Hôtel Ivotel Abidjan Reviews

The front desk staff do not listen to the concerns of guests but rather argumentative only towards protecting the interest of the hotel and never cared what your complaints are. On the day of my arrival I was made to stand waiting for 3 Hours even though I arrived 3 Hours after the normal checking in time, they spent the 3 Hours arguing about my online payment which was already done on Trip.com yet they said they could not find the payment history when in fact they did not have the patience to read the system well and locate the payment history but rather demanded me to pay again for bookings which were actually paid online until I had to show them how to read the system to solicit the information (I had communicated with trip.com with complains and shown the payment receipt to the hotel and they still could not comply until I showed them how to read the information on their own computer;before I could be allowed to check in). Also, at breakfast, I was made to pay again after I have booked a room with two breakfast included but hotel refused to understand and even after showing the booking information on the system which clearly indicated Breakfast X2 per day so I ended up paying again for the breakfasts to avoid embarrassment. The restaurant staff were very unprofessional and careless about hygiene (the bread spoon had fallen to the floor and one of them picked it and dropped it right back into the breadbasket without replacing or cleaning it before putting it back into the breads). "DO NOT DISTURB" signage meant nothing to the cleaning team who continuously banged on the door because they wanted to iron or pick up your laundry even without you making a previous request for such services. I have never seen in any part of the world where hotel staff compete with hotel guests to take the lifts (elevator) leaving the guests waiting for the next ones (hahahaha). Staff were unfriendly and rude.

1. After arriving at the hotel, I was arranged to stay in 303. The overall space is large and the bed is big, but that's all. 303 is next to the hotel's warehouse and there is a solon next to it. It's very noisy. There is also a door inside the room that leads to the bathroom of 304. The bathroom of 304 next door can be heard clearly. The bathroom is also very small, just look at the photos. 2. The hotel does not provide slippers, toothpaste and toothbrushes, which is also okay. Foreign hotels rarely provide them. There is no self-service laundry room, and the hotel is also charged for washing. 3. The breakfast fee in the hotel restaurant is relatively expensive. I didn't know that my order did not include breakfast until I checked out. Fortunately, Ctrip made up for the breakfast fee. And the air conditioning on the first floor is too cold, and the breakfast is cold. 4. There is a pick-up and drop-off service, but I didn't enjoy it. This must be a bad review. When picking up at the airport, they said that they sent a shuttle, but it didn't arrive after waiting for a long time, so I took a taxi to the hotel. When dropping off at the airport, the front desk said that it would be arranged when I checked out at noon. After waiting for more than an hour after checking out, the front desk said that I had to wait for a few more hours. Speechless.

Pleasant for short stays. Well located and close to the business district

The location is in the city center. There is a supermarket nearby. The security is very good and the room is large.

Poor food disorganized hotel

No no no stay

The location of the hotel is hard to find, just an ordinary business hotel