8.8/10Very Good312 Reviews
Ubud Bali|21.48km from downtown
There was an incident in the pool where a guest was sniffing and then spitting his snot from his nose into the pool below. I reported this to reception but they did not ask the guest to stop this filthy behaviour. The reception replied that they couldn't do anything about what guests do in the pool!!!! I could not swim in the pools any more after that, as I felt sick thinking that this person was being so gross and unhygienic. The pool was not busy with us (2 pax) and them (3 pax). They could have easily asked the person to stop this behaviour but didnt. They have so many staff at the time not doing alot so it could have been stopped immediately. Such a shame because it's a beautiful pool and location but that really turned me off swimming in the shared pools, especially the lower one. Otherwise the views from the hotel into the valley jungle were incredible. Staff were very friendly and accommodating as well a Food was good especially the Indian menu, we enjoyed Natti restaurant curries. I would stay here again but maybe at a room with private pool. Also at the time we stayed there was no breakfast buffet available due to low occupancy (Im assuming). We had most meals delivered to our room as the views from the balcony as so spectacular. Also huge space with a big bathtub that look out into the valley jungle. Loved it!