Hostels in Trondelag, Norway

I made a reservation requesting a lower bunk bed. My legs and hips are not normal. but did not receive attention I got a 2nd floor bed. It was difficult to get on. There was no handrail to prevent falling. I don't drink water because I'm afraid it won't be convenient to get in and out of bed. Moreover, the mattress makes loud noises when I move my body. **It's all my problem. Dormitory rooms are not suitable for me.