團隊為您帶來豐富的每日精彩娛樂活動,讓您的假期精彩不重樣!CulbMed獨創的專業託管式小童俱樂部,致力於為寶貝們提供悉心的照料服務。讓小朋友能夠擁有屬於自己的一片天地,父母也能輕鬆自由的享受假期。每一位G.O都真心的希望能為每一位給賓客帶來完美入住體驗。您的滿意是我們持之以恆的動力,誠摯的期待您再次光臨!
Guest User
Junior Family Superior Room
Stayed in Jan 2024
Family
9 reviews
5.0/5
Outstanding
Posted on Mar 19, 2024
The room is big, the ski resort is high-end, the restaurant is good, and there are performances every night. It’s a great experience!
Original TextTranslated by Google
Response from Property: Thank you for choosing Club Med Hokkaido Kiroro Grand Resort as the destination for "exquisite all-inclusive vacation". The one-price all-inclusive ski vacation includes snow pass, exclusive ski hall, professional graded ski courses, leisure activities, entertainment parties, gourmet food, Parent-child games, child care and activity G.O. The G.O team is the soul of Club Med. They are good at singing, dancing, and hospitable. They are committed to creating a wonderful holiday life for guests. We look forward to you choosing Club Med again!