Apartments in Bentonville

The hotel is good overall, the breakfast is very good, with rich variety and freshly made. It is highly recommended. The room has no peculiar smell and the decoration is simple and stylish, which is the hotel style I like.

Hotel located near attractions like Walmart Museum and approximately 50 mins drive from Eureka Springs. This is a great hotel to stay if you are planning to visit Eureka Springs for the day. The rooms are clean and well maintained. The rooms offer amenities like a fridge, microwave, plates and cutlery. They also have a coffee machine in the room with free coffee and tea. The hotel also offers a good breakfast and vary during the weekend and weekdays. The staff at the hotel is very friendly and provides very good customer service. The only thing that bothered me during the stay was that the room tend to get hot during the night. I am not sure if the hotel turns off the air conditioning at night. However, overall, this hotel can be recommended to anyone.

Do yourself a favor and stay at this Hilton the next time you're in NW Arkansas! Clean and quiet hotel, great location for the XNA airport. Mitch was on the front desk when we arrived. He helped us with directions to Crystal Bridges. The whole team was simply wonderful. Drew in the dining room, Morgan, Annie, and especially Reeanna made me feel completely at home and among friends for both nights we stayed. When I had to go to the airport on Tuesday morning, Scott drove the shuttle and answered more of my questions about the beautiful countryside. I will DEFINITELY return to NW AR and when I do, I will be staying at this Hilton Garden Inn. Five stars!

The reservation process on the Marriott Bon Voy website, the general location, the rate, the parking and the desk staff were all good. The room was clean, spacious and quiet, with good lighting, electrical outlets, mirrors and seating options. The bathroom area was spacious, and the exhaust fan worked well. The air quality was good, and the window opened, though the HVAC filters were slightly dirty. The breakfast was excellent. The grounds were clean, and I did not notice any construction going on. As others have said, it was a challenge to get into the driveway because of the median, and we had to double back to make a right turn into the driveway. Construction on the Waffle House next door appears to be finished, however that restaurant had not yet opened when we were there in mid-July. I plan to stay at this Springhill Suites Bentonville again.

Although the room itself (executive king) was nice, the front desk and management, along with Hilton customer relations, ruined it with their unfriendly, grabby attitude towards us as guests in their hotel. We booked an executive king which came with certain amenities at the restaurant, bar, including breakfast, but when we checked out (I had to ask to see a printed bill- they clearly didn’t want me to see it) there was a charge for breakfast! Apparently, I had forgotten to register for 2 people when making the room reservation (it’s a tiny entry) so they surreptitiously charged us (over $16.00) for an additional breakfast, this despite the fact that, when we walked into the breakfast area, the attendant said “breakfast comes with your room- you’re all set”- never mentioning anything about one vs two people. To top it off, we just shared some eggs and toast- that was it. So for $16, they are willing to alienate a Hilton Honors member. So be it. I’m done with Hilton.

Adrianna was a fantastic bartender, very attentive and helpful. Kayla in housekeeping was fantastic, bed was made everyday and bathroom was clean. Norma is a great team mate, she is absolutely awesome. The executive chef Jessica is fantastic, the breakfast is great. Maria is very welcoming and friendly. Very quick to hand out recommendations to local restaurants and attractions. To my understanding is Krista Dalton (GM) is pushing to getting the pool repaired. Very comfortable hotel.

Given the reputation of the 21C Hotels, we were expecting a much nicer, much more comfortable experience. I do want to say that the hotel staff was very friendly and very nice although other than check-in, we did not really have a reason to interact with them. The oddest thing about this hotel is that there is no place to park! You cannot drive up to the front entrance to unload luggage. There is a city parking structure behind the hotel but there is no direct entrance from the parking into the hotel so one has to walk around the block just to get back to the front door. One of the staff came out to help with our luggage (while we were parked on the street) and the poor guy had to literally lift the luggage cart from the street onto the sidewalk because there isn’t even a sloping handicap portion of the curb to roll the luggage cart. The management needs to re-vamp its website to state clearly that when you book a “bed and breakfast” package you are not really getting that—-breakfast is not served Monday, Tuesday or Wednesday and the grab and go breakfast—which is available to anyone staying there—consists of some apples and granola bars. Not impressive. Breakfast is served on Thursday and Friday with brunch on Saturday and Sunday. The website should state exactly what one is getting and it does not. The hotel, despite its few art installations, is cold and austere looking and feeling. Our room was oddly shaped and badly designed with random floor lamps which provided almost no light and a large entry hall with no lights at all. There was one very uncomfortable chair and one table placed next to a chaise lounge which was pushed up against a cold floor to ceiling group of windows. There were no comfortable chairs in which to sit to do computer work at the table. And the beds were also uncomfortable with lumpy hard pillows. The hotel looked clean and our room and bathroom were clean and we truly appreciated the mask mandate. We had planned to stay a few nights, but because the beds were so uncomfortable and the room so dark, we checked out the next day and went to another hotel.

Hotel was good - definitely renovated, so ignore some of the older pictures. The workout room is big. Rooms were updated - comfy bed, clean, etc. The bathroom are not completely renovated, but they were good. We came with a soccer team - but there were several others blocks there as well so we got a complimentary breakfast. Staff was friendly. We wished the bistro was open on Saturday after 10 am. Close to downtown - really no issues at all. The only thing was the bar of soap (for bathroom) on backorder so we didn't have any. Working with the event sales was GREAT

Great staff, clean rooms, excellent complimentary breakfast, good location and reasonable rates. Quiet and well kept rooms. I was impressed with how clean and organized this hotel is. Believe me, when I come back to Bentonville, I will stay again!