The city’s night view from my spacious room was amazing. Perfect for last-minute trips since they provide all essentials like combs and toothbrushes. Receptionists were super polite and the check-in process was fast. Parking was easy but a bit narrow, so drive carefully; better signage for the hotel lobby lift would help!
We stayed at Chateau Spa, Bukit Tinggi for 4 days and 3 nights to celebrate our wedding anniversary, and it was a truly pleasant and relaxing experience. The resort was peaceful and beautifully maintained, making it a perfect place to unwind and celebrate a special occasion.
The room was clean, and the toilet was well kept, which made the stay very comfortable. The staff service was truly tip-top—everyone was attentive, caring, and clearly prioritised our wellbeing and comfort throughout our stay. Their professionalism and warmth really stood out.
As for the food, breakfast and the buffet were fine, but the à la carte meals for lunch and dinner were definitely worth the money. The portion sizes matched the price well, and there was a good variety of Western and Malay cuisine. We tried the Western dishes, including salmon and steak, and they were delicious.
The spa prices were affordable, though booking in advance is recommended. We visited during the last few days of December, and the weather was cold and lovely, adding to the overall relaxing experience. We left feeling happy, refreshed, and well taken care of. Would definitely recommend this place for a peaceful getaway or a special celebration.
I booked 3 rooms and happy that two of them are connecting rooms. Overall satisfied with the cleanliness of the rooms, the friendliness of the staffs and the facilities provided. Swimming pool could be better if there's not that much of dirt seen at the bottom.
Enjoyed my stay at AC Hotel Kuantan. The room was clean, comfortable, and well-maintained. Staff were polite and helpful, and the overall experience was smooth and pleasant. A good choice for a short getaway in Kuantan.
Overall - Rooms are clean and feel fresh (stayed in the family executive sea view room). Main areas are newly renovated with a fresh look, though some parts of the property still feel dated — generally well maintained. The breakfast buffet was decent with local favourites, a western spread, fresh juices and decent coffee.
Did not have a great experience at the BBQ dinner due to beach flies. Management took some time to react but ultimately replaced all the food and put measures in place to deter flies. It was off-putting, though it appeared to be an isolated incident — staff were apologetic and receptive to feedback.
🏨 Room — 7/10
Clean, spacious, with all the essentials.
🧹 Cleanliness — 8/10
👋 Staff Friendliness & Responsiveness — 7/10
Staff were friendly and well-mannered. Junior staff would benefit from further training in food safety and guest feedback escalation.
📍 Location — 7/10
Set on a clean, soft-sand beach. Opposite the hotel is a long stretch of local food stalls and eateries.
🍽️ Food & Drink — 5/10
Breakfast buffet is decent. BBQ dinner has room for improvement.
🌅 View/Scenery — 7/10
Clean stretch of beach directly in front of the property.
🏃 Activities Around — 7/10
Surprisingly good gym — older equipment but very complete with a rack and barbells. Plenty of spots to lounge at the beach. Spa was closed for renovations. There is a private ATV operator next to the resort which felt like a safety hazard, with children and adults riding unsupervised and recklessly.
♿ Disabled Friendliness — 8/10
Good experience, room is big and clean. There is also a paid shuttle service to First World, which makes us convenient.
Hotel stuff (the young man) is great and very helpful.
However the other stuff (the young girl) is a bit hard to communicate, but can see she is trying her best to help.
There is also a gym room there.
Very clean and beautiful place for relax with families. I will repeat this place. I hope i will get same room with very clean and all facilities in room function well. My kids really enjoy and i love the room very comfortable.
Overall, the stay was comfortable with a nice environment and pleasant view. The unit is modern, clean, and well-designed, making it a relaxing place to stay. The living area and bedroom were cozy, and everything felt quite new.
The unit comes with 2 bathrooms (with shower) and 1 additional toilet, which is very convenient for groups.
Basic amenities like shampoo and bathroom sets were provided.
One downside was the jacuzzi, which takes quite a long time to heat up. We had to wait until the next morning for the water to become properly hot, so it’s not suitable if you plan to use it immediately.
There are a few F&B outlets downstairs, making it easy to get food nearby.
The parking fee was confusing — we were charged RM20 even though the signboard showed RM10. We parked around 2:30 PM and checked out at 10 AM the next day, so clearer pricing would help.
Another issue was transport. It was not convenient — we tried booking Grab for about 10 minutes, but no drivers accepted our ride from Antara to First World.
Overall: Comfortable stay with good environment and facilities, but improvements needed for jacuzzi heating, parking clarity, and transport accessibility.
The best hotel in Cherating. The rooms were comfortable and clean, and the breakfast was decent. The beach was clean, and the hotel's surroundings were also pleasant.
Check in process was smooth, staff was polite and professional. Booked and requested good view room and staff give highland view, very nice view.
- very satisfied with cleanliness of the room
- comfortable room and very spacious. Complete amenities in the room
- nice outdoor playground and pool
- their convenience store really helped us to get snacks and light meal
- location wise is not that far from main road and other shops and restaurants, u can get there by car
- can strolling outside of the hotel, very nice stroll in the morning
- plenty of parking, lift worked well and fast
- recommended for families staycation, worth every penny
Very Good
1597 reviews
8.8/10
Price from
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9.0/10
Great
Nice..feels like home..2 nights I got nice sleep..my kids love the nasi goreng cina..
This my 2nd time staying in this hotel. Check in process very fast. Staff friendly as usual. Room clean but got stale/damp smell. Good breakfast. Many choices & when nearly finish, staff will top up the food ASAP. I always love their bread & butter pudding & this time no more salty fried mee 🤭 My family & i enjoyed this trip so much. Thank you Corpthorne for the hospitality.
The hotel offers a beautiful view with a clean and peaceful environment. The stay was very comfortable, and the customer service was absolutely professional and friendly🥰
Beautiful hotel and excellent service. Staff is friendly and helpful. Breakfast was excellent and tasty. Highly recommended. Room is clean and comfortable and cozy.
1. Their breakfast is the best! so many variety and u can enjoy a really good full filling breakfast. They even allowed u to bring your coffee to the pool, as it is just next to the dining area. 2. They use salt water for their pool. But their pool is the same floor as the lobby and dining area. So for us, we feel there’s no privacy. 3. Their room is actually pretty small. Compact. Stuffy i would say. But for some maybe that’s alright. We prefer a bit more space. 4. Parking can be tricky. Sometimes it’s full. Their parking space is limited so avoid coming during festive season😬 5. The hotel location is in town. So that’s alright.
One-night last-minute stay at The Kasturi Resort, Cherating with my husband and two kids. First time here and overall satisfied. Calm, relaxing resort and we enjoyed the spa. However, there is no kids’ club, so it may be better suited for couples or families whose kids enjoy quieter activities. Still a pleasant and refreshing short stay.
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